Begrippenlijst

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Onze IT-woordenlijst zorgt voor duidelijkheid

We lichten belangrijke begrippen toe op het gebied van Enterprise Service Management (ESM), kennismanagement, IT-financieel beheer (ITFM) en IT-infrastructuur – van beveiliging en data tot endpointbeheer. Begrijpelijk, beknopt en praktijkgericht – voor IT-beslissers, servicemanagers en IT-teams die op zoek zijn naar een snel en betrouwbaar overzicht.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

3

3-2-1-regel

A

Availability Management

Asset Management

Allocatiesleutel (verdeelsleutel)

Allocatieregel

Afschrijving

Amortized Costs

Allocatiemetadata (tags & labels)

Kunstmatige intelligentie (AI) in ITSM

Agentic SOC

Audit-Ready Recovery

Archive (archivering)

Always-Hot Storage

All-Flash Storage

Application-Consistent Backup

Adaptive Authentication (Risk-Based Authentication)

Account Takeover (ATO)

Authenticatie (Authentication)

Autorisatie (Authorization)

Access Control (toegangscontrole)

Access Management

API Access Management

Access Policies

Active Directory (AD)

Adversary Intelligence

Attack Surface Management

AI in Cybersecurity

Air Gap

AVG (Algemene verordening gegevensbescherming / GDPR)

Access Review (hercertificering)

Attribute-Based Access Control (ABAC)

AI Agent Identity

Automated Deprovisioning

B

Bill of IT

Backup API Integration

Bulk Restore

Backup Integrity

Backup Monitoring

Backup Retention

Backup Scalability

Block Storage

Business Email Compromise (BEC)

Breach Prevention

Backup Anomaly Detection

Browser Isolation

Backup as a Service (BaaS)

Backup Isolation

Backup Repository

Backup Orchestration

Beschermingsbehoefteanalyse

C

Continual Service Improvement (CSI)

Change Management

Change Advisory Board (CAB)

Configuration Management Database (CMDB)

Chargeback

Contractmanagement

CapEx en OpEx

Chatbot

Cryptographic Data Integrity

Cross-Application Backup

Configuration Backup

Containerisatie

Customer Identity and Access Management (CIAM)

Cloud Identity

Cloud Detection and Response (CDR)

Cyber Threat Landscape

Cyber Resilience

Cyber Risk Management

Cyber Recovery

Clean Restore

Continuous Threat Exposure Management (CTEM)

Cybersecurity

Cloud Security

Cloud Backup

Cloud Access Security Broker (CASB)

Compliance Automation

Compliance & Security

Continuous Access Evaluation (CAE)

D

Digital Forensics

Data Governance

Data-integratie

Digital Communications Governance (DCG)

Disaster Recovery as a Service (DRaaS)

Data Sovereignty

Data Residency

Deduplicatie

Data Fabric

Device Trust

Digitale identiteit (Digital Identity)

Directory Integration

Digital Risk Protection (DRP)

Data Protection

Data Loss Prevention (DLP)

DMARC (Domain-based Message Authentication, Reporting and Conformance)

DKIM (DomainKeys Identified Mail)

Data Security Posture Management (DSPM)

Datareplicatie

Disaster Recovery (DR)

Dataclassificatie

Data Loss

Data Leakage

Dormant Accounts (inactieve accounts)

Direct Internet Access (DIA)

DNS Security

Digital Experience Monitoring (DEM)

E

Escalatiemanagement

Enterprise Service Management (ESM)

Endpoint Detection and Response (EDR)

E-Discovery

Endpoint Security

Endpoint

E-mailbeveiliging (Email Security)

Entitlement Management

Enterprise Browser

F

First Contact Resolution (FCR)

First Level Support (eerstelijns support)

Forecast

File Storage

Firewall as a Service (FWaaS)

FIDO2

G

Grootboek (General Ledger)

Granular Restore

Global Private Backbone

H

Helpdesk

Hybrid Chargeback

Hybrid Cloud Storage

Hyperscaler Independence

I

IT Service Management (ITSM)

IT Asset Management (ITAM)

ITIL (Information Technology Infrastructure Library)

Incident Management

ITSM-software (ITSM-tool)

IT Cost Management

ITFM (IT Financial Management)

IT-kostenallocatie

IT-budget

IT Operations Management (ITOM)

Immutable Backup

Identity Security

Identity and Access Management

Identity Governance and Administration (IGA)

