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Strategy consulting
Another digitalization project that fails to deliver?
Only about 33% of digital transformation projects realize their targeted revenue benefits. Don't fall into the same trap—benefit from Serviceware's strategy consulting and value engineering.
Digital strategies are widespread—but many organizations still fail to deliver concrete, measurable outcomes. McKinsey reports that while 90% of companies have launched some form of digital transformation, they realize only about 33% of the expected revenue gains. The message is clear: a strategy without an outcome focus delivers little value.
Source: McKinsey & Company
BCG studies show that only around 35% of companies achieve their digital transformation goals (based on data from 800+ organizations). In other words, roughly 65–70% struggle with governance, scaling, or execution. This gap is a major driver for external expertise.
Source: bcg.com
Gartner’s CIO analyses rank application modernization and cloud migration at the top of the priority list. A significant share of IT budgets flows into modernization because outdated systems limit agility and time-to-market. The result: a strong need for architecture roadmaps and structured migration programs.
Source: gartner.com
Additional Gartner data shows that 69% of CIOs planned to reskill or upskill their teams in 2024. Forrester confirms that in many organizations, only slightly more than half of digital teams possess the recommended competencies. This fuels demand for external skill access and modern organizational design.
Sources: Gartner 2024 & Forrester 2023
Studies from Deloitte, IDC, and PAC reveal that a significant share of digital investments goes into data platforms and governance. At the same time, companies cite a lack of reliable data as a key reason why AI and analytics use cases fail to scale.
Source: Deloitte Italia
Research from McKinsey and BCG highlights poor sponsorship and low employee adoption as major reasons initiatives miss their targets. BCG shows that organizations with strong cultural anchoring achieve significantly higher success rates—making change management a critical consulting discipline.
Source: bcg.com
Security/compliance consistently ranks among top CIO priorities according to Gartner and other analyst firms. Regulatory requirements (e.g., EU data regulations) and rising cyber risks lead companies to commission consulting for security-by-design, risk assessments, and compliance roadmaps.
Source: gartner.com
Deloitte analyses show shifting investment patterns—more budget flows into platforms and data—while leadership teams expect clearer ROI visibility. As a result, companies turn to consulting partners to build KPIs, business cases, and value-tracking frameworks.
Source: Deloitte Italia
“With SSC, I have a strategic partner at my side who not only offers advice, but also has the technical know-how and can take on professional project management. This creates trust and leaves me plenty of room for my own work.”
Jan Kornfeld
Director IT Cloud Management Services at Hapag-Lloyd AG
AI Strategy Development
Challenge: Many companies have launched AI initiatives with substantial investment. Expected results often fail to materialize.
Solution: We guide clients from strategy through execution, developing target outcomes together and supporting technical implementation and change management.
Result: We deliver measurable results with you—turning AI projects into real outcomes.
Service Organization & IT Operating Model Consulting
Challenge: Service-oriented IT is more efficient, innovative, and higher quality. Yet many organizations struggle to build one.
Solution: Our consulting puts customer needs at the center and orchestrates them across organizational boundaries within IT departments. We analyze legacy structures using best-practice approaches while assessing what's actually achievable.
Result: Our analysis aligns with IT processes to define responsibilities and governance approaches. IT becomes a partner operating on equal footing with business units, delivering services efficiently and at the required quality level.
Security & Compliance Consulting
Challenge: According to Cohesity research, IT security risks escalate year over year. Many companies feel uncertain and overwhelmed by these threat scenarios—especially with skilled personnel in short supply.
Solution: With our specialized IT security consulting team and partnerships with leading cybersecurity software providers, we guide your organization from concept through implementation and coordinate complete project leadership. We can even provide interim management on request.
Result: Your IT systems gain significantly stronger protection, your IT team gets relief, and opportunities for intrusion into business-critical systems drop dramatically.
Cloud Strategy
Challenge: McKinsey and BCG research confirms the main problems with cloud operations often lie in inadequate planning, missing cost controls, and insufficient vendor management. Existing systems frequently migrate to the cloud 1:1 without considering cost drivers. The result: exploding cloud costs combined with vendor lock-in effects that bind companies long-term.
Solution: We plan your cloud journey in four steps: Strategic perspective sets goals and guardrails. Use cases define when cloud makes sense. Technological perspective maps the path to cloud. Cultural perspective ensures necessary risk and cost awareness.
Result: Cloud benefits aren't purchased with cost explosions. Instead, a sustainable path gets planned.
IT Financial Management (ITFM) and IT Service Management (ITSM)
Challenge: Many IT organizations face intense cost pressure—necessary innovations and IT investments fall by the wayside. The actual value contribution of IT often remains invisible because it's hard to measure. Yet IT should be a strategic innovation partner. To regain room for maneuver, CIOs and IT leaders must work with controlling and business departments to create cost transparency that translates into concrete value.
Solution: It takes an approach that connects the right IT financial management software, data, and processes through strategic consulting. Our consultants don't just work conceptually—they bring people and the organization along on the ITFM journey. We think entrepreneurially and align your ITFM consistently with business value.
Result: Our holistic approach typically reduces annual IT spending by reduces annual IT spending by 5%. This is achieved through cost avoidance in demand management plus optimizations based on benchmarking and cost analysis.
