Serviceware AI

Redefine service excellence

Artificial Intelligence (AI) is the transformative technology for your business. With Serviceware you can use the full potential of AI to:

  • Automate processes
  • Enhance customer experience
  • Make more informed decisions
  • Reduce operational costs
  • Drive competitive advantage in the digital age

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Serviceware makes AI the heart of its enterprise service management platform

Innovations for practical AI applications

    Serviceware is proud to be leading the research and development of artificial intelligence for service processes and financial planning. The dedicated team at our AI innovation lab works in close cooperation with the Technical University (TU) Darmstadt.

    Today, users of the Serviceware platform use generative AI to accelerate and improve their processes, particularly in customer service and IT service management as they prepare to manage complete workflows using AI to enhance service excellence.

    Our AI track record

    "In the age of AI, we want to enable our customers to change faster than the markets and their competitors. The new technological approach of the Serviceware platform makes it a scalable and future-proof basis for their business processes and for the successful implementation of their service philosophy for many years to come."

    Dirk K. Martin
    CEO, Serviceware SE

    The Serviceware Platform: unlock the power of AI

    Bring trustworthy AI technologies into business practice:

    Chatbot solutions

    AI supports you to easily create and run fully automated or hybrid chatbot solutions for your customers and employees using Natural Language Processing (NLP).

    Content and knowledge optimization

    AI helps build and optimize your knowledge base by creating content, consolidating, integrating and merging articles.

    Service ticket classification and routing

    AI steers the evaluation and allocation of service requests through keyword and sentiment analysis.

    Generate answers automatically

    AI answers queries in natural language based on valid information from the knowledge database.

    Scenario-based, predictive corporate planning

    Machine learning introduces a new flexibility to your financial business planning and forecasting with scenario-based modeling.

    IT Financial Management (ITFM) and Technology Business Management (TBM)

    Machine learning helps you to project the profitability of your IT service portfolio when considering changes to your service catalog.


    Service tickets processed by Serviceware AI:

    13000

    Customer queries automatically answered by Serviceware AI:

    10000000


    "Anyone and everyone can use ChatGPT today and enter prompts, similar to Google. In the end, though, it always comes down to the right data, because without accurate data, even the best algorithms are helpless."

    Professor Dr. Peter Buxmann
    Chair of Business Informatics, TU Darmstadt

    Adrian Engelbrecht and Professor Dr. Peter Buxmann

    Dr. Adrian Engelbrecht and Professor Dr. Peter Buxmann

     

    Unlocking the full value of your data

    Every algorithm, even the most intelligent, relies on data. Whether it exists in distributed databases, whether structured or unstructured: in the age of AI data must exist. 

    Our decades-long experience building software, working with clients and developing models has provided us with terabytes of data points to train our software. Serviceware software solutions, and in turn our customers, continue to benefit from the accumulative effect of this learning. Processes become smarter, clients win.

    The Serviceware Enterprise Service Management platform learns from and works with: 

    • Workflow and process data

    • Service ticket data

    • Service catalog allocations

    • Financial planning data

    • Knowledge content and data 

    Flexibly leveraging these data in real time, driven by the best programmed and trained algorithms which are language- and sentiment-aware: That’s the Serviceware AI advantage.

    Our vision

    Serviceware enables people to achieve their ambitions in the service economy - revolutionized by AI

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