ITFM / Charging & Billing
Stop second-guessing. Start Owning Your IT Billing.
Take control of internal cost recovery with Serviceware. Automate IT billing, eliminate disputes, and build trust across business units with transparency and accuracy.
Vague allocations create friction
No visibility, no accountability
Disconnected data blocks decisions
Time and resource drain
The enterprise billing software market is growing fast as SaaS and cloud adoption create complexity. Real-time billing, recurring models, and compliance are now must-haves (DataInsightsMarket, 2025)
“Serviceware Financial is the technical basis for Volkswagen Group’s IT Service Catalog and essential for group-wide cost allocation and IT service charging.”
IT Service Portfolio Steering at Volkswagen Group
“Using Serviceware Financial, we ensure worldwide charging including transfer pricing runs smoothly within the ZF Group.”
Head of IT Service Management at ZF Friedrichshafen
“We know what we’ve planned, we know what we’ve calculated, we know what we’ve charged. There is only one truth now and it exists on the Serviceware platform.”
Tatiana Schuldes
IT Controller at EOS Technology Solutions
Supporting global IT billing transformation projects
Fabian Mieloch
Product Strategy & Solution Engineering
Automated Showback & Chargeback
Problem: Manual billing is error-prone, slow, and political.
Solution: Automate data collection and apply transfer pricing rules end-to-end. Employ the AI-based process engine to ensure order and transparency.
Outcome: Reduce disputes, speed up cycles, and bill departments fairly.
Flexible Allocation Models
Problem: One-size-fits-all ERP modules don’t reflect business reality.
Solution: Define logic by SLA, usage volume, geography, or unit. Test models before rollout.
Outcome: Create billing rules that match your business and support negotiation.
Audit Readiness & Transparency
Problem: Lack of defensible billing undermines trust.
Solution: Every charge is documented, every invoice backed by data.
Outcome: Finance gains credibility, and business units accept the bill.
Crystal Clear Dashboards
Problem: Disputes arise when users can’t see what they consume.
Solution: Always-on dashboards by service, user, or department.
Outcome: Full transparency and accountability across the enterprise.
Product Tour
The video shows how Serviceware automates billing; from collecting data and applying transfer pricing rules, to producing audit-ready invoices. You’ll see how customers like Germany's largest car manufacturer and Palfinger cut cycle times, reduce disputes, and increase trust with transparent dashboards.
Key Takeaways:
- Replace spreadsheets with automation
- Define flexible cost allocation rules
- Deliver audit-ready invoices
- Cut billing cycles by up to 90%
- Strengthen trust across business units
Integrations
See How Smart IT Billing Looks in Action
In 20 minutes, we’ll show you how to automate billing, reduce disputes, and build trust across teams.
ITFM Resources
Frequently Asked Questions
Showback provides visibility, but chargeback drives accountability. With Serviceware, you can use either or both, depending on your maturity.
Yes. Define allocation rules by service, SLA, geography, or unit. Test models before rollout.
Customers like Palfinger cut cycles from 1–2 days to 2 hours, a 90% saving. Reporting time is reduced as well.
Forrester TEI found 270% ROI, 3% average cost savings, and improved transparency that strengthens business trust.
We integrate with ERP, CMDB, ITSM, and finance systems to collect usage and cost data automatically.
Yes. Global enterprises like Germany's largest car manufacturer and ZF run billing across departments, entities, and geographies.
Audit-ready invoices and clear dashboards give every unit visibility. Finance presents defensible charges; business units see one truth.