How do leading companies around the world design services for the digital world?

Serviceware. That’s how.


"People today expect services that meet their needs quickly and accurately. How companies respond to these demands will determine their success. At Serviceware, we offer services that inspire customers and employees. At the same time, you control all associated processes consistently according to your business plans."

Dirk K. Martin (Chief Executive Officer) and Harald Popp (Chief Financial Officer) – Founders

About Serviceware

Serviceware offers strategies and software solutions that help companies compete digitally with best-in-class Enterprise Service Management (ESM) - by improving service quality and efficiently managing service costs.

The core of the portfolio is the Serviceware platform which includes the software solutions Serviceware Processes, Serviceware Financial, Serviceware Resources, Serviceware Knowledge and Serviceware Performance. All solutions can be integrated, but can also be used independently of each other.

Our experienced and skilled team is available throughout your transition process from delivering strategic consulting over defining your service strategy all the way to implementation with the Serviceware platform. In addition, we offer the infrastructure solutions and managed services necessary for operation – securely and reliably.

20 years, 480 employees, 14 locations, 900 customers, 66 million revenue

The story so far… from family business to stock market…

Serviceware is one of a few German software companies to go public as an owner-managed family business. This has enabled the company to obtain the financial means to expand its market leadership throughout Europe.

The company is expanding its portfolio through acquisitions to offer customers an even more attractive software platform providing the best possible solutions. Most recently, we saw the additions of cubus AG in 2019 – now Serviceware Performance – and SABIO in 2018 – now Serviceware Knowledge.

Since April 2018, the Serviceware SE share is listed in the Prime Standard of the Frankfurt Stock Exchange (as SJJ). The two founders, Dirk Martin (CEO) and Harald Popp (CFO), continue to hold more than 60% of the shares after the IPO. Dr. Alexander Becker (COO) completes the Management Board.

Our Brand Promise

Companies no longer need technology to change the world - they need technology because the world has changed. Your competitiveness depends on your ability to improve your services. Efficiency and effectiveness in service determine your profit. Success and customer satisfaction depend on how you do business.

At Serviceware, we have recognized that it is no longer enough to digitize business processes. People today communicate, consume and produce in real time and expect services to meet their needs immediately. But business processes are slow, complex and sequential, which is why they no longer meet the service requirements of customers.
Serviceware enables you to meet the needs of internal and external customers in real time. Therefore, whenever an ambitious company asks itself how it can use a software solution for service to achieve its business goals, the answer is always the same:

Serviceware, that´s how.

Serviceware Signet

Serviceware's comprehensive solutions for Enterprise Shared Services

Looking for a dynamic framework to streamline your Global Shared Services operations? Serviceware. That’s How.

Money, bill, coins.
IT Financial Management (ITFM)

Transparency, cost control and efficiency for your Shared Services

Person behind desktop screen.
IT Service Management (ITSM)

Design, deliver, and constantly improve your IT services, processes, and operations

Business people icon.
Shared Service Center HR

Provide a new level of efficiency in HR processes and improve employee experience

The Serviceware Enterprise Service Management Platform

Learn more about the Serviceware Enterprise Service Management Platform: