Whether it's Customer Service Management or controlling Enterprise Shared Services such as IT, HR or Facilities - with Serviceware you have an integrated platform for your entire Enterprise Service Management (ESM).
The Serviceware Platform includes process control, financial management, knowledge management, resource planning and performance management. This comprehensive portfolio of software solutions offers proven methods, tools and features for your ESM. The platform is available on premises or via cloud & managed services to ensure a smooth operation of your chosen solution.
The Serviceware Portal forms the web interface between individual Serviceware applications and its users.
A central self-service area in the Serviceware Portal where users can request your products and services.
AI-powered chatbot based on intelligent flow design offers around-the-clock service.
Embed surveys into service processes to collect user feedback and improve your product and service offering.