Serviceware news and announcements

Serviceware SE pushes the use of Artificial Intelligence and integrates OpenAI (ChatGPT) into platform

Serviceware combines human service agents as a point of contact for more complex customer requests with Artificial Intelligence.

Serviceware Platform Release: More confidentiality and transparency for service organizations

• Serviceware delivers integrated service portfolio management for its established IT and Enterprise Service Management software, Serviceware…

Take part in The BARC's Planning Survey 23 - Your voice makes the difference!

It is time again! We would like to invite our Serviceware Performance customers to participate in The Planning Survey 23, the world's largest annual…

Serviceware to help customers reduce cloud costs with VMware

In a turbulent landscape, Serviceware’s IT Financial Management (ITFM) solutions connect to VMware Aria Cost powered by CloudHealth to analyze cloud…

Serviceware launches Cloud Cost Management with Serviceware Financial 6.3 at the Gartner IT Symposium/Xpo™ in Barcelona

• Cloud costs analyzed and cloud operations right-sized simultaneously

• Integration with VMware Aria CostTM powered by CloudHealth®, supporting all…

Does Predictive Planning & Forecasting really take your company to the next level?

Read the latest BARC study to learn if AI/ML offer the benefits that companies expect

The current BARC study examined the nature and current extent…

Serviceware Performance 9.3 Release: More features for Performance AI available

Get the newest version of Serviceware Performance now!

We are happy to inform our partners and customers that we have released Serviceware…

Online Launch Event: BARC presents results of the study “Predictive Planning & Forecasting on the Rise – Hype or Reality?”

Join the BARC Online Event! Be one of the first and get an insight into the study results!

The objective analyst firm BARC conducted the global…

Introducing Serviceware Financial 6.2 and an enhanced standard cost model for a successful start into Technology Business Management (TBM)

• Financial Information now directly linked to Service portfolio opening new insights
• New approval and job monitoring options enhance productivity…

Serviceware Performance repeatedly achieves top results in BARC's Planning Survey 22!

Many thanks to all customers for the great review! This spurs us on to give our best and being your trusted advisor in Corporate Performance…

Software Release - Serviceware Performance 9.2: the new release delivers an AI-based efficiency boost to your planning process

• AI/ML methods relieve controllers of time-consuming manual routine tasks
• Users can set up and train new models with their own data
• Performance AI…

Serviceware SE awarded “Global Momentum Partner of the Year 2021” Award at Nutanix .NEXT Digital Experience Conference

• Serviceware awarded for accelerating data center modernization, workload enhancement and cloud adoption, backed by excellent consulting and service
…

Serviceware SE: Use of AI in Serviceware Processes 7.0 as part of the ESM platform takes service management to a new level

• AI-driven automation of service processes will improve competitiveness
• Machine learning based on unstructured data accelerates service response…

Serviceware partners with Deloitte in Denmark to enable customers to transform their IT services

Partnership sees Deloitte’s finance advisory/technology implementation expertise combined with Serviceware’s financial management software solutions.

Serviceware SE launches Financial 6.0: Game-changing ITFM software update set to revolutionize collaborative planning of corporate IT and Shared Services.

• Enabling collaborative decision making from the C-Suite across the business.
• Facilitating high-quality financial steering via intuitive…

AG implements Serviceware Financial to gain IT cost transparency as it continues to raise the innovation bar in a digital-first marketplace

Today it has been announced that AG, the market leader in the Belgian insurance market, is implementing Serviceware Financial, a software tool…

BARC's The Planning Survey 21 – Serviceware again achieves consistently top ratings!

With 30 top positions and 39 leading positions across four different peer groups, Serviceware once again achieves an outstanding set of results in…

Serviceware SE awarded the title of Central European Partner of the Year 2020 by leading Security Vendor CrowdStrike

• Innovative solutions powered by CrowdStrike Falcon platform
• From a new Partner to the #1 Partner in less than two years
• Committed and skilled…