Resources

Browse or search specifically - inspiration is guaranteed

Case Studies

Chempark operator Currenta is really impressed by the new dimension of transparency

Currenta is introducing a new solution for your IT service management with Serviceware, aimed at responding quickly and professionally to service enquiries by staff.

Webinars

Managing the Cost of IT Spend in Manufacturing

Webinars

Driving successful Mergers, Acquisitions & Divestment in post-Brexit Britain

Webinars

Still planning with Excel?

The 5 central success factors for digital customer service

Digitization aggravates the demands being made towards customer service centers. Digital offerings are booming. You don't want to get left behind? Find out in our guide how you can digitize your customer service without falling into any hidden traps.

Forrester study: The Total Economic Impact (TEI) of Serviceware Financial

Virtual Workforces, now rapid cost cutting – the next CIO challenge

Resources

Browse or search specifically - inspiration is guaranteed

Chempark operator Currenta is really impressed by the new dimension of transparency

Managing the Cost of IT Spend in Manufacturing

Driving successful Mergers, Acquisitions & Divestment in post-Brexit Britain

Still planning with Excel?

The 5 central success factors for digital customer service

Leverage cost–utility analysis for effective project scoring

The impact of knowledge management and AI on digital customer service

Use Messaging and a Multichannel Strategy to Become a Service Champion

The difference between B2C and B2B customer service management

How does the customer journey impact customer loyalty?