Resources
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Maximize your Microsoft Power BI with Serviceware Performance AL
Learn more about Serviceware Performance AL and the great combination with Microsoft Power BI in our live webinar.
Get more insightful Microsoft Power BI dashboards with the addition of advanced Serviceware Performance Analytics
Get to know how Microsoft Power BI fits into the analytics landscape and why it's worth adding Serviceware Performance AL.
Forrester - Create A Business Case For Your Hybrid Cloud Strategy
Find out how you can incorporate a full view of the benefits of cloud for your business in this free report.
Message for the C-Suite, Part 4: Serviceware - The Missing Link in the New Chain
How can you save costs on your IT budget without impacting service? Read our summary of the Forrester Total Economic Impact Study into Serviceware Financial.
Message for the C-Suite, Part 1: Treadmill of Business Transformation
Why a 'service' orientation view on your business is a critical and compelling component to the future sustained success of the enterprise.
Message for the C-Suite, Part 2: The Four Major Areas of Operability
How could we improve the quality of our execution and provide our customers with an outstanding experience, whilst freeing up budget to finance innovation and creativity?
Industry 5.0: why manufacturers need accurate cost data
Digital investments alone are not enough to meet the next normal’s needs. Thriving in the next normal will require strategic decision making that can only be achieved through cost visibility and effective cost management.
“Knowledge management always has time” - Serviceware Knowledge at BGV
The insurance group BGV Badische Versicherungen (BGV) offers insurance cover for private, corporate and munici¬pal customers all over Germany. This also includes a comprehensive customer service around the BGV insurance policies. The necessary knowledge for a quick and reliable dealing with all customer requests is made available by BGV to its employees through Serviceware Knowledge.
Otto Bock Healthcare Case Study
To increase transparency for IT costs and services, Otto Bock Healthcare deployed the financial management software solution Serviceware Financial to replace Microsoft Excel which had been used in IT Controlling.
DFH Case Study
DFH ensures smooth service processes via a Serviceware solution for Customer Service Management (CSM)
Still planning with Excel?
You will learn how you can:
- Upgrade Excel with an integrated planning and reporting platform
- Always base planning on correct calculations
- Use workflows to make processes transparent and traceable
- Create user-specific views and planning levels
The End of Centralized IT?
IT Leaders are under more intense pressure than ever before to perform and deliver for their businesses. Is a centralized or decentralized organisational structure the key to helping CIOs manage and respond to the ever-changing pressures they face?
Tough choices, steady nerves and smart decisions: how business leaders can step up to the plate in 2021
Finding the right level of digital transformation by improving service levels while reducing costs will be critical to enable enterprises to grow in challenging times.
How Scenario Planning Can Revolutionize Your Budgeting
What costs would acquiring asset XYZ cause? What value could be created through that acquisition? How would reducing the budget spend on any IT service affect the value chain?
Where and how to find cost-cutting opportunities in an economic downturn
23 % of IT expenses come from cloud costs – so why not focus on this chunk as the target to save costs immediately and deliver the results the CFO is calling for?
The innovation tightrope – balancing cost-cutting with cloud investment
How to gain gain a transparent view of costs versus business value generated. Is cloud the best solution or in-house legacy systems?
3 Quick Wins of IT Budgeting, Planning, and Forecasting
A lot of companies are still struggling to optimize their IT cost management. Read on our blog why it makes sense to implement IT financial management and how you can immediately benefit from proper IT financial management when it comes to cost control and budgeting.
Turn Enterprise IT Cost Reduction Into a Growth Strategy
What does optimal IT cost control look like? Find out what you can do to optimize your ITFM and why gaining an overview over the cost-to-service flow is one step towards improving your service finances.
How to Effectively Manage IT Budgeting
We can differentiate between three main approaches regarding IT budget allocation. There is the centralized approach, the decentralized approach and the iterative approach. We will have a look at each and assess their advantages and disadvantages.
3 Aspects of ITFM: IT Service Catalog, Automated TCO, and Consumption
Read on our blog, which reliable approach towards the financial controlling of IT services on a company-level works for the hidden champions of mid-sized companies as well as multinational global companies.
The 4 Essential KPIs to Measure the Success of Your ITFM
We have identified four key metrics for ITFM solutions that can help CIOs and CFOs on they journey to more efficient IT financial management.