Excellent Enterprise Service Management

Streamline your global IT Service operations

In a digital economy where everything is a service, individuals expect technology to work for them and not the other way around. Five software solutions, seamlessly integrated into a unified service platform or running independently from each other. However it suits your business needs best.

Who we are

About us

Headquartered in Germany, we have been innovating and adding value to businesses for over 25 years with our award winning software solutions. We offer strategic consulting to help define your service strategy, implementation of our enterprise service platform as well as safe and reliable IT infrastructure solutions and managed services. 

Read our story

Our vision

Serviceware enables people to achieve their ambitions in the service economy - revolutionized by AI

Find out how we reshape Customer Service and Financial Planning with AI

Explore our software solutions

The AI-powered Serviceware Platform

Save time and money with our software solutions for digitalizing, automating and simplifying service processes, no matter what challenges you face in IT, HR or Customer Shared Services.

Service tickets processed by Serviceware AI:


Customer queries automatically answered by Serviceware AI:


Technology Business Management

Streamline and save on your business IT costs with our software for CIOs and CFOs.

IT and Enterprise Service Management

IT organizations and Shared Service Centers digitalize their entire service process portfolio with our AI-powered Enterprise Service Management Platform.

Corporate Performance Management

Financial planning and analysis software for CFOs and controllers.

Knowledge Management

AI-driven software to build and maintain a centralized knowledge base, whether for your employees or your customers.

Field Service Management

Field service, shift scheduling and logistics planning software and apps for healthcare providers and more.

Get started

Free trials and product tours

Start a trial or book a customized demo with our expert consultants to see what our solutions can do for you.

Our customers

You're in good company

Leading organizations choose Serviceware solutions.

Commerz Direktservice
AG Insurance Logo.
Ritter Sport Logo.