Glossar

IT-Begriffe sind oft komplex, vielschichtig und nicht immer selbsterklärend.

Weitere Infos

Unser IT-Glossar schafft Klarheit

Wir erklären zentrale Begriffe aus den Bereichen Enterprise Service Management (ESM), Wissensmanagement, IT-Finanzmanagement (ITFM) sowie IT-Infrastruktur – von Security über Data bis Endpoint Management. Verständlich, kompakt und praxisnah – für IT-Entscheider, Service Manager und IT-Teams, die einen schnellen und verlässlichen Überblick suchen.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

3

3-2-1-Regel

A

Adaptive Authentication (Risk-Based Authentication)

Allokationsschlüssel (Verteilungsschlüssel)

Availability Management

Allokationsregel

Abschreibung

Amortisierte Kosten (periodengerechte Kosten)

Account Takeover (ATO)

Adversary Intelligence

Attack Surface Management

Authentication (Authentifizierung)

Authorization (Autorisierung)

Access Control (Zugriffskontrolle)

AI in Cybersecurity

Access Management

Agentic SOC

Archive (Archivierung)

All-Flash Storage

Air Gap

Anwendungskonsistentes Backup

API Access Management

Access Policies

Active Directory (AD)

Asset Management

B

Backup Retention

Business Email Compromise (BEC)

Bill of IT (IT-Leistungsabrechnung)

Browser Isolation

Breach Prevention

Block Storage

Backup as a Service (BaaS)

Backup Repository

Backup-Orchestrierung

Bedrohungsintelligenz

C

Continual Service Improvement (CSI)

Change Management (Änderungsmanagement)

Change Advisory Board (CAB)

Chatbot

Configuration Management Database (CMDB)

Cloud Detection and Response (CDR)

CapEx und OpEx

Cyber Threat Landscape

Cloud Security

Customer Identity and Access Management (CIAM)

Cyber Resilience

Cyber Risk Management

Cloud Identity

Chargeback

Compliance Automation

Cloud Backup

Cyber Recovery

Cloud Access Security Broker (CASB)

Compliance & Security

Containerisierung

Cybersecurity

D

DMARC (Domain-based Message Authentication, Reporting and Conformance)

DKIM (DomainKeys Identified Mail)

Device Trust

Data Protection

Digital Forensics

Digital Identity (Digitale Identität)

Data Security Posture Management (DSPM)

Digital Risk Protection (DRP)

Data Governance

Datenintegration

Digital Communications Governance (DCG)

Data Loss Prevention (DLP)

Deduplizierung

Datenreplikation

Disaster Recovery (DR)

Disaster Recovery as a Service (DRaaS)

Data Fabric

Directory Integration

DSGVO (Datenschutz-Grundverordnung)

Datenklassifizierung (Datenklassifikation)

Data Loss

Data Leakage

E

Eskalationsmanagement

Enterprise Service Management (ESM)

Endpoint Security

Endpoint Detection and Response (EDR)

Extended Detection and Response (XDR)

E-Mail Security

E-Discovery

Endpoint

F

First Contact Resolution (FCR)

First-Level-Support (1st Level Support)

Forecast (Prognose)

File Storage

Firewall as a Service (FWaaS)

H

Hauptbuch (General Ledger)

Helpdesk

Hybrid-Verrechnung (Hybrid Chargeback)

Hybrid Cloud Storage

I

IT-Service-Management (ITSM)

IT-Asset-Management (ITAM)

ITIL (Information Technology Infrastructure Library)

Incident Management (Störungsmanagement)

ITSM-Software (ITSM-Tool)

IT Operations Management (ITOM)

Identity Governance and Administration (IGA)

ITFM (IT Financial Management)

Immutable Backup

IT-Kostenallokation (Kostenumlage)

Istkosten

IT-Budget

Identity Security

Incident Response

Identity Federation

Identity Lifecycle Management

Identity Provider (IdP)

Insider Threat

Identity Platform

Identity Automation

Identity Orchestration

IT Cost Management

IT Sicherheit

Identity and Access Management

ISO 27001

ISMS (Informationssicherheits-Managementsystem)

Identity Management (IdM)

K

Künstliche Intelligenz (KI) im ITSM

Key Performance Indicator (KPI)

Kostenpools (Cost Pools)

Kostenstelle

Kubernetes

L

Lookalike Domain

M

Mean Time to Resolution (MTTR)

Managed Detection and Response (MDR)

Multi-Faktor-Authentifizierung (MFA)

MITRE ATT&CK

Mean Time to Detect (MTD)

Mean Time to Response (MTR)

MITRE Framework

Microsoft 365 Backup

Multi-Tenant Management

N

Next-Gen SIEM

Network Detection and Response (NDR)

NIS2 (NIS-2-Richtlinie)

O

OAuth 2.0

OpenID Connect (OIDC)

Object Storage

Object Lock

Offsite-Backup

OT Security

P

Prozessautomatisierung (ITSM-Automatisierung)

Problem Management (Problemmanagement)

Passwordless Authentication

Privileged Access Management (PAM)

Plan-Ist-Abweichung (Varianz)

Projektcontrolling

Pentesting (Penetrationstest)

R

Release Management (Releasemanagement)

Resource Towers (TBM)

Ransomware Protection

Recovery Point Objective (RPO)

Recovery Time Objective (RTO)

Ransomware Recovery

Resilienz (IT)

S

Self-Service-Portal

Service Owner

Service Request Management

Second-Level-Support (2nd Level Support)

Service Desk

Servicekatalog (Service Catalog)

Service Level Management (SLM)

Security Operations Center (SOC)

SaaS Security

SaaS Backup

Single Sign-On (SSO)

Servicekosten

Security Orchestration, Automation and Response (SOAR)

Showback (Kostenrückmeldung)

Security Awareness Training

Service Level Agreement (SLA)

SPF (Sender Policy Framework)

Shared Costs (geteilte Kosten)

Shared Services

Security Analytics

SAML (Security Assertion Markup Language)

Social Login

Security Automation

SOC Modernisierung (SOC Modernization)

Secure Access

Security Posture

Sandboxing (Attachment Sandboxing)

Supervision (Kommunikationsüberwachung)

Social Media Compliance

Snapshot

Security Service Edge (SSE)

Storage-Virtualisierung

Secure Web Gateway (SWG)

Storage as a Service (STaaS)

SIEM (Security Information and Event Management)

Schutzbedarfsanalyse

Security Operations (SecOps)

T

Ticketing-System (Ticketsystem)

Threat Intelligence

Total Cost of Ownership (TCO)

TBM (Technology Business Management)

TBM-Taxonomie

Threat Hunting

Transfer Pricing (Verrechnungspreise)

Threat Actor

Threat Detection and Response

U

User Provisioning

URL Protection

Unified Storage

V

Verrechnungssatz (Rate Card)

Vendor Email Compromise (VEC)

Vulnerability Management

Vertragsmanagement

W

Workaround (Umgehungslösung)

Wissensmanagement (Knowledge Management)

Wissensdatenbank (Knowledge Base)

WORM (Write Once, Read Many)

X

XIoT Security

Z

Zero Trust Security

Zuordnungsmetadaten (Tags & Labels)

Zero-Day Exploit

Zero Trust Architektur

Zero Trust Network Access (ZTNA)