IT and Enterprise Service Management

Serviceware Processes

Manage services for the digital world. Design, automate and analyze all services processes with an intuitive, AI-driven solution. 

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The solution

Serviceware Processes

Whether in our private or professional lives – people expect services that quickly and precisely fulfill their requirements. Service organizations are having to satisfy these growing demands. At the same time, service providers are also often under cost or staff shortage pressures. The solution is an intelligent process control that integrates service customers and all relevant business units.

With Serviceware Processes you can manage all your business services. The result: Quick, accurate and reliable services for customers and employees as well as significantly higher productivity.

  • Automated workflows for increased productivity
  • Intuitive self-service portal for your customers
  • Digital communication across all devices
  • Optimal integration into your application landscape
  • Hybrid operating model for agile IT infrastructures
  • Realtime analyses for performance-driven control

Work more efficiently thanks to AI assistance

Increase productivity with the digitization of services

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Accelerate all service processes

Create a high degree of service automation in a quick and simple manner, allowing your employees to not waste their valuable time on routine tasks and enjoy their work.

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Build on best practices

Proven standard workflows from Serviceware provide a digital basis for service processes in various business units.

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Utilize the full potential of digital workflows

Model business apps as needed. Graphic interfaces for process modelling and numerous out-of-the-box integrations provide a quick go-live option.

Serviceware offers best-practice solutions for service management in the areas of IT, HR, finance, facilities and customer service.


Easily improve user experience

Provide a positive experience for your customers and employees!

Manage requests quickly and digitally

Rely on transparent, digital interactions with customers in order to ensure prompt high-quality responses.

Improve user experience

Make employees and customers happy by offering intuitive apps with simple user interfaces, no matter which device you use.

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Create self-service offers

A clear service offering with order function and knowledge integration in the customer portal improves the service and reduces the service expenditure.

Analyze effortlessly and become even better

Keep an eye on trends and promptly create informative evaluations

Sustainably secure your success

Visualize and present your services with informative dashboards, thereby laying the foundation for sustainable success.

Save time with regard to operational analyses

Evaluate service information in a simple manner according to your own criteria – internally and externally of your Serviceware solution.

Rely on tried and tested reports

Take advantage of extensive standard reports and create profound analyses with a powerful report builder if needed.

Case study

Powerful and flexible IT services for 6,000 employees

LBS West is introducing a central system with Serviceware that controls the entire interaction between operative departments and EDP. Thereby the company consistently ensures clear processes in the interaction between business and IT.

Read the case study


Free Serviceware platform demo

You would like to see Enterprise Service Management with Serviceware live? Let's go! Simply fill out the form and we will be happy to schedule a personal demo with you.


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