Planning and digitalization for laboratories and diagnostics
Serviceware digitalizes your pre-analytical phase and increases efficiency, with years of expertise and successful implementations.
Online appointments
With Serviceware's online appointment module, patients can easily book their own appointments from the invitation email.
The system automatically links each booking to the correct time slot and order.
The management module ensures appointments are scheduled based on availability and demand, reducing wait times and optimizing resource use.
Digital collection registration via an app
The app provides employees with comprehensive support for their daily tasks, including:
- Calendar and appointments
- Work schedule
- Hours and km registrations
- Route planning
- Registration of visits
- Digital test registration
- Label printing
Outpatient scheduling/scheduling blood draw and functional tests
With the Appointment Scheduling module, your customers can easily schedule an appointment with your organization online, without the need for an account.
Thanks to smart algorithms, a suitable location, date and time is automatically suggested.
Customers receive immediate confirmation via SMS and e-mail.
Easily manage all your appointments, like consultation hours, in one central place with Serviceware Resources. This gives you and your team a clear overview and real-time updates on location availability.
Automatic route planning
Serviceware Route Planning automates route planning for home visits, visits to healthcare facilities and picking up materials from doctors.
Employees receive their schedules in real time on their phones, with automatic updates and changes via the app.
Checkup reminders and Monitoring
Easily monitor chronic patients and send timely checkup reminders by email or letter.
Quickly add patients to monitoring protocols and access a clear online overview of all patients within each protocol, with the flexibility to edit protocols directly online.
Staff planning
Serviceware simplifies employee scheduling by connecting with your HR systems and supporting Single Sign-On.
Employees can easily view their shifts, swap or offer them, and see colleagues’ schedules.
The platform automatically monitors hours, enforces staffing requirements, and ensures the right assignments.
Any scheduling conflicts are detected instantly and resolved directly through integrated scheduling boards.
Certifications
Up to 40% reduction in planning time
- Easily assign all open tasks at once with Advanced Route Optimization (MRO)
- Automatically schedule team members for shifts
- Streamline routine appointments using the delivery schedule module
Up to 20% cost savings on routes
- Reduced mileage and routes mean lower CO2 emissions and fuel usage, resulting in smoother, more reliable journeys.
Maintained production at 30% fewer clinic locations
- Accelerate blood tube processing: no lab sign-off required.
“We had to connect everything—from HR and order systems to mobile apps. Serviceware helped us keep planning smooth while the rest of the infrastructure evolved around it.”
Natascha Lindemulder-Assies
Project Manager IT at Unilabs
4:40
Request a free demo
Our experts are available to visit your organization and provide a personalized software demonstration.
