“Serviceware Financial is the only solution that enables me to map out multi-dimensional service value-creation chains. That’s exactly the transparency needed to allocate service costs and the cost drivers involved.”
Jens-Uwe Siems
Head of IT Service Management, ZF Group
The mixed service provider for software applications and IT infrastructure solutions uses Serviceware Financial to ensure proper calculation of services, target/actual comparisons throughout the year, and scenario analyses and business cases for strategic investment decisions.
Viseca Card Services SA is one of the largest Swiss issuers of credit and prepaid cards. Over the years, their reporting became more sophisticated, while growth and acquisitions lead to a massive increase in data volume. A new tool was needed. After evaluating different solutions, the decision was clear: Serviceware Performance and Serviceware Performance AL would be the tool of choice for their future financial reporting and planning.
With over 60 companies, the EOS Group is one of the leading providers of claims management in Europe. Within the group, EOS Technology Solutions provides companies with a wide range of IT services and therefore has to ensure that processes run smoothly. With Serviceware, the company operates its IT controlling on a central platform, thus ensuring highly professional and powerful IT financial management.
Ratiodata has created a uniform service management platform for customer service and its extensive IT processes with Serviceware.
World market leader in ETFE systems Vector Foiltec relies on Serviceware Performance for its project management and controlling.
Whether as an information provider through reporting services or as a tool for data analysis. For the telecommunications giant Telefónica, Serviceware Performance AL is indispensable in several areas, also due to the bandwidth of the data provided. Factbased decisions can be made.
The service-based IT model of ZF shows transparently where the services are consumed, supports comparisons, and hence helps to reveal savings potentials.
As a customer service agent at Deutsche Post DHL – one of the largest logistics providers worldwide – you want all the pieces of information available to you exactly when and where you need them. The Serviceware Knowledge Base which is also accessible via browser plugin does exactly that for more than 3,500 agents!
Together with Serviceware the ALH Group takes another innovative step by integrating a digital self service chatbot into their customer communication/service system to therefore make communication faster and easier.
DFH Haus GmbH offers its customers an "all-round carefree package" for building their own home. DFH ensures smooth service processes via a Serviceware solution for Customer Service Management (CSM).
With Serviceware Processes, DFS now has a standardized, consolidated system for all corporate divisions in the field of air traffic control which meets all security requirements and makes communication significantly easier.
The insurance group BGV Badische Versicherungen (BGV) offers insurance cover for private, corporate and municipal customers all over Germany. The necessary knowledge for a quick and reliable dealing with all customer requests is made available by BGV to its employees through Serviceware Knowledge.
Palfinger manages all IT services with the Serviceware Financial solution and has reduced the worktime for settlements from 1-2 days to just 2 hours per month.
Finvis opted for Serviceware Financial to align internal services and processes. The results have seen the company save costs and match customer requirements.
LBS West implemented a central system with Serviceware Processes that controls and streamlines the entire interaction between operational departments.
With a focus on simple communication channels and fast response times, bob Finance AG was able to meet customer demands for intuitive and personal communication.
Swiss health insurer CSS understood very early that customer requirements have changed. In developing value-added offerings, the focus was placed on expanding digital channels and ensuring an omnichannel infrastructure in collaboration.
Like all companies in Germany, Hapag-Lloyd AG is required by law to ensure data protection and the security of its IT systems. For this reason, the implementation of a CMDB in which all relevant configuration information (CIs) regarding the systems is consolidated and the relationships between the systems are mapped was mandatory.
Serviceware Performance is used as a group-wide solution for reporting of actuals, forecasts, and budgeting. It provides flexible access from remote locations and provides inidividual and precise overviews.
Knowledge is a key part of customer service at Commerzbank given the team has access to the right information when they need it. Serviceware Knowledge is being used to bring many benefits and efficiencies.