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Serviceware Professional Services

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Cloud & Managed Services
Reliable systems - on premise or in the cloud

Data cloud.

Managed Services
Reliable systems - on premise or in the cloud

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Support Service
Fast, competent answers to all questions 

Work hand-in-hand with experienced strategists, technical experts and practical technicians to steer your Serviceware towards long-term success.

The longstanding experience and expert knowledge of Serviceware ensures you benefit from unique advice – from strategies and business models or the implementation of your software platform through to continuous support after the go-live.


The professional project management from Serviceware saved me a lot of time.

Manfred Jahnke
Head of O&I IT Applications, CURRENTA


  • Strategic consulting to optimize processes and services
  • Modelling service processes with your specific departments
  • Project management (Prince2 certified, variable methods such as multiphase models or agile project approaches)
  • Concept formulation and implementation of your service management solution
  • Continuous further development of your Serviceware processes and systems


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Serviceware Managed Services for your cloud