Resources

Browse our webinars, whitepapers, guides and more

Webinar

AI in IT Finance

Experience and learn how to leverage AI for more accurate and efficient financial planning.

Webinar

AI-Driven Transformation - How to Get Traction?

Explore challenges and recipes for success for companies on the path to AI-driven transformation.

Case Study

Concept, consulting, implementation: Finding the right CMDB solution with SSC

Hapag-Lloyd AG is one of the world's leading liner shipping companies with approximately 14,000 employees at locations in 137 countries. It…

Case Study

CSS Insurance - personal and digital customer consulting

Swiss health insurer CSS understood early on that customer requirements have changed. In developing value-added offerings, the focus was…

Blog

Using a CMDB to succeed: Here's what companies should keep in mind

A Configuration Management Database provides you with a 360-degree view of all components of your IT infrastructure. What are the key…

Blog

IT Change Management ITIL

IT Change Management according to ITIL

Roles and responsibilities in the ITSM change management process, goals, the 7 Rs, and differences between ITIL v3 and v4 – to keep you on…

Case Study

Fertighaus Bau

DFH Case Study

DFH ensures smooth service processes via a Serviceware solution for Customer Service Management (CSM)

Blog

The difference between B2C and B2B customer service management

The difference between B2C and B2B customer service management

What approach should you take for B2B and/or B2C and what does it means for your customer service management?

Blog

How does the customer journey impact customer loyalty?

How does the customer journey impact customer loyalty?

Especially in the digital age – where everything is a service – it is important to know what to look out for, if you want the customer…

Blog

3 Aspects of ITFM: IT Service Catalog, Automated TCO, and Consumption

Why you need an IT Service Catalog

It is essential to clearly define the role of IT in terms of easily understandable services. These services should be structured and…

Case Study

Airport with parking airplaines.

Serviceware Processes at Deutsche Flugsicherung GmbH

Serviceware Processes helps them to handle the necessary documentation processes efficiently.

Case Study

Calculator and money on desk.

LBS West implemented a central service system with Serviceware

The LBS service team now processes queries from all users more efficiently than before, provides automatic feedback and has reliable asset…