The core of the portfolio is the Serviceware Platform which includes the software solutions Serviceware Financial, Serviceware Processes, Serviceware Resources, Serviceware Knowledge and Serviceware Performance. All solutions can be integrated, but can also be used independently of each other.
Serviceware is your partner for strategic excellence. We are here to develop visionary concepts with a practical edge, ensuring what we propose is achievable for your business. From strategy formulation to analyzing business processes, we design the ideal service model tailored to your company, leveraging the best of both classic strategy and IT consulting.
What sets us apart is our seamless integration of seasoned top management consultants and implementation-savvy IT experts right from the project's inception. This collaborative approach guarantees holistic and actionable solutions, addressing strategic, functional, and IT requirements in equal measure. With a sharp focus on your business processes, we deliver consulting services without interruptions, ensuring a benefit-optimized outcome for you.
Our track record speaks volumes - we boast a roster of satisfied clients, including medium-sized businesses and renowned DAX-listed companies from various industries. Our success is rooted in understanding our clients' unique concerns and requirements, fortified by the expertise of strong partners and the strategic prowess of our consultants demonstrated across numerous large-scale projects.
We are one of a few German software companies to go public as an owner-managed family business. This has enabled the company to obtain the financial means to expand its market leadership throughout Europe. Since April 2018, the Serviceware SE share is listed in the Prime Standard of the Frankfurt Stock Exchange (as SJJ). The two founders, Dirk Martin (CEO) and Harald Popp (CFO), continue to hold more than 60% of the shares after the IPO.
Dirk Martin is Chief Executive Officer (CEO) and founder of Serviceware SE.
He studied industrial engineering at the Technical University of Darmstadt. After graduating, he and his business partner Harald Popp founded PM Computer Services GmbH & Co. KG, today's Serviceware SE.
He is also a lecturer for sales at the University of Innsbruck and the University of Darmstadt as well as a board member of the association DIE FAMILIENUNTERNEHMER.
Harald Popp acts as CFO and Deputy Chairman of Serviceware SE and Chairman of the Supervisory Boards of Catenic AG and cubus AG.
After having completed his bank apprenticeship at Deutsche Bank AG, Mannheim,Harald Popp studied industrial engineering at the University of Karlsruhe, where he graduated in 1999.
In 1998, he co-founded PM Computer Services Verwaltungs GmbH, Bad Camberg, Germany, and PM Computer Services GmbH & Co. KG, Bad Camberg, Germany, where he served as a Managing Director until 2018. In 2003, Harald Popp co-founded helpLine CLM AG, Baar, Switzerland.
Dr. Alexander Becker joined the company in 2012 as Head of Corporate Strategy. He was appointed managing director in 2016 with responsibility for Professional Services and has been Chief Operating Officer (COO) of Serviceware SE since 2018. In his role as COO, he is responsible for all consulting projects and advises Serviceware customers on their journey to digitalize service processes.
He studied industrial engineering at the Karlsruhe Institute of Technology (KIT) and received his doctorate in 2011 from the Technical University of Darmstadt for his dissertation on the architecture of IT systems. Alexander Becker started his professional career at SAP and then joined McKinsey & Company in Frankfurt where he became an engagement manager in the Business Technology Office – now McKinsey Digital.
Companies no longer need technology to change the world - they need technology because the world has changed. Your competitiveness depends on your ability to improve your services. Efficiency and effectiveness in service determine your profit. Success and customer satisfaction depend on how you do business.
At Serviceware, we recognize that it is no longer enough to digitalize business processes. People today communicate, consume and produce in real time and expect services to meet their needs immediately. But business processes are slow, complex and sequential, which is why they no longer meet the service requirements of customers.
Serviceware enables you to meet the needs of internal and external customers in real time. Therefore, whenever an ambitious company wonders how it can use a software solution for service to achieve its business goals, the answer is always the same:
Serviceware. That's how.