Challenges and Measures
How can you establish a consistent knowledge structure across different teams and operating divisions that lasts despite the ever changing dynamics of the content? The starting point was a collective analysis of typical conversations in various operating divisions. Through this, we were able to identify mutual core concerns and illustrate these results in the Serviceware Knowledge structure.
We could only satisfy the high demands of different user groups by convincing individual teams and operating divisions of the benefits of a strong solution compared to ineffective previous structures. Transparency and ownership was instilled with mutual editing, entering and checking of the knowledge with all designated editors and division heads.
Through a rapid implementation within 3 months, the previous labor and cost-intensive system was replaced by Serviceware Knowledge. The intuitive operation of the software, the integration possibilities via API and high-quality consulting made the project a success.