Serviceware Processes Trainings

Administration & System Skills

The training for everyone who sets up and supervises the service management system

The key focus of this training lies in conveying the administrative basics of handling the system. This includes the deployment of the administrator and of ClassicDesk. At the end of this training, each participant will be able to autonomously plan organizational and filter structures.

Contents of this training:

  • Introduction to the system
  • Explanation on the system’s architecture and the interplay between server and clients using various interfaces
  • Principles of designing an organizational or filter structure
  • Setting up agents, roles, and filters
  • Configuration of attributes within the object model

Testimonials from Serviceware training participants


“I can meet colleagues from other countries and different branches and everyone brings their own suggestions. During breaks I can learn about solutions from other companies which is very valuable to me.”

Detlev Viefhues, Head of IT Service Management, District administration Soest

“The coaches are really good and they know what they’re talking about. But I am also a fan of the third halftime, that is the time after training when you can discuss topics with the other participants. It’s useful to learn what solutions other companies have implemented.”

Christian Liedtke, Representative head of IT, Medienhaus Lensing

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Do you have any questions?

You have any further questions about the training program or you want to make an individual appointment? Do not hesitate to contact us!

Reservation conditions:

If the minimum amount of participants is not reached, helpLine GmbH reserves the right to reschedule or cancel affected classes. In case of cancellation or rescheduling of a class, participants are not entitled to a refund of already accrued costs.


You can cancel registrations at no cost by handing in a written cancelation at least 21 days prior to the start of the training. In case of cancelation later than that, we will charge 50% of the price of the training. In case of nonattendance without cancelation or in case of cancelation on the day the training starts, we will have to charge the full training costs. We reserve the right to cancel or reschedule appointments for organizational reasons (e.g. due to poor attendance). In case of cancellation on our part we will provide you with an alternate date as soon as possible.