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Serviceware makes AI the heart of its enterprise service management platform

  • At its customer congress, Serviceware presents a newly developed, AI-native engine of the Serviceware platform.
  • The new “AI Process Engine”…

Serviceware enters into a partnership with Maryville Consulting

Serviceware further expands its good international market position by entering the US and Canadian markets


Serviceware SE celebrates 5th anniversary of the AI Competence Center in Darmstadt

With the AI Competence Centre, Serviceware is also part of "KompAKI", a Competence Centre for Work and Artificial Intelligence (AI) funded by the…

Serviceware is the #1 ITFM and TBM provider for large companies and medium-sized businesses in Germany, Austria and Switzerland 2024

Analyst "Research In Action" awards Serviceware first place in the "Vendor Selection Matrix™

Serviceware introduces the Digital Value Model for Technology Business Management at the Gartner® IT Symposium/Xpo™ 2023, Barcelona, Spain

  • IT budget savings of up to 10% are possible, in times when CIOs are expected to constantly do more with less.
  • The flexible data and cost model,…

Serviceware sends an open letter to the management of Apptio, an IBM Company, asking them to open the TBM Council to other vendors

Serviceware has launched an initiative to ask Apptio, now an IBM Company, to open up its direct influence on the Technology Business Management…

Serviceware SE pushes the use of Artificial Intelligence and integrates OpenAI (ChatGPT) into platform

Serviceware combines human service agents as a point of contact for more complex customer requests with Artificial Intelligence.

Serviceware Platform Release: More confidentiality and transparency for service organizations

  • Serviceware delivers integrated service portfolio management for its established IT and Enterprise Service Management software, Serviceware…

Take part in The BARC's Planning Survey 23 - Your voice makes the difference!

It is time again! We would like to invite our Serviceware Performance customers to participate in The Planning Survey 23, the world's largest annual…

Serviceware to help customers reduce cloud costs with VMware

In a turbulent landscape, Serviceware’s IT Financial Management (ITFM) solutions connect to VMware Aria Cost powered by CloudHealth to analyze cloud…

Serviceware launches Cloud Cost Management with Serviceware Financial 6.3 at the Gartner IT Symposium/Xpo™ in Barcelona

• Cloud costs analyzed and cloud operations right-sized simultaneously

• Integration with VMware Aria CostTM powered by CloudHealth®, supporting all…

Does Predictive Planning & Forecasting really take your company to the next level?

Read the latest BARC study to learn if AI/ML offer the benefits that companies expect

The current BARC study examined the nature and current extent…

Serviceware Performance 9.3 Release: More features for Performance AI available

Get the newest version of Serviceware Performance now!

We are happy to inform our partners and customers that we have released Serviceware…

Online Launch Event: BARC presents results of the study “Predictive Planning & Forecasting on the Rise – Hype or Reality?”

Join the BARC Online Event! Be one of the first and get an insight into the study results!

The objective analyst firm BARC conducted the global…

Introducing Serviceware Financial 6.2 and an enhanced standard cost model for a successful start into Technology Business Management (TBM)

  • Financial Information now directly linked to Service portfolio opening new insights
  • New approval and job monitoring options enhance productivity…

Serviceware Performance repeatedly achieves top results in BARC's Planning Survey 22!

Many thanks to all customers for the great review! This spurs us on to give our best and being your trusted advisor in Corporate Performance…

Software Release - Serviceware Performance 9.2: the new release delivers an AI-based efficiency boost to your planning process

  • AI/ML methods relieve controllers of time-consuming manual routine tasks
  • Users can set up and train new models with their own data
  • Performance AI…

Serviceware SE awarded “Global Momentum Partner of the Year 2021” Award at Nutanix .NEXT Digital Experience Conference

  • Serviceware awarded for accelerating data center modernization, workload enhancement and cloud adoption, backed by excellent consulting and service