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Case Studies

Chempark operator Currenta is really impressed by the new dimension of transparency

Currenta is introducing a new solution for your IT service management with Serviceware, aimed at responding quickly and professionally to service enquiries by staff.  

The CMDB: Success factors and top trends for 2022

What values are generated the introduction of a configuration management database (CMDB)? How does the CMDB work in a modern IT Service Management (ITSM)? - Read more 

Why multi-dimensional databases are irreplaceable

Read more about the characteristics of OLAP systems, user requirements and degree of fulfilment provided by the alternatives in our free whitepaper.

Successful Business Management with Corporate Performance Management

Read more about how to use Corporate Performance Management (CPM) and Extended Planning & Analysis (xP&A) to create agile control cycles and streamline critical planning, reporting, analysis and simulation processes in our free whitepaper.

IT Change Management according to ITIL

Roles and responsibilities in the ITSM change management process, goals, the 7 Rs, and differences between ITIL v3 and v4 – to keep you on top of things in ITSM.

Building profitable Business Cases for Cloud and Hybrid Cloud spend and service optimization with IT Financial Management Featuring Forrester

Now more than ever enterprises need trust that their expenditures on IT are being made in line with their digital destiny. In order to make a business case for the cloud, technology decision makers must have visibility and transparency with respect to the tradeoffs inherent in funding choices.

This would have traditionally entailed IT financial management (ITFM) or Technology Business Management (TBM), whether implemented in spreadsheets or purpose-built solutions. 

Serviceware and Alte Leipziger: Achieving innovation through cooperation based on trust and partnership

Together with Serviceware the ALH Group takes another innovative step by integrating a digital self service chatbot into their customer communication/service system to therefore make communication faster and easier.

Serviceware Performance receives 30 top-ranks in BARC's The Planning Survey 21!

Serviceware strengthens its position as an effective planning and analytics vendor.

Maximize your Microsoft Power BI with Serviceware Performance AL

Learn more about Serviceware Performance AL and the great combination with Microsoft Power BI in our live webinar.

Get more insightful Microsoft Power BI dashboards with the addition of advanced Serviceware Performance Analytics

Get to know how Microsoft Power BI fits into the analytics landscape and why it's worth adding Serviceware Performance AL.

Forrester - Create A Business Case For Your Hybrid Cloud Strategy

Find out how you can incorporate a full view of the benefits of cloud for your business in this free report.

Message for the C-Suite, Part 4: Serviceware - The Missing Link in the New Chain

How can you save costs on your IT budget without impacting service? Read our summary of the Forrester Total Economic Impact Study into Serviceware Financial.

Message for the C-Suite, Part 1: Treadmill of Business Transformation

Why a 'service' orientation view on your business is a critical and compelling component to the future sustained success of the enterprise.

Message for the C-Suite, Part 2: The Four Major Areas of Operability

How could we improve the quality of our execution and provide our customers with an outstanding experience, whilst freeing up budget to finance innovation and creativity?

Industry 5.0: why manufacturers need accurate cost data

Digital investments alone are not enough to meet the next normal’s needs. Thriving in the next normal will require strategic decision making that can only be achieved through cost visibility and effective cost management.

“Knowledge management always has time” - Serviceware Knowledge at BGV

The insurance group BGV Badische Versicherungen (BGV) offers insurance cover for private, corporate and munici¬pal customers all over Germany. This also includes a comprehensive customer service around the BGV insurance policies. The necessary knowledge for a quick and reliable dealing with all customer requests is made available by BGV to its employees through Serviceware Knowledge.

DFH Case Study

DFH ensures smooth service processes via a Serviceware solution for Customer Service Management (CSM)

Still planning with Excel?

You will learn how you can:

  • Upgrade Excel with an integrated planning and reporting platform
  • Always base planning on correct calculations
  • Use workflows to make processes transparent and traceable
  • Create user-specific views and planning levels

The 5 central success factors for digital customer service

Digitization aggravates the demands being made towards customer service centers. Digital offerings are booming. You don't want to get left behind? Find out in our guide how you can digitize your customer service without falling into any hidden traps.

The End of Centralized IT?

IT Leaders are under more intense pressure than ever before to perform and deliver for their businesses. Is a centralized or decentralized organisational structure the key to helping CIOs manage and respond to the ever-changing pressures they face?

Tough choices, steady nerves and smart decisions: how business leaders can step up to the plate in 2021

Finding the right level of digital transformation by improving service levels while reducing costs will be critical to enable enterprises to grow in challenging times.

How Scenario Planning Can Revolutionize Your Budgeting

What costs would acquiring asset XYZ cause? What value could be created through that acquisition? How would reducing the budget spend on any IT service affect the value chain?

Where and how to find cost-cutting opportunities in an economic downturn

23 % of IT expenses come from cloud costs – so why not focus on this chunk as the target to save costs immediately and deliver the results the CFO is calling for?