Our solutions
Optimize Your Processes with Serviceware Solutions
Automate service processes. Reduce IT costs. Manage enterprise performance. Streamline knowledge management or field service operations. Secure your IT, data, and endpoints—whatever your challenge, we have the right solution.
Your Central AI-Native Operating System
Our AI-native platform is the solid foundation for all our solutions: ESM, ITFM, CPM, knowledge management, and more. AI at the core—built in, not bolted on.
Fast Deployment & Scalability
Solutions work standalone or together, flexibly adapting to diverse enterprise needs.
Compliance & Security Made in Germany
EU hosting with a focus on data and process security.
AI-Native Technology and Platform Modules
Platform architecture with process automation, no-code workflow designer, and more.
Core Capabilities
- Centralized Service Platform: Unifies ticket, case, and workflow management across IT, HR, facilities, and beyond.
- Intelligent Automation: AI-driven processes, self-service portals, and AI assistants accelerate workflows and relieve team workloads.
- Agentic AI: Optimal automation and standardization through AI that understands goals—delivering faster workflows and services.
- Employee Experience: Unified portals create a modern, consistent user experience.
- Integration & Governance: Open architecture for existing systems with centralized control over compliance and data flows.
Core Capabilities
- Transparent IT Cost Models: Complete cost and performance accounting for IT services.
- Forecasting & Scenario Planning: Plan, compare, and optimize budgets and investments with just a few clicks.
- Integration with Service Management and ERP: Connects financial and service data for a holistic view.
- Dashboards & KPIs: Real-time insights into costs, performance, and IT value contribution.
Core Capabilities
- Central Knowledge Portal: Structured, role-based management and distribution of knowledge.
- AI-Powered Search & Maintenance: Recognizes connections, automatically updates content, and suggests missing articles.
- Seamless Integration: Directly embedded in chatbots, service portals, and ITSM systems.
- Analytics & Insights: Measure usage, quality, and value of your knowledge base.
Core Capabilities
- Planning & Budgeting: Strategic and operational planning on one platform—for consistent budgets, clear goals, and greater transparency.
- Forecasting & Simulation: Data-driven forecasts and what-if scenarios—for agile decisions and better control during change.
- Consolidation & Reporting: Automatically consolidate financial and performance data—for unified reports and reliable decision-making.
- Performance Analysis & KPI Management: Monitor metrics in real time—to precisely control goal achievement, variances, and actions.
Core Capabilities
- Dispatch Planning & Scheduling: Optimized real-time dispatch planning—for efficient resource utilization and on-time service delivery.
- Mobile Field Service App: All assignments and information available on mobile—for fast, error-free, and documented field operations.
- Work Order Management & Process Control: Centrally manage service orders—automated, transparent, and end-to-end from order to billing.
- Inventory & Spare Parts Management: Complete visibility over parts and warehouses—for seamless operations and reduced downtime.
- Customer & Service Portal: Digital communication and self-service—customers report, track, and rate service cases online.