Technology Business Management (TBM)

Unlock the full potential of your IT investments and drive unparalleled value with standardization in accordance with the Technology Business Management framework – the strategic foundation for transparent, optimized, and cost-effective IT spending.

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Benefits of Technology Business Management

TBM provides the foundation needed to manage IT spending in a standardized and transparent way, creating commitment to tangible and traceable value targets. By implementing TBM, organizations can:

Realize IT cost savings

Identify and eliminate waste, optimize resource allocation, and reduce overall IT expenditure without compromising on quality or creating technical debt.

Optimize the IT cost-value ratio

Ensure IT investments deliver maximum business value by aligning spending with strategic priorities and measuring the return on investment.

Break free of vendor lock-in

Gain control over IT spending and avoid inflated costs associated with vendor lock-in by promoting transparency and comparability.
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Technology Business Management Unlocks Value at Every Stage

Value generation can begin immediately. You don't need perfect data or structures to get started – our Value Engineering process allows you to start realizing ROI from day one with a focused, hypothesis-driven methodology. 

A dedicated TBM team, developed in parallel, ensures seamless integration of the TBM platform's benefits with your existing financial and performance processes — maximizing governance effectiveness.

With Serviceware TBM, organizations achieve, on average, a 5% reduction in annual IT spend (approximately €5.48 million per €100 million spent).

€3 mln

Cost avoidance by minimizing IT services demanded/consumed

€1.9 mln

Reduction in overall IT spending through unit cost benchmarking

€419k

Improved operational efficiency through workflow automation

€218k

Improved financial audit and compliance efficiencies​

Source: Forrester Total Economic Impact Study into Serviceware Financial

Our Approach: Value Engineering

Serviceware uses a proven Value Engineering process to help you quickly identify and realize cost-saving potentials. Our Value Engineers provide a comprehensive end-to-end support throughout this process, and can also assist you in implementing the applied analytics capabilities within your IT Financial Management (ITFM) tool landscape. This approach involves:

Hypothesis

Identifying potential areas for cost optimization based on your specific business context.

Data

Gathering the necessary data to validate or refute the hypotheses.

Analysis

Analyzing the data to quantify potential savings and identify concrete initiatives.

Identifying potentials

Refining the hypotheses based on the analysis and identifying specific actions to capture savings.

Execution

Implementing the identified initiatives and tracking their progress to ensure value realization.

Realize value

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Key Factors for Successful TBM Implementation

Implementing TBM effectively requires a strategic approach and attention to key success factors. Serviceware guides you through this journey.

Secure TBM Project Sponsorship

Gain buy-in from key stakeholders by demonstrating the value of TBM and aligning it with business objectives.

Build Your TBM Iteratively

Start with a focused scope and gradually expand your TBM capabilities as you achieve success and build momentum.

Embrace Serviceware Standards and Best Practices

Leverage our expertise to maximize the impact of your TBM implementation while reducing the delivery timeline. 

Take on system and data ownership early

Empower your team to take ownership of the TBM platform and data to ensure long-term success.

Ensure Broad TBM and Tool Adoption

Drive user engagement and adoption by building trust in the data and demonstrating the benefits of TBM.

Involve and Manage Business Partners

Create transparency and alignment with business partners regarding IT costs and investments.

Establish TBM/ITSM Consistency

Integrate TBM with IT Service Management (ITSM) to ensure a holistic view of IT costs and service delivery.

Webinars

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On demand

AI/ML in Strategic Planning & IT Financial Management

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From IT service TCO to ROI in an agile setting

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Why FinOps Matter for IT Leaders

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Not sure where to begin?

Serviceware's Value Foundation Project puts the Value Engineering process in operation. Our team will handle all the heavy lifting and provide you with tangible deliverables in just 2 to 3 months:

  • Defined cost model aligned with industry standards
  • Acquired and structured data (mapped to the cost model)
  • Established standard reports and analytics capabilities
  • Prototype implementation of the cost model
  • Identification of cost-saving potentials
  • Actionable roadmap forward to scale and realize cost savings.
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Serviceware and Strategic Service Consulting are your trusted partners

Strategic Service Consulting is Serviceware's consulting firm, based in Berlin, providing the ideal combination of top management consulting and operational implementation.

Our experts bring in decades of experience in implementing numerous large-scale cost and activity allocation projects. This extensive know-how, integrating the strengths of both classic strategy and IT consulting, enables the comprehensive mapping of the complete value chain of individual services. Our success is rooted in understanding our clients' unique concerns and requirements. We ensure that the solutions we propose are not only achievable for your business, but also audit-proof.

Our track record speaks volumes - we boast a roster of satisfied clients ranging from medium-sized businesses to renowned DAX-listed companies and global enterprises, all from various industries.

dr-christopher-boortz

Dr. Christopher Boortz
Partner
Strategic Service Consulting GmbH

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Dr. Daniel Stock
Partner
Strategic Service Consulting

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Stefan Warnecke
Manager
Strategic Service Consulting

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Fabian Mieloch
Head of Global PreSales
Serviceware SE

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