Benefit from the advantages of a chatbot on your website or in your internal service offering. A high volume of queries can be resolved quickly and efficiently via conversational AI and thus relieve your customer service team.
Automated AI-guided dialogs handle a higher number of requests with no extra effort.
Help your customers handle their requests at their convenience.
Teaching your chatbot what it needs to know is easy and you can keep it up to date with minimal effort. Your ROI is quickly achieved.
Define the history of standard requests simply by dragging and dropping in the BPMN-based designer.
Let AI automatically analyze incoming chats, identify relevant data (e.g., customer number), and route them to the right process.
Hand off chat histories to service agents based on rules to further address complex, new, or infrequent concerns.
Answer questions in the chat automatically with solutions from your knowledge database.
Use clear, graphical analyses to identify which topics are frequently requested and where dialogs break off, and continuously improve your flows.
For a consistent user experience, the entire chat can be customized to match the corporate identity. From the size of the chat box to the color scheme and fonts.
Do you operate internationally? No problem. The AI chatbot will answer queries in multiple languages if you provide the necessary information.
The Chatbot is based on a data-secure, fully transparent and documented cloud infrastructure.
The Serviceware Chatbot delivers what's important, fast: solutions for the concerns of your customers.
With coordinated interfaces and integration options, we guarantee a seamless connection to your systems. Our products adapt individually to your use case.
Intuitive user interfaces ensure high acceptance and satisfaction among customers and employees.
Especially in the digital age – where everything is a service – it is important to know what to look out for, if you want the customer journey to meet the demands of your clients and prospects.
Explore the untapped potential that lies within modern messaging apps, offering exciting possibilities for customer service enhancement.
Learn how knowledge management paired with AI algorithms can boost modern customer service.
Customer service at Commerzbank uses Serviceware Knowledge to bring up the right information exactly when customer consultants need it.