In today's tech-savvy landscape, businesses are adopting an array of tools like CRM, ERM, ERP, chat, and messaging platforms. However, this data explosion often leads to a significant challenge – organizing and managing the wealth of information generated. With our knowledge management solution, supported by AI, you can effortlessly maintain a centralized knowledge database.
The benefits are plenty:
Easily manage and access updated service center knowledge to empower agents and boost service KPIs.
Ensure your chatbot provides consistent, scalable, and accurate responses by serving as its foundational information source.
Mobile apps provide field service teams with reliable, centralized knowledge for instant, on-the-spot customer support and quick issue resolution.
Streamline IT and development project management, enable swift problem-solving, and integrate seamlessly with helpdesk tools like Freshdesk or Zendesk for efficient ticket resolution.
Enhance HR by providing smooth onboarding, safeguard sensitive data, and enable quick access to relevant contacts.
Unite sales and marketing teams, simplify access to essential resources, and accelerate the creation of effective sales content.
Added value
Robust AI capabilities: Create and manage content, generate personalized replies to queries quickly, and anticipate customer needs by providing answers before they even arrive at the service desk.
Provide your knowledge via the many app integration, browser extension, and widget options.
Take knowledge everywhere with our mobile app. Available for iOS and Android devices.
See which content is highly frequented or ranks poorly with our pre-configured and customizable reports. Export reports for further analysis.
Let AI get repetitive and bulk tasks out of the way so your team can focus on more meaningful work and interactions. Get more done in less time, and enjoy doing it.
Generative AI helps create knowledge articles and keep them organized, ensures quality, and keeps the knowledge base consistent.
AI answers questions typed into a contact form, before the message is sent to a service agent.
Generative AI assists service agents composing individual responses in natural language to incoming service requests, based on texts from your knowledge base.
Smart search looks beyond exact-matching keywords to find synonyms and related content that matches the search intent.
Serviceware Case Studies
Just kick off with a trial version and give it a try. When you go live, simply continue where you left off in the trial. If needed, use our workshops and quick start packages for a straightforward rollout.
As your software as a service vendor, we manage all aspects of your system administration. We ensure seamless operation by delivering outstanding performance, airtight data protection, and a constant stream of new features.
Integrate Serviceware Knowledge into your established standard systems. Use your knowledge base in your CRM, e-commerce system or customer support ticket management.
