Excellent Enterprise Service Management

Serviceware stands for a unique portfolio of solutions for digitizing and automating service processes, no matter what challenges you face in IT, HR, or Customer Shared Services. This is what our customers say:


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‘With the cost data from the Serviceware Platform we could reduce the gap between plan and actual to only 3% deviation, thereby enabling us to deliver reliable results to the CFO.’

Head of Project and Portfolio Management
South East Asia, Global Automotive OEM

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‘Based on Serviceware Financial we have established a totally new collaboration between Shared Services and our customers. They understand what they pay for and appreciate the value we deliver.’

Head of Service Management
Global Automotive supplier

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Serviceware Processes helps us target the sweet spots of our Robotic Process Automation (RPA) with the biggest saving potentials.’

Head of Shared Services
Eastern Europe, European Logistics Company

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Serviceware Financial enables us to fulfill the rigid requirements of the tax authorities, when it comes to inter-company charging.’

Head of IT Operations
India Global Financial Services Company

Serviceware Platform Applied

Serviceware ESM Platform

In a digital economy where everything is a service, individuals expect technology to work for them and not the other way around. Five solutions, seamlessly integrated into a unified service platform or running independently from each other. However it suits your business needs best.

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Automate Shared Service management with Serviceware Processes

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Gain transparency and control on Shared Service financials with Serviceware Financial

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Plan, monitor and analyze financial performance with Serviceware Performance

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Optimize field service efficiency for mobile teams with Serviceware Resources

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Improve corporate knowledge management with Serviceware Knowledge

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Serviceware Comprehensive Solutions for Enterprise Shared Services

Looking for a dynamic framework to streamline your Global Shared Services operations? Serviceware. That’s How.

IT Financial Management (ITFM)

Transparency, cost control and efficiency for your Shared Services

IT Service Management (ITSM)

Design, deliver, and constantly improve your IT services, processes, and operations

Shared Service Center HR

Provide a new level of efficiency in HR processes and improve employee experience

A selection of our trusted partners and customers

Serviceware SE is trusted by customers all over the world. 
See what our clients are saying about us.

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Questions? We would love to get in contact.

Enterprise Service Management is a complex topic, we can make it easy for you. Let´s start a conversation to discuss your questions, thoughts and business challenges.

20 years at the market, 480+ employees, 14 locations, 900+ customers, 67 million euros revenue