ITFM for the CIO
Cut Run Costs. Fund What's Next. Show What It Delivered.
Serviceware Financial puts IT spend on one governed model, from the general ledger to business value, so you and Finance work from the same numbers, free budget out of "run," and redirect it to the AI, cloud, and growth you can point to. The only ITFM vendor Forrester notes will tie its price to the savings it delivers. That gives you a business case with shared financial risk.
A Leader in The Forrester Wave™: IT Financial Management Software, Q2 2026
A Vendor That Shares Your Risk
Forrester notes that Serviceware is the only vendor in its evaluation offering to share implementation risk by tying its price to the cost savings the tool delivers.
One Model, Decision-Grade
Forrester notes: "Budgeting, forecasting, and actuals run on the same underlying model, supporting variance analysis and decision-grade scenarios."
Strength in Core ITFM Disciplines
Forrester states that Serviceware "excels at budgeting, reporting/dashboarding, allocation/chargeback/showback, and TCO optimization."
A Vendor That Shares Your Risk
Forrester notes that Serviceware is the only vendor in its evaluation offering to share implementation risk by tying its price to the cost savings the tool delivers.
One Model, Decision-Grade
Forrester notes: "Budgeting, forecasting, and actuals run on the same underlying model, supporting variance analysis and decision-grade scenarios." Forecast changes at any level trigger automatic upstream and downstream recalculations using allocation drivers, helping teams assess the financial impact of changing assumptions.
Strength in Core ITFM Disciplines
Forrester states that Serviceware "excels at budgeting, reporting/dashboarding, allocation/chargeback/showback, and TCO optimization." Its Digital Value Model allocates costs consistently from the general ledger through services to business consumers, with cost and price separated at each level.
Go to the Board With Finance, Not Against It
When costs trace to services and consumers, you and the CFO have a consistent financial basis for discussing priorities, trade-offs, and where to invest next.
Turn "Run" Savings Into Visible Innovation
See Run vs Change vs Grow clearly, benchmark your unit costs, and redirect the savings into AI, cloud, and growth initiatives. Then show the board what that reinvestment delivered.
Get Ahead of AI and Cloud Spend
Serviceware Shares the Risk
Serviceware offers an outcome-based pricing option that ties its price to cost savings delivered, sharing implementation risk with the customer.
One Governed Model From GL to Business Value
Serviceware connects costs from the general ledger through IT services to the business units that consume them, with actuals, budgets, and forecasts running on the same underlying model. That gives IT and Finance a traceable financial basis for planning, allocation, and reporting, rather than another reporting layer sitting above disconnected models.
Built for Enterprise Complexity
Serviceware supports the financial structures large organizations have to manage, including multiple entities and currencies, complex service portfolios, chargeback, and transfer pricing. The model can reflect that complexity while maintaining consistent allocation and pricing logic across the organization.
Connects to the Stack You Already Run
Bring financial and operational data from systems including SAP, Oracle, and ServiceNow into the ITFM model, with Power BI available for executive reporting. This keeps the model connected to the source systems your teams already use rather than relying on separate spreadsheet-based processes.
“With Serviceware Financial, our product managers can automatically calculate the TCO of their services and establish cost transparency in comparison with the actual data.”
Andreas Hammer
Manager Controlling Processes & Charging at BASF Digital Solutions GmbH
“We started the project well prepared with TBM and immediately felt confident working with the Serviceware consultants. From the kick-off, we could clearly see the direction of our ITFM journey, and Serviceware provided a standard that was both practical and easy to adopt.”
Lisa Addimilio
IS Manager Planning & Controlling at Aptar Group
Resources for CIOs Under Pressure to Prove IT Value
Managing the economics of AI
AI spending is growing fast, but understanding where those costs come from and what they produce is difficult.
Dr. Alexander Becker, COO of Serviceware, and industry analyst Eveline Oehrlich discuss how CIOs can connect AI consumption, costs, and business outcomes, and improve financial governance.
Stop Reporting IT Spend. Start Turning It Into Growth.
Get one governed view of what IT costs, what it delivers, and where to invest next — and walk into your next board meeting with Finance beside you, not across the table.
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