Agentic AI & automation: from manual processes to intelligent, automated services
AI agents not only intelligently automate tasks, but also entire business processes. AI agents make autonomous decisions based on context and data and optimize ad hoc processes - from simple requests to complex value creation. The AI-native Serviceware platform provides the basis for this: deep integration of large language models, powerful workflows and adaptive real-time monitoring.
The most important advantages at a glance
End-to-end automation: from routine tasks to complex service processes: AI takes over, controls and optimizes complete workflows across departments and systems.
More speed: AI agents can be integrated directly into existing workflows without system interruptions or manual intervention.
Flexibility through AI agents: AI agents act in a context-aware manner and react dynamically to new events or process changes.
Greater efficiency: Intelligent AI models learn from previous requests and thus continuously improve service quality.
Gradual introduction possible: AI agents can initially obtain feedback from service employees and then gradually gain more independence.
