ITFM for the CFO/ Finance Leader
Know What IT Costs, What It Returns, and Where to Redeploy It.
Serviceware Financial gives Finance one governed model for IT spend, with the traceability to explain costs, forecast with greater confidence, and decide where resources should go next. Serviceware also offers outcome-based pricing tied to cost savings delivered, sharing implementation risk with the customer.
The Financial Case for Serviceware
Forrester's Total Economic Impact™ study examined the potential financial impact of Serviceware Financial using a composite organization based on Serviceware customers included in the research.
For the modeled composite organization, Forrester calculated €5.48 million in present-value benefits against €1.48 million in costs. The largest quantified benefits came from reducing IT consumption and using unit-cost benchmarking to identify savings opportunities.
A Leader in The Forrester Wave™: IT Financial Management Software, Q2 2026
A Vendor That Shares Your Risk
Serviceware is the only vendor in Forrester's evaluation offering to share implementation risk by tying its price to the cost savings the tool delivers.
Built for Defensible Cost Accountability
Forrester highlights Serviceware's strength in budgeting, allocation/chargeback/showback, and TCO optimization, with a strategy aligned to "defensible chargeback, transfer pricing, and cost accountability."
One Model, Decision-Grade
Forrester notes: "Budgeting, forecasting, and actuals run on the same underlying model, supporting variance analysis and decision-grade scenarios."
Audit and Tax Defensible by Design
When an auditor or tax authority challenges an intercompany charge, you can show how it was derived from source cost through service to consumer, rather than relying on an estimate. Documented allocation and pricing logic gives Finance the traceability needed to explain and substantiate the charge.
Forecasts That Hold
Actuals, budgets, and forecasts run on the same governed model, so variance shows up early and changing assumptions can be assessed before quarter-end. As cloud and AI make IT spend more consumption-driven, Finance can respond earlier instead of explaining misses after the fact.
Decide Where to Redeploy
See what services cost, what drives that spend, and where resources can be reduced or redirected. Finance gets a clearer basis for deciding what to keep funding, where to optimize, and where the next euro of IT budget should go.
Serviceware Shares the Risk
Serviceware offers an outcome-based pricing option that ties its price to cost savings delivered, sharing implementation risk with the customer.
Built for Enterprise Financial Complexity
Serviceware supports the financial structures large organizations have to manage, including multiple entities and currencies, complex service portfolios, chargeback, and transfer pricing. This keeps allocation and pricing logic consistent across the organization, even when the underlying financial structures are complex.
Software Plus ITFM Expertise
Serviceware combines its ITFM software with consulting focused on the underlying IT cost model. Specialists work with your teams to structure the model, identify optimization opportunities, and put the required financial processes in place.
“The monthly expenditure for the settlement of IT costs is now down to a mere two hours. Without the financial management solution, we required one to two days every month.”
Alexander Wörndl-Aichriedler
Head of IT Infrastructure and Operations at PALFINGER AG
“With Serviceware Financial, our product managers can automatically calculate the TCO of their services and establish cost transparency in comparison with the actual data.”
Andreas Hammer
Manager Controlling Processes & Charging at BASF Digital Solutions GmbH
“We started the project well prepared with TBM and were immediately confident that we could work with the ITFM consultants from Strategic Service Consulting. From the outset, the direction of our ITFM journey was clear and Serviceware delivered a standard that was both practical and easy to implement.”
Lisa Addimilio
IS Manager Planning & Controlling at Aptar Group
Resources for Finance Leaders Governing IT Spend
How to Turn IT Finance Insight Into Action for Real Business Value
Whitepaper: moving from IT cost data to decisions that create value.
10 Steps to Successful IT Cost Management
Whitepaper: a practical path to controlling and reducing IT spend.
Why Cost Modeling Is Foundational to IT Finance
Article: the rigor behind numbers Finance can trust.
Stop Reporting IT Cost. Start Steering Where It Goes.
Get one governed view of what IT costs, what drives it, and where the risk sits, so the numbers you take to the board and the auditor are defensible and you have a clearer basis for deciding where the next euro of IT budget should go.
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