Cooperation between LBS and Serviceware
The IT team of LBS was able to fulfill all requirements with the flexible and powerful ITSM solution from Serviceware. Processes and structures have been kept as simple as possible and if required, the software can be designed according to customized concepts. A one-to-one depiction of budget planning and order processes of LBS West is also possible.
The service team of LBS now processes queries from all users more efficiently than before, provides automatic feedback and has reliable asset management at its disposal. For this project, the solution was expanded with the required functions for order processing of hardware and software, maintenance fees and services. Inventory creation for assets and budget management including required budget prognoses were also implemented. All assets from budget planning to de-inventorization can now be depicted with Serviceware. The flexible and personal interface lets every employee design their own interface as needed.