YOUR BENEFITS
Automated AI guided dialogs handle a higher number of requests with no extra effort.
Help your customers handle their requests at their convenience via the Solution Bot. Better accessibility boosts customer satisfaction.
Teaching your chatbot what it needs to know is easy and you can keep it up to date with minimal effort. Your ROI is quickly achieved.
Your solution
The Serviceware Solution Bot delivers what's important, fast: solutions for the concerns of your customers.
With coordinated interfaces and integration options, we guarantee a seamless connection to your systems. Our products adapt individually to your use case.
Intuitive user interfaces ensure high acceptance and satisfaction among customers and employees.
What's inside
Define the history of standard requests simply by dragging and dropping in the BPMN-based designer.
Let AI automatically analyze incoming chats, identify relevant data (e.g., customer number), and route them to the right process.
Hand off chat histories to service agents based on rules to further address complex, new, or infrequent concerns.
Answer questions in the chat automatically with solutions from your knowledge database.
Use clear, graphical analyses to identify which topics are frequently requested and where dialogs break off, and continuously improve your flows.
For a consistent user experience, the entire chat can be customized to match the corporate identity. From the size of the chat box to the color scheme and fonts.
Do you operate internationally? No problem. The AI chatbot will answer queries in multiple languages if you provide the necessary information.
The Solution Bot is based on a data-secure, fully transparent and documented cloud infrastructure.
Online Demo
See how our chatbot and customer self service can work for you.
Blog
Especially in the digital age – where everything is a service – it is important to know what to look out for, if you want the customer journey to meet the demands of your clients and prospects.
Blog
Explore the untapped potential that lies within modern messaging apps, offering exciting possibilities for customer service enhancement.
Blog
Learn how knowledge management paired with AI algorithms can boost modern customer service.
Case Study
Customer service at Commerzbank brings up the exact right information on the screen when the customer consultants need it. How? With Serviceware Knowledge.
