ENTERPRISE SERVICE MANAGEMENT SOFTWARE

Streamline your global IT Service operations

ITSM and ITFM software solutions to automate the delivery of your IT services and provide insights into the financial performance of these services and their impact on your business.

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>>>News<<<

Serviceware makes AI the heart of its enterprise service management platform

At this year's Serviceware Forum in Wiesbaden, more than 270 participants enjoyed an exclusive preview of the newly developed, AI-native engine of the Serviceware platform. The new "AI Process Engine" brings customers easy-to-use functions for fast, AI-based hyper-automation of services. With the new generation of the platform, Serviceware enables companies to prepare their service processes for the AI ​​era.

Business software solutions

Explore the AI-native Serviceware Platform

Serviceware stands for a unique solution portfolio of software and consulting for digitalizing, automating and simplifying service processes for IT Service, Customer Service and Shared Service Centers.


Service tickets processed by Serviceware AI:

13000

Customer queries automatically answered by Serviceware AI:

10000000


ITFM and Technology Business Management

Save on your business IT costs with our software for CIOs and CFOs.

IT and Enterprise Service Management

IT organizations and Shared Service Centers digitalize their entire service process portfolio with our Enterprise Service Management Platform.

Corporate Performance Management

Financial planning and analysis software for CFOs and controllers.

Knowledge Management

AI-driven software to build and maintain a centralized knowledge base, whether for your employees, your customers or both.

Field Service Management

Field service, shift scheduling and logistics planning software and apps for healthcare providers and more.

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Who we are

About us

Headquartered in Germany, we have been innovating and adding value to businesses for over 25 years with our award winning software solutions. We offer strategic consulting to help define your service strategy, implementation of our enterprise service platform as well as safe and reliable IT infrastructure solutions and managed services. 

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Our customers

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Leading organizations choose Serviceware solutions.

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