Serviceware is proud to be leading the research and development of artificial intelligence for service processes and financial planning. The dedicated team at our AI innovation lab works in close cooperation with the Technical University (TU) Darmstadt.
Today, users of the Serviceware platform use generative AI to accelerate and improve their processes, particularly in customer service and IT service management as they prepare to manage complete workflows using AI to enhance service excellence.
"In the age of AI, we want to enable our customers to change faster than the markets and their competitors. The new technological approach of the Serviceware platform makes it a scalable and future-proof basis for their business processes and for the successful implementation of their service philosophy for many years to come."
Dirk K. Martin
CEO, Serviceware SE
Bring trustworthy AI technologies into business practice:
AI supports you to easily create and run fully automated or hybrid chatbot solutions for your customers and employees using Natural Language Processing (NLP).
AI helps build and optimize your knowledge base by creating content, consolidating, integrating and merging articles.
AI steers the evaluation and allocation of service requests through keyword and sentiment analysis.
AI answers queries in natural language based on valid information from the knowledge database.
Machine learning introduces a new flexibility to your financial business planning and forecasting with scenario-based modeling.
Machine learning helps you to project the profitability of your IT service portfolio when considering changes to your service catalog.
"Anyone and everyone can use ChatGPT today and enter prompts, similar to Google. In the end, though, it always comes down to the right data, because without accurate data, even the best algorithms are helpless."
Professor Dr. Peter Buxmann
Chair of Business Informatics, TU Darmstadt
Dr. Adrian Engelbrecht and Professor Dr. Peter Buxmann
Every algorithm, even the most intelligent, relies on data. Whether it exists in distributed databases, whether structured or unstructured: in the age of AI data must exist.
Our decades-long experience building software, working with clients and developing models has provided us with terabytes of data points to train our software. Serviceware software solutions, and in turn our customers, continue to benefit from the accumulative effect of this learning. Processes become smarter, clients win.
The Serviceware Enterprise Service Management platform learns from and works with:
Workflow and process data
Service ticket data
Service catalog allocations
Financial planning data
Knowledge content and data
Flexibly leveraging these data in real time, driven by the best programmed and trained algorithms which are language- and sentiment-aware: That’s the Serviceware AI advantage.
Our vision
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Experience and learn how to leverage AI for more accurate and efficient financial planning.
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Explore challenges and recipes for success for companies on the path to AI-driven transformation.
