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How do you guarantee excellent customer service from the home office through effective knowledge management?
Excellent Enterprise Service Management
Serviceware stands for a unique portfolio of solutions for digitizing and automating service processes, no matter what challenges you face in IT, HR, or Customer Shared Services. This is what our customers say:
‘With the cost data from the Serviceware Platform we could reduce the gap between plan and actual to only 3% deviation, thereby enabling us to deliver reliable results to the CFO.’
Head of Project and Portfolio Management
South East Asia, Global Automotive OEM
‘Based on Serviceware Financial we have established a totally new collaboration between Shared Services and our customers. They understand what they pay for and appreciate the value we deliver.’
Head of Service Management
Global Automotive supplier
‘Serviceware Processes helps us target the sweet spots of our Robotic Process Automation (RPA) with the biggest saving potentials.’
Head of Shared Services
Eastern Europe, European Logistics Company
‘Serviceware Financial enables us to fulfill the rigid requirements of the tax authorities, when it comes to inter-company charging.’
Head of IT Operations
India Global Financial Services Company
Serviceware Platform Applied
FINVIS Business Services creates transparency for costs and services for their group-wide finance & accounting shared services
Serviceware makes it possible for FINVIS to align their services more profitably and closer to customer requirements.
PALFINGER reduces work time for IT cost settlement with Serviceware Financial
The manufacturer now manages all of their IT services with Serviceware’s financial management solution. Palfinger has reduces worktime for settlements from 1-2 days to just 2 hours per month and has achieved full transparency of IT controlling.
Serviceware ESM Platform
In a digital economy where everything is a service, individuals expect technology to work for them and not the other way around. Five solutions, seamlessly integrated into a unified service platform or running independently from each other. However it suits your business needs best.
Automate Shared Service management with Serviceware Processes
Gain transparency and control on Shared Service financials with Serviceware Financial
Plan, monitor and analyze financial performance with Serviceware Performance
Optimize field service efficiency for mobile teams with Serviceware Resources
Improve corporate knowledge management with Serviceware Knowledge
Serviceware Comprehensive Solutions for Enterprise Shared Services
Looking for a dynamic framework to streamline your Global Shared Services operations? Serviceware. That’s How.
IT Financial Management (ITFM)
Transparency, cost control and efficiency for your Shared Services
IT Service Management (ITSM)
Design, deliver, and constantly improve your IT services, processes, and operations
Shared Service Center HR
Provide a new level of efficiency in HR processes and improve employee experience
A selection of our trusted partners and customers
Serviceware SE is trusted by customers all over the world.
See what our clients are saying about us.
Questions? We would love to get in contact.
Enterprise Service Management is a complex topic, we can make it easy for you. Let´s start a conversation to discuss your questions, thoughts and business challenges.
