Together with Serviceware the ALH Group takes another innovative step by integrating a digital self service chatbot into their customer communication/service system to therefore make communication faster and easier.
Serviceware strengthens its position as an effective planning and analytics vendor.
Learn more about Serviceware Performance AL and the great combination with Microsoft Power BI in our live webinar.
Get to know how Microsoft Power BI fits into the analytics landscape and why it's worth adding Serviceware Performance AL.
Find out how you can incorporate a full view of the benefits of cloud for your business in this free report.
How can you save costs on your IT budget without impacting service? Read our summary of the Forrester Total Economic Impact Study into Serviceware Financial.
Why a 'service' orientation view on your business is a critical and compelling component to the future sustained success of the enterprise.
How could we improve the quality of our execution and provide our customers with an outstanding experience, whilst freeing up budget to finance innovation and creativity?
Digital investments alone are not enough to meet the next normal’s needs. Thriving in the next normal will require strategic decision making that can only be achieved through cost visibility and effective cost management.
The insurance group BGV Badische Versicherungen (BGV) offers insurance cover for private, corporate and munici¬pal customers all over Germany. This also includes a comprehensive customer service around the BGV insurance policies. The necessary knowledge for a quick and reliable dealing with all customer requests is made available by BGV to its employees through Serviceware Knowledge.
To increase transparency for IT costs and services, Otto Bock Healthcare deployed the financial management software solution Serviceware Financial to replace Microsoft Excel which had been used in IT Controlling.
DFH ensures smooth service processes via a Serviceware solution for Customer Service Management (CSM)
You will learn how you can:
Digitization aggravates the demands being made towards customer service centers. Digital offerings are booming. You don't want to get left behind? Find out in our guide how you can digitize your customer service without falling into any hidden traps.
IT Leaders are under more intense pressure than ever before to perform and deliver for their businesses. Is a centralized or decentralized organisational structure the key to helping CIOs manage and respond to the ever-changing pressures they face?
Finding the right level of digital transformation by improving service levels while reducing costs will be critical to enable enterprises to grow in challenging times.
What costs would acquiring asset XYZ cause? What value could be created through that acquisition? How would reducing the budget spend on any IT service affect the value chain?
23 % of IT expenses come from cloud costs – so why not focus on this chunk as the target to save costs immediately and deliver the results the CFO is calling for?
How to gain gain a transparent view of costs versus business value generated. Is cloud the best solution or in-house legacy systems?
A lot of companies are still struggling to optimize their IT cost management. Read on our blog why it makes sense to implement IT financial management and how you can immediately benefit from proper IT financial management when it comes to cost control and budgeting.
What does optimal IT cost control look like? Find out what you can do to optimize your ITFM and why gaining an overview over the cost-to-service flow is one step towards improving your service finances.
We can differentiate between three main approaches regarding IT budget allocation. There is the centralized approach, the decentralized approach and the iterative approach. We will have a look at each and assess their advantages and disadvantages.