Field service management and resource planning
With Serviceware's Field Service Management software, you can plan, execute and record the demand and supply of orders, employees, resources and time in any field service or service function more efficiently. Centralize your planning, logistics, time tracking, operations and reporting on one platform.
Wise use of personnel and resources
Self-scheduling (self-service) for customers or end users
Mobile app for sales representatives
Optimization of routes and journeys
Digital work orders and forms (Dynamic Forms)
Integration with ERP, invoicing and payroll/hours systems
Centralized reporting, dashboarding and alerts
Advantages for your organization
- Save time on the road and empower your field teams to accomplish more each day.
- Consistently deliver reliable and timely service to enhance the experience for your customers and end users.
- Lower administrative workload with streamlined digital work processes.
- Better insights and information for management and operations.
- Easily adapts as your organization grows or service needs change.
- Customers can easily plan services themselves, freeing up time for your planning teams.
“What impressed us most was how adaptable Serviceware Resources proved to be—it became the one element we didn’t have to worry about in an otherwise highly complex consolidation program.”
Sjoerd Visser
Head of IT Netherlands at Unilabs
Request a free demo
Serviceware brings together field service management, resource planning, and logistics in a single, unified platform.
Our platform equips you with powerful tools to easily manage, track, and measure your resources, capacity, and service delivery.
Schedule a personalized on-site demonstration to see how Serviceware can optimize your operations.
FAQs
Field Service Management supports companies in the planning, control and documentation of field service activities. The aim is to make processes more efficient, optimize the use of resources and provide reliable customer service.
Our platform bundles personnel, order and location data in one clear system. Dispatchers gain immediate insight into availability, automatically plan jobs and link employees based on their qualifications. This saves time, prevents double bookings and optimizes the deployment of your team.
Mechanics have their appointments, work orders and forms immediately available on their smartphone or tablet. Changes are synchronized automatically. This means that services can be documented directly on site and sent to the head office in real time.
The solution seamlessly links field service, dispatch and customer communication. Everyone involved works with the same data and sees current orders, status updates and feedback. This creates transparency and speeds up decision-making.
Yes, the solution can be seamlessly connected to ERP, CRM and billing systems via standardized API interfaces. This ensures data consistency, automates processes and digitally maps the entire service process.
Yes, the platform is multi-tenant and scalable. Large organizations with multiple locations or international teams can manage planning, communication and reporting centrally while maintaining full flexibility to meet local requirements.
Smart route planning and digital documentation help minimize CO₂ emissions and reduce paper usage. This not only saves valuable resources but also supports your organization’s commitment to sustainable service delivery.