Practical training to enhance your competencies in ITFM and ITSM

The more confident you become in managing your service management system, the greater its utility for your company will be.

Our training programs provide a hands-on introduction to your Serviceware system, as our trainers are also consultants for our customer projects.

Serviceware Financial

E-Learning by Serviceware Academy

Learn online from anywhere, at your own pace

Serviceware Financial User Introduction

Learn the basics of Serviceware Financial

Serviceware Financial Administration

Navigate complex financial workflows, analyze data with intuitive visualizations, and make informed decisions

Serviceware Financial Power User

Harness the full potential of Serviceware Financial

Serviceware Performance


Classroom or remote, with a trainer.

Serviceware Performance Basics

Learn the basics of Serviceware Performance

Serviceware Performance Training: Essbase Calcscript (BSO).

Essbase Calc Script (BSO)

Essbase BSO calculation concepts theory and their practical implementation

Serviceware Processes


Classroom or remote, with a trainer.

User Training

In this training, agents learn the basics of using Serviceware Processes

Administrator Training

Setting up and managing the Service Management System


Setting up and changing Service Management processes


Creating and evaluating Service Management reports

BPMN Modeler

Distribute and automate tasks

Dynamic Permissions

Control accesses and authorizations

System Extension & Dialog Design

Create and configure objects and dialogs

Serviceware Training Centers


Lennéstraße 3
D-10785 Berlin

Location Berlin open map

Palma, Spain

Gran Via Asima, 6
Edificio A – 2° Planta
07009 Palma de Mallorca

Location Palma open map