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Case Studies

LBS West implemented a central system with Serviceware that controls the entire interaction between operational departments

LBS West is introducing a central system together with Serviceware that controls the entire interaction between operative departments and EDP. Thereby the company consistently ensures clear processes in the interaction between…

Analysts' Assessment 2020: IT and Customer Service Software 2020

Find out about current trends in IT and enterprise service management in the RIA Vendor Selection 2020 Matrix™ and get an overview of the market situation.

Forrester: The IT Financial Management - AKA TBM - Technology Solution Ecosystem

Forrester has spent years and years researching the development of ITFM (IT Financial Management) - also known as TBM (Technology Business Management) - to find out the whats and hows of mastering company IT and shared service costs. Serviceware was interviewed for this report, aiming at painting a picture of the right Technology Solution Ecosystem for your ITFM to grow and develop. Cutting costs and fostering transparency is more complicated than just picking and using one of the many software tools in the market. Read the report by Forrester Principal Analyst Bill Martorelli to learn what else you need.

Saving jobs whilst streamlining the business

The world of business transformation continues across all organizations - despite the current crisis - whether it is in areas of Digital, Customer Experience, HR or any other. Most organizations still to need to manage their corporate risk and protect their reputation. However, today companies are faced with a time of massive uncertainty and continued disruption.

Traditional ways of working and operating are changing for good and huge pressure is being exerted to significantly cut costs, rebuild revenue streams and plan for new growth throughout the COVID-19 recovery period. Yet most enterprises lack the ability to model cost-cutting scenarios and are instead resorting to cutting jobs, thereby putting the livelihoods of many of their employees at risk. It doesn’t have to be like this.

Ensuring full value of the implementation of an ITFM solution

You have decided that you want to implement a new tool for the financial management of your IT and shared services into your organization. However, this tool on its own will not be able to magically reinvent your processes. It takes the right approaches and strategies to guarantee that your new solution will net you significant profits and benefits in the short and the long run.

We will run you through a typical use case for Serviceware Financial to show you which challenges await you and how to overcome them.

Powering Digital Transformation with Serviceware Financial

In order to succeed in the digital age, CIOs and CFOs have to align more than ever before. Being in sync regarding their different challenges is mandatory if they do not want to be left behind by the competition. IT costs and budgets need be reassessed and made sustainable for an organization that will rely more and more on IT and Shared Services.

Serviceware Financial is a tool that will allow you to master these challenges of the digital age.

Virtual Workforces, now rapid cost cutting – the next CIO challenge

The world of business transformation continues across all organizations – despite the COVID-19 crisis – whether it is in areas of Digital, Customer Experience, HR or any other.
You will get an understanding of how to continue to be the change agent the organization needs, how IT can lead the cost reduction program and why other CXO leaders need your help.