Serviceware platform
AI Economics: Make AI Costs Transparent and Controllable
AI applications and AI agents generate ongoing, usage-based costs across providers, applications, and business units. Serviceware AI Economics brings these costs together, automatically detects deviations, and triggers corrective action. It is part of the AI-native Serviceware Platform.
As the use of AI applications and agents grows, so does the risk of unexpectedly high bills. As in the early days of cloud adoption, costs are spread across providers, applications, and business units.
IT and IT finance leaders need a clear view of AI spending across providers to spot unexpected changes and respond quickly. Waiting until the bill arrives leaves fewer options to act.
Four challenges make this difficult:
- Scattered costs: AI spending spans providers and business units.
- Unpredictable bills: Usage-based pricing makes spending harder to plan and control.
- Unclear cost drivers: Identifying higher token usage or pricier models requires detailed analysis.
- Missing ownership: Responsibility for investigating cost deviations is unclear.
The Solution
Detect, Understand, and Control AI Costs
AI Economics gives you a clear view of spending on AI applications and models and helps you act on that insight. The solution has four core functions:
Cost transparency
AI Economics brings together cost data from AI and technology providers. Drill-down analysis lets you trace spending to specific applications, AI models, and the people responsible.
Anomaly detection
AI Economics automatically detects unusual cost changes. Analysis across multiple levels reveals what is driving them.
AI agents
Ask questions about your spending in plain language through the Agent Hub. The agents analyze connections in your spending data and help identify recommended actions.
Integrated workflows
When a cost deviation needs attention, workflows bring in the people responsible. Tasks, approvals, and actions are managed and documented.
According to Serviceware’s calculations, companies can reduce their AI costs by up to 80 percent with AI Economics.
Start Page: AI and Cloud Costs at a Glance
The customizable start page brings your key figures together: total AI and cloud spending over the last 365 and 30 days, plus costs by provider and service category.
The task list shows ongoing reviews triggered by detected cost deviations, so the people responsible can immediately see where action is needed.
Cost Explorer: Identify Cost Drivers by Provider
Use the Cost Explorer to analyze spending for a selected period and group costs, for example by provider.
See at a glance which provider accounts for the largest share of costs and how spending has changed from the previous period.
Right-click to explore the details, or run an AI query directly in the Cost Explorer.
Comparison and Forecast: Put Cost Trends in Context
Compare providers side by side in comparison mode.
For each provider, AI Economics shows past spending and a forecast for the next period based on spending history.
A detailed table breaks down costs by service, so you can see how they compare with the previous period and the budget.
