Die aktuelle „The Forrester Wave™: Enterprise Service Management Platforms, Q4 2025“ bietet eine unabhängige Bewertung der 15 globalen ESM-Anbieter. Der Report zeigt, wie Künstliche Intelligenz (KI), Automatisierung und digitale Transformation den ESM-Markt prägen. Mit einer klaren KI-Vision wurde Serviceware als „Strong Performer” ausgezeichnet.
Forrester schreibt dazu:
“Serviceware envisions intelligent enterprise-wide service delivery, leveraging an AI-native approach... The vision is spot-on with what the industry needs and strongly links to transformation and innovation with AI advancements... For enterprises seeking a platform that emphasizes AI-enabled incident handling, knowledge, and risk management, Serviceware is a strong choice.”
Quelle: The Forrester Wave™: Enterprise Service Management Platforms, Q4 2025, Forrester Research, Inc.
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