It's never been more relevant than it is today: The strategic importance of human resource management continues to grow in times of a shortage of skilled workers. But resources are also scarce in HR departments. Serviceware's HR Service Management (HRSM) solution keeps your team focused on core tasks and increases the satisfaction of your valuable professionals.
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Systematic employee listening is becoming increasingly important in HR strategy. Regularly collecting feedback from employees in digital formats is a core component of Employee Listening.
With Serviceware Survey, you can easily manage surveys as part of your employee listening initiative.
HOW YOU BENEFIT
Keep your workforce excited by handling all requests to the HR team in a timely and reliable manner.
Scale the performance of your HR department with AI-powered tools.
Put the HR team's focus on their key projects by automating routine tasks and offering self-services.
Manage service requests of all types transparently and easily tracked throughout the organization.
Provide all staff information and services in one place - accessible 24/7.
Respond to requests completely automated - quickly and precise via AI-driven chatbot.
Reduce throughput time and effort for standard processes with best-practice workflows.
With smart HR knowledge management, you can resolve many requests on your own.
Use surveys to continuously track employee satisfaction and identify trends.
Use advanced service level management to track the progress of service tasks and meet expectations.
Offer HR services via a comprehensive catalog on the self-service portal.
Measure and improve HRSM based on solid data.
The Serviceware platform offers you a broad set of tools for digital service management. Including best-practice solutions for the HR team. You decide which elements you use and when, according to your needs.
Manage employee needs across departmental boundaries. Regardless of whether colleagues have requests for the HR team, IT or accounting - the Serviceware platform allows you to handle all inquiries company-wide in one central place.
Save time and reduce costs through integrated systems - simply connect SAP, Oracle, Personio, Workday and Co. via interfaces.
Intuitive user interfaces ensure a high level of acceptance and satisfaction among employees and the HR team.
Certified HR Service Management software for your human resource department. Serviceware is the first "Serview-certified tool beyond IT". As the first provider in the area of HR service software, Serview distinguishes Serviceware with the certificate "Serview-Certified Tool"