CSM software solutions

A better service experience

Optimize your customer service management with CSM software - for the best possible customer experience, AI-powered workflows, and automation of many processes.

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Customer Service Management

Our solution

Customer Service Management

The current digitization push is increasing the demands on customer service. At the same time, it is more important than ever to work cost-consciously in service management. In this situation, how do you achieve the service excellence that today's customers expect? It's simple: Make your customer support fast, easy and personal with customer service software. This will improve the customer experience and strengthen the loyalty of your customers. Plus, you'll increase the productivity of your support center.

Customer Service Management

Your benefits with Serviceware

Serviceware offers a modular platform to make customer service processes simple and flexible and to improve the customer experience. You only use the modules you need for your customer service.

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Simplify every interaction for customer and client

With a service portal, multichannel services, and knowledge management tools you deliver service at all times and improve resolution times.

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Count on customer service automation

Make customer service faster and more efficient with intuitive, workflow-based case management

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Create a centralized customer service platform

Consolidate all customer service tasks on one centralized service management platform to offer a consistent service experience.

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Customer testimonial

"With Serviceware, we implemented an organization-wide platform for all customers queries. The system facilitates fast, informative responses, consistent documentation, and efficient routing of tickets for the entire enterprise."

Alexander Weber
Project Head Customer Service, DFH

Read more in the case study!

The functions

Modern customer service software for your success

These Serviceware Platform modules help you improve the quality and speed of your services - individually or as a comprehensive platform solution.

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AI-powered self-service

Offer customers successful self-service with the Serviceware Solution Bot - immediately accessible even with high inquiry volumes. With modern chat interfaces and AI-supported self-service options, inquirers receive information quickly and easily and resolve many service requests on their own.

Find out more about the Solution Bot


Knowledge management

Provide the knowledge needed in Customer Service via Serviceware Knowledge. This gives the service team all the information they need to provide outstanding customer service. Via the service portal or other interfaces, you can also provide your customers with target group-specific, verified know-how.

Test Serviceware Knowledge for free!


Customer service automation

Standardized processes for case management are the core of digital Customer Service Management. Serviceware offers a tried and tested ticketing system that enables you to manage every customer query reliably and efficiently following your individual requirements. The Customer Service Management software automatically deploys necessary workflows and forwards tasks to the responsible support center.

Find out more about process control


Service app for customer service

Sometimes, customer service can only work properly with a personal visit on site. Especially in a B2B context for the operation of complex devices and large machinery, technicians and other service providers need to be able to resolve issues in person. With a service app for optimal resource planning you can organize on-site appointments and involve your mobile agents into all digital service processes, thereby giving them access to all necessary information at all times.

Find out more about the Service App



Service monitoring and survey

Process customer feedback by deploying in-depth evaluation and surveying tools. Use the evaluation data to guarantee you keep all service promises and contribute to your organizations value generation. Targeted Customer Service Management allows you to collect and organize valuable customer feedback.

Find out more about Survey


Multichannel communication

Ensure uncomplicated communication, regardless of whether inquiries are received by phone, e-mail, chat, or via your website - e.g., via Serviceware Portal. In the Customer Service System, you can manage all requests as well as customer data such as contact, product or warranty information. This allows fast and efficient processes for customers and service agents.


Commerz Direktservice
Logo: LBS – Bausparkasse der Sparkassen.
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Logo: DFS Deutsche Flugsicherung.
Logo: BIG.
Logo: SITA Airport IT Gmbh.
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Our customers

Leading organizations control their service management with Serviceware solutions

Numerous renowned companies from different industries successfully use Serviceware for their Enterprise Service Management.

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How does this relate to your business case?

Get in touch and we will answer all of your questions!

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Case Studies

BGV Badische Versicherungen Logo

“Knowledge management always has time” - Serviceware Knowledge at BGV

The insurance group BGV Badische Versicherungen (BGV) offers insurance cover for private, corporate and munici¬pal customers all over Germany. This also includes a comprehensive customer service around the BGV insurance policies. The necessary knowledge for a quick and reliable dealing with all customer requests is made available by BGV to its employees through Serviceware Knowledge.

Case Studies