The Serviceware Platform

Unlock the power of AI

One ESM platform for all your services. Available via cloud & managed services to ensure a smooth operation of your chosen solution.

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Experience Service Automation without limits with our AI-native Platform

Whether it's Customer Service Management or controlling Enterprise Shared Services such as IT, HR or Facilities - with Serviceware you have an integrated platform for your entire Enterprise Service Management (ESM).

The Serviceware Platform includes process control, financial management, knowledge management, resource planning and performance management. This comprehensive portfolio of software solutions offers proven methods, tools and features for your ESM. The platform is available on-premises or via cloud & managed services to ensure a smooth operation of your chosen solution.

Serviceware Financial for:

  • IT Financial Management (ITFM)
  • Technology Business Management (TBM)
  • Cloud Cost Management
  • Greening IT
  • Project Portfolio Management

Serviceware Processes for:

  • IT Service Management
  • Customer Service Management
  • HR Service Management
  • Facility Service Management
  • Demand Management

Serviceware Knowledge for:

  • Knowledge Management
  • Chatbot Solutions

Serviceware Resources for:

  • Advanced Route Planning
  • Field Service Planning
  • Appointment Planning
  • Digital Administration Management

Serviceware Performance for:

  • Corporate Performance Management
  • Planning, Budgeting & Forecasting
  • Business Intelligence, AI & Analytics
  • Project Performance Management

Featured modules

Serviceware Portal

The Serviceware Portal forms the web interface between individual Serviceware applications and its users.

Service Catalog

A central self-service area in the Serviceware Portal where users can request your products and services.


AI-powered chatbot based on intelligent flow design offers around-the-clock service.


Embed surveys into service processes to collect user feedback and improve your product and service offering.

Professional Services

Serviceware Logo.

Serviceware additionally offers services in the areas of strategic consulting, managed services, IT and cloud infrastructure, and professional software training.

Online demo

Book a demo or start a free trial today

Book a personalized demo with our expert consultants today to see what our solutions can do for you.