AI-native Service Management
- Intelligent ticketing system
- Service desk
- Asset management
We have been developing GenAI and machine learning solutions since 2018.
Trusted by over 1,300 companies worldwide.
The Serviceware platform provides standalone modules for IT service, finance, knowledge, resource, and performance management, all interconnected via an AI-native technology bus, our AI Process Engine.
AI makes it easy to start individual service processes from a portal view, enables precise dialogs from just a few keywords and supports service planning and collaboration with intelligent insights.
A low-code designer according to the BPMN standard facilitates the creation of automated workflows. With a “text -to-workflow” generator processes can be generated directly from simple requests.
An AI-optimized, open data model ensures informed, personalized and contextualized workflows and analytics. It uncovers potential from unstructured data and activates corporate knowledge.
The AI-native platform uses REST APIs for data, system and process connectivity – both for module networking and for integrating third-party systems.
The low-code Serviceware platform enables the creation of complex workflows without programming knowledge – directly from departmental requirements and with minimal IT support.
The Serviceware platform is a flexible SaaS solution, operated on secure cloud servers in Germany. The Gen AI services used are provided within the EU.
The platform offers service consumers intuitive options: a flexible portal for the services they need and AI support in the form of contextualized data, knowledge and guided collaboration.
The Serviceware platform makes setting up and managing services easier than ever before. It guarantees comprehensive functional and financial transparency as well as full cost control during all phases of the process or lifecycle of a service.
Service managers benefit from more efficient processes, simpler service management and financial transparency. This saves costs and resources and drives the digital transformation forward.
The AI-native Serviceware platform serves as the central hub connecting all modules while acting as a robust operating system for your tailored service landscape. It seamlessly integrates all components and services, ensuring optimal performance.
Sven Degenhardt, Head of IT Governance at Funke Technology, is responsible for procurement, compliance and risk management. The AI-native Serviceware platform drives central IT services such as ticketing, HR workflows and asset management. Funke uses AI specifically for process automation and cost efficiency, especially in knowledge management and ticketing.
Book a personalized demo with our expert consultants today to see what our solutions can do for you.
The Serviceware platform is an AI-supported SaaS solution for enterprise service management. It covers IT financial management, IT service management, knowledge, resource, and performance management, and supports a variety of flexible use cases.
The AI-native Serviceware platform uniquely combines ITSM and ITFM in one solution. It enables holistic service management, optimizes costs, and offers maximum efficiency for your service portfolio.
Serviceware, a publicly listed family business from Germany, has been developing innovative service management software for over 25 years. As a pioneer in artificial intelligence since 2018, it has been at the core of our growth strategy. In 2024, we presented the “AI-native Serviceware Platform.”
AI is the biggest technological revolution of our time and will fundamentally change service management. Sam Altman, CEO of OpenAI, emphasized at the launch of ChatGPT how profound these changes will be, particularly in areas such as data analytics, knowledge activation, digital assistants, automation, and self-service. These AI functions make service management the ideal domain for comprehensive automation. Recognizing the impact of innovations such as ChatGPT, Serviceware has taken on a pioneering role. With our experience, speed, and a clear focus on customer benefits, we develop innovative approaches for the use of AI in service management. This unique combination of expertise and vision sets Serviceware apart.
Just as Tesla focused on the electric drive, Serviceware consistently relies on AI as the core of its platform, rather than attaching it to legacy solutions. The newly developed process engine, data model, workflow engine, and dialog designer are AI-integrated. This architecture offers maximum flexibility and functionality, supports standards such as BPMN, and JSON, and enables the effective use of large language models.
Our customers are as diverse as our solutions. From Fortune 500 companies and leading industry players to government organizations, cities, and municipalities, companies of all sizes and sectors rely on Serviceware. Our solutions optimize processes in areas such as automotive, energy, insurance, and manufacturing, while our openness makes us flexible across industries.
