In today's tech-savvy landscape, businesses are adopting an array of tools like CRM, ERM, ERP, chat, and messaging platforms. However, this data explosion often leads to a significant challenge – organizing and managing the wealth of information generated. With our knowledge management solution, supported by AI, you can effortlessly maintain a centralized knowledge database.
The benefits are plenty:
Lightning fast and effortless: Handle service center knowledge swiftly and effortlessly.
No more searching – just finding: Your agents' go-to source for answers - simple to locate and constantly updated.
Boost your service KPIs: Transform your agents into customer champions and send your service metrics soaring.
Knowledge on the go: Our mobile apps make sure your knowledge is available everywhere.
Reliable info for your field heroes: Manage knowledge in one central hub, so your field service teams always have trustworthy information at their fingertips.
On-the-spot customer support: Your team can step in and tackle issues right then and there, delighting customers with speedy resolutions.
Simplified development sprints: Your IT and Development teams can effortlessly keep all their documents in one organized hub, making project management a breeze.
Trouble-busting solutions: Ensure everyone has the tools to swiftly tackle your IT challenges.
Ticket troubles gone: Easily streamline your actions by integrating your knowledge into helpdesk tools like Freshdesk or Zendesk.
Seamless onboarding: Provide new team members with top-notch training materials and all the info they need to hit the ground running.
Security first for HR: Safeguard sensitive HR data and documents in our certified, ultra-secure data centers.
Find the right contacts, right away: Find the right people to contact when you need help or expertise.
Your all-in-one sales hub: Keep all your essential sales info in one place – ready to share.
Speed up your path to profits: Unite your sales and marketing squads to create compelling, sales-boosting content.
Sales pitches made easy: Access all your top-notch sales resources in a snap, ensuring you're pitch-perfect and ready to seal the deal in no time.
Added value
Robust AI capabilities: Create and manage content, generate personalized replies to queries quickly, and anticipate customer needs by providing answers before they even arrive at the service desk.
Provide your knowledge via the many app integration, browser extension, and widget options.
Take knowledge everywhere with our mobile app. Available for iOS and Android devices.
See which content is highly frequented or ranks poorly with our pre-configured and customizable reports. Export reports for further analysis.
Let AI get repetitive and bulk tasks out of the way so your team can focus on more meaningful work and interactions. Get more done in less time, and enjoy doing it.
Generative AI helps create knowledge articles and keep them organized, ensures quality, and keeps the knowledge base consistent.
AI answers questions typed into a contact form, before the message is sent to a service agent.
Generative AI assists service agents composing individual responses in natural language to incoming service requests, based on texts from your knowledge base.
Smart search looks beyond exact-matching keywords to find synonyms and related content that matches the search intent.
Serviceware Case Studies
Free trial
Just kick off with a trial version and give it a try. When you go live, simply continue where you left off in the trial. If needed, use our workshops and quick start packages for a straightforward rollout.
As your software as a service vendor, we manage all aspects of your system administration. We ensure seamless operation by delivering outstanding performance, airtight data protection, and a constant stream of new features.
Integrate Serviceware Knowledge into your established standard systems. Use your knowledge base in your CRM, e-commerce system or customer support ticket management.
Blog
Enhance customer service with emotional recognition software. Discover how voice analysis and emotion detection can improve customer satisfaction and personalize the customer experience.
Blog
Explore the essential traits and duties of a knowledge manager and understand their effective methods in instituting knowledge management procedures.
Blog
Learn how to find the right knowledge management software, successfully roll out the system, and expand it across your entire enterprise.
Blog
Explore how social media platforms facilitate seamless communication and collaboration, making knowledge easily shareable and accessible.
Blog
Learn how to establish successful formal knowledge transfer in your organization.
Blog
The ten steps to implement formal knowledge transfer and create a structured and accessible knowledge base.
Blog
Discover the high costs and risks associated with knowledge loss in organizations and how to effectively transfer knowledge.
Webinar
Explore challenges and recipes for success for companies on the path to AI-driven transformation.
Case Study
DPD iloxx replaced their intranet with Serviceware Knowledge to establish a Single Point of Truth.
Case Study
StepStone introduced Serviceware Knowledge as Stepedia to replace traditional document filing systems.
Blog
How to take customer service to the next level with conversational AI.
Case Study
Customer service at Commerzbank uses Serviceware Knowledge to bring up the right information exactly when customer consultants need it.
Guide
Read a summary of the most important steps of the process – from implementation to steady content adjustment.
Guide
FInd out how to implement a knowledge management solution for all your company’s business units.
Guide
Learn methods for successful knowledge management that will save you and your company costs while increasing efficiency.
Case Study
Deutsche Post and Parcel Service has bundled all information related to customer service in their central knowledge platform "MEINWISSEN" using Serviceware Knowledge.
Case Study
BGV provides its employees with access to the essential knowledge needed for promptly and effectively addressing all customer requests through Serviceware Knowledge.
Blog
Learn how knowledge management paired with AI algorithms can boost modern customer service.
Blog
Explore the untapped potential that lies within modern messaging apps, offering exciting possibilities for customer service enhancement.