Identity Backup

Identity Threat Detection and Response (ITDR)

Identity Federation

Identity Lifecycle Management

Identity Provider (IdP)

Identity Platform

Identity Automation

Identity Orchestration

Identity Management (IdM)

Incident Response

Insider Threat

IT-beveiliging (IT Security)

ISO 27001

ISMS (Information Security Management System)

IT-resilience

Identity Security Posture Management (ISPM)

Intrusion Prevention System (IPS)

J

Just-in-Time Access (JIT)

Joiner-Mover-Leaver (JML)

K

Key Performance Indicator (KPI)

Kostenpools

Kostenplaats

Kennismanagement

Kennisbank

Kubernetes

Known-Good-State Recovery

L

Lookalike Domain

Least Privilege (principe van minimale rechten)

Local Internet Breakout

M

Mean Time to Resolution (MTTR)

Mean Time to Response (MTR)

Microsoft 365 Backup

Multi-Tenant Management

Merkle Tree

Metadata Backup

Multi-Factor Authentication (MFA)

Managed Detection and Response (MDR)

MITRE ATT&CK

Mean Time to Detect (MTD)

MITRE Framework

Machine Identity (machine-identiteit)

MPLS (Multiprotocol Label Switching)

Managed SASE

Microsegmentation (microsegmentatie)

N

Next-Gen SIEM

Network Detection and Response (NDR)

Netwerktransparantie (Network Observability)

NIS2 (NIS2-richtlijn)

Non-Human Identity (NHI)

Network Segmentation (netwerksegmentatie)

O

Object Storage

OAuth 2.0

OpenID Connect (OIDC)

Object Lock

Offsite Backup

OT Security

Orphaned Accounts (verweesde accounts)

P

Problem Management

Projectcontrolling

Plan-realisatieverschil

Procesautomatisering (ITSM-automatisering)

Point-in-Time Recovery

Passwordless Authentication

Privileged Access Management (PAM)

Pentesting (penetratietest)

Phishing-Resistant MFA

Passkeys

Point of Presence (PoP)

Q

Quality of Service (QoS)

R

Release Management

Rate Card (verrekentarief)

Resource Towers (TBM)

Recovery Automation

Recovery Readiness

Recovery Testing

Recovery Point Objective (RPO)

Recovery Time Objective (RTO)

Ransomware Protection

Ransomware Recovery

Role-Based Access Control (RBAC)

S

Service Owner

Service Request Management

Second Level Support (tweedelijns support)

Service Desk

Servicecatalogus

Service Level Management (SLM)

Service Level Agreement (SLA)

Shared Services

Servicekosten

Showback

Shared Costs

Selfserviceportaal

Security Automation

SOC Modernization

SaaS Backup

Storage as a Service (STaaS)

SaaS Recovery

Storage-virtualisatie

Single Sign-On (SSO)

SAML (Security Assertion Markup Language)

Social Login

Secure Access

Security Operations Center (SOC)

Security Orchestration, Automation and Response (SOAR)

Security Analytics

Security Posture

Sandboxing (Attachment Sandboxing)

SIEM (Security Information and Event Management)

Security Operations (SecOps)

SaaS Security

Shared Responsibility Model

SaaS Data Protection

Security Service Edge (SSE)

Secure Web Gateway (SWG)

SaaS Data Ownership

Security Awareness Training

SPF (Sender Policy Framework)

Supervision (Communications Surveillance)

Social Media Compliance

Snapshot

Segregation of Duties (SoD, functiescheiding)

Service Account (serviceaccount)

Step-Up Authentication

Secure Access Service Edge (SASE)

Software-Defined WAN (SD-WAN)

Single-Pass Architecture

T

Ticketsysteem

Total Cost of Ownership (TCO)

TBM (Technology Business Management)

TBM-taxonomie

Transfer Pricing

Threat Hunting

Threat Intelligence

Threat Actor

Threat Detection and Response

TLS Inspection

U

Unified Storage

User Provisioning

URL Protection

Universal Logout

V

Vendor Independence

Vulnerability Management

Vendor Email Compromise (VEC)

W

Workaround

Werkelijke kosten

WORM (Write Once, Read Many)

Workforce Identity

WebAuthn (Web Authentication API)

X

Extended Detection and Response (XDR)

XIoT Security

Z

Zero Trust Security

Zero Trust Architecture

Zero Trust Network Access (ZTNA)

Zero-Day Exploit

Zero Standing Privileges (ZSP)