Case Study

Palfinger Reduces Working Hours for IT Cost Settlement with Serviceware

Challenges

Lack of transparency in IT purchases
Inconsistent data across multiple Excel sheets
No central source for pricing, calculation, and settlement data

Results

Settlement of IT costs down to 2 hours per month
90 percent confidence in the solution across service departments
30 services managed for 3000+ employees

Company

Palfinger is a leading manufacturer of innovative lifting solutions. Through its steady growth, the company became a global player in the business. In an effort to improve its IT financial management offering, the team got in touch with Serviceware.

Challenge

Palfinger faced the challenge of improving transparency in IT purchases. Stakeholders had trouble keeping up with numerous Excel sheets from various sources which all provided different, inconsistent numbers. The team needed a solution that would allow them to consolidate pricing, calculation, and settlement data of their services in a centrally available manner.

Solution

Palfinger implemented the ITFM tool Serviceware Financial to tackle the challenges faced. The software solution offers functionalities specifically tailored to the detailed and transparent viszualization of IT cost data. Not only was the solution well-received, it furthermore managed to reduce worktime for settlements from 1-2 days to just 2 hours per month.

“The monthly expenditure for the settlement of IT costs is now down to a mere two hours. Without the financial management solution, we required one to two days every month.”

Alexander Wörndl-Aichriedler

Head of IT Infrastructure and Operations at PALFINGER AG