Process Optimization & Digitalization
Challenge: Research shows many companies have up to 25% optimization potential in process costs and 50% in cycle times. These potentials often go unrealized because the path to an optimized, digitized organization seems too complex and risky. Waiting isn't an option—optimization pressure will only increase as AI widens the gap to best-in-class companies.
Solution: Our process optimization encompasses multiple perspectives:
- Economic perspective using best-practice methods for optimization
- Governance perspective to adapt governance to optimized processes (competence and responsibility aligned)
- IT perspective to digitalize processes with special focus on AI
- Psychological perspective to challenge but not overwhelm the organization
- Clear prioritization logic to build momentum (early wins)
Result: Our holistic consulting from strategy through execution ensures potential realization (12–27%) and cycle time reduction of 37–63%.
Execution Over Theory
You get implemented strategies and concepts, not just slide decks.
Data-Driven Success Measurement Over Gut Feel
Your projects deserve accountability. We measure ourselves by the results we deliver for you.
Lasting Results Over Quick Wins
We ensure fast, positive consulting ROI while creating sustainable business value for your organization.
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Strategy Consulting: Experts Advising Experts
Our team consists of senior strategy consultants with deep expertise and a clear focus on measurable results. They bring years of hands-on experience from top-tier firms like McKinsey and Kearney, as well as leading enterprises, having owned strategic and operational transformation programs themselves. This combination of consulting excellence and implementation accountability sets us apart from other strategy consultancies.
Dr. Florian Meister
Managing Director, Strategic Service Consulting GmbH - a Serviceware Company
FAQs
Strategy consulting helps companies chart their long-term direction and make decisions that drive lasting success. We analyze markets, competition, and internal capabilities to surface clear goals, priorities, and paths forward. But unlike firms that stop at concept decks, modern strategy consulting—like Strategic Service Consulting, a Serviceware company—goes all the way: from strategy through execution to organizational adoption. Strategy becomes impact—measurable, actionable, sustained.
Today's business landscape shifts fast—digital disruption, AI deployment, new collaboration models. Strategy consultants cut through complexity, set priorities, and drive informed decisions. We bring outside perspective, proven methods, and deep expertise in AI, automation, and data-driven value creation. But we don't just craft strategies—we show exactly how modern technology accelerates business success. As Strategic Service Consulting, a Serviceware company, we pair the analytical rigor of top-tier consulting with real implementation muscle. We guide customers from concept through execution—and own operational delivery when needed to guarantee results.
Whether strategic roadmap or complete transformation—we align our support flexibly with client goals and resources. Our services include: Conception & strategic target outcomes, Project leadership & program governance, Organizational change management, Technical and functional implementation. Beyond this, we draw on a strong network of Serviceware technical consultants and specialized IT application consultants. This ensures strategy, organization, and technology integrate optimally—from idea through successful execution.
We're accountable for real value, not billable hours. We don't stop at frameworks—we execute. You get implemented results, not presentation decks. We stake our reputation on outcomes and deliver fast consulting ROI. Strategic thinking meets pragmatic action. The payoff shows in hard numbers: growth, efficiency, quality.
ROI surfaces when strategic initiatives translate to measurable business impact—revenue growth, cost reduction, efficiency gains, customer satisfaction. Concepts don't count. Execution does. Value emerges when strategies operationalize, embed in processes, and take root organizationally. As Strategic Service Consulting, a Serviceware company, we track ROI end-to-end—from strategic goal attainment through financial results. Because we're convinced of our work's quality and sustainability, we also offer success-based compensation models—sharing responsibility for our clients' actual success.
Serviceware's strategy consulting covers the full spectrum of modern enterprise development—from strategic analysis through successful implementation. Beyond classic strategy consulting, we execute process reorganizations, digitization and AI projects, benchmarking and value engineering initiatives, plus financial management projects—across industries and always with clear focus on measurable value. For sustainable execution, we complement this expertise with professional project and change management. Experienced psychologists work closely with our teams to guide change processes humanely and ensure organizational acceptance. This connects strategy, structure, and behavior—for transformations that truly work.
Absolutely. Beyond strategy and design, we own operational delivery when needed—project coordination through interim leadership at line or program level. Complex transformations demand seamless integration between strategy and execution. Our consultants bring strategic depth plus operational experience from leadership roles. Strategies don't die at the handoff. They go live—efficiently, accountably, successfully.
Yes. Our consulting is technology- and tool-agnostic. We analyze client requirements objectively and recommend both Serviceware products and alternative providers when selecting software solutions or benchmarking tools—whatever represents the best choice in each context. Our consultants understand the technical and organizational implications of tool decisions and ensure strategies don't fail at implementation. We develop functional and target outcomes that are technologically sound, realistic, and ready to execute—for decisions that last.
Our team consists of experienced strategy consultants trained at top-tier firms like McKinsey, BCG, or Kearney—or who've held senior leadership roles in business. This blend of analytical rigor and hands-on execution expertise is our trademark. We work exclusively with senior-level professionals who combine strategic vision with proven delivery capability. This sets us apart: you won't find fresh graduates learning on your dime. You get seasoned experts, real accountability, and consulting between peers.
Serviceware has offices in Germany in Berlin (Strategic Services Consulting GmbH headquarters), Idstein near Frankfurt (Serviceware SE headquarters), plus additional offices in Hamburg, Stuttgart, Munich, Cologne, and 8 other locations across Europe.