Internal reporting office (HinSchG)

Whistleblower system of the Serviceware Group - Internal reporting office (HinSchG)

Do you have knowledge of grievances or legal violations within the Serviceware Group or do you just suspect something? Then please let our reporting office know. This will protect and support us all. We will treat your data confidentially; you can remain anonymous. We investigate all reports carefully and responsibly.

The Reporting Office is the joint reporting office responsible for the following companies:

  • Serviceware SE
  • PM Computer Services Verwaltungs GmbH
  • PM Computer Services GmbH & Co KG
  • Serviceware Switzerland AG
  • Serviceware Austria GmbH
  • helpLine GmbH
  • Strategic Service Consulting GmbH
  • Serviceware Benelux
  • Catenic AG
  • Serviceware Espana S.L.U
  • Sabio GmbH
  • Serviceware SE UK Ltd.
  • Serviceware AB
  • cubus AG
  • Serviceware EOOD

The Serviceware Group has commissioned the law firm Heuking Kühn Lüer Wojtek with the receipt of reports and the initial communication with whistleblowers. 

Whistleblowers can submit their reports via the WhistleFox web form:

Web form (German)
Web form (English)

Alternatively, whistleblowers can send their report by telephone or e-mail to:

Attorney Dr. André-M. Szesny, LL.M.
Heuking Kühn Lüer Wojtek Partnerschaftsgesellschaft von Rechtsanwälten mbB 
Tel: (+49) 0211/60055-217

Describe the facts of the case as precisely as possible, name the company involved, the persons involved, the time and place of the incident and provide the names of any witnesses. If possible, also send documents such as pictures, e-mails, etc. that support the suspicion.

Frequently asked questions

What can I report?

You help us if you have indications that employees of the Serviceware Group or other persons are acting contrary to the interests of our group of companies or otherwise incorrectly and report this. This includes serious compliance violations and criminal offenses such as corruption and fraud, theft and embezzlement, coercion and bullying, but also other breaches of rules such as discrimination, abuse of power or environmental or human rights-related risks and other breaches of duty. Impending or planned violations may and should also be reported. Even mere suspicions can be reported. Even if these subsequently turn out to be unfounded, whistleblowers do not face any disadvantages.

However, the whistleblower system is unsuitable for complaints or reporting emergencies!

How does a notification work? 

Describe the facts of the case to our trusted lawyers as precisely as possible. Name the company or organizational unit concerned, the persons involved, and the time and place of the incident. Also, provide the names of any witnesses. 

If possible, also send documents such as pictures, e-mails, etc. that support the suspicion.

You decide which data you wish to provide, whether you want to remain anonymous or whether you are available to answer questions from the trusted persons we have appointed.

Within seven days of receipt of your report, you will receive confirmation of receipt of your report from the reporting office, provided you have left your contact details. Within a further three months, you will receive feedback on the further handling of your report and the measures taken. Please note that when providing this feedback, we must ensure that any ongoing internal investigations are not jeopardized and that the rights of third parties are not impaired. 

Our trusted lawyers will review your notification and report to the responsible office of the Serviceware Group in accordance with the law and data protection regulations. Where necessary, they will then take the necessary follow-up measures.

How is my data protected? 

All personal details will be treated confidentially, and you may submit your report anonymously if you wish. 

The whistleblower system fulfils the relevant legal requirements. All reports are received by trusted lawyers and processed responsibly before being forwarded to the Serviceware Group office responsible for processing whistleblower reports.

The documentation of your report will be deleted by the Serviceware Group no later than three years after completion of the procedure, unless statutory regulations prevent deletion.

Will I be at a disadvantage if I give a tip? 

Whistleblowers are subject to legal protection if, at the time of reporting to the internal reporting office, they have sufficient reason to believe that the information they have reported is true. 

For this protection to apply, the report must concern a matter that is subject to the Whistleblower Protection Act or other relevant laws, i.e. in particular criminal offenses and serious administrative offences. The report must also relate to the Serviceware Group or another entity with which you as the whistleblower are or were in professional contact. 

In such cases, whistleblowers must not suffer any disadvantages under employment law even if a reported suspicion subsequently turns out to be unfounded.

How can I submit a report? 

There are various reporting channels available to you: You can submit your report to the Reporting Office via the web form (English), by telephone or by e-mail using the contact details given above. Upon request, a personal meeting can also be arranged within a reasonable period of time.

You also have the option of submitting your report to an official reporting office. These are the federal government's external reporting office at the Federal Office of Justice, external reporting offices set up by the federal states and the external reporting offices responsible for special cases, for example at the Federal Cartel Office or the Federal Financial Supervisory Authority. You can also submit your report to EU institutions, bodies, offices or other agencies. These include, for example, the external reporting channels of the Commission and the European Anti-Fraud Office (OLAF). You can find the contact details on the website of the respective authority. On request, we or our trusted lawyers will be happy to provide you with further information on the external reporting procedures.

However, the law stipulates that you as the whistleblower should give preference to reporting to the aforementioned internal reporting office over the external official reporting office if effective action can be taken internally against violations.

Who can I contact if I am not sure whether I should use the whistleblower system?

You can contact the reporting office by telephone or email using the contact details provided above if you have any queries. In case of doubt, however, it makes sense to use the whistleblower system. Our trusted lawyers handle incoming reports responsibly and prudently and process them on the basis of a wealth of experience.

Data protection

The data protection information of the Serviceware Group applies to the data processing of whistleblower reports within the Serviceware Group. 

For data processing by Heuking Kühn Lüer Wojtek, their data protection information applies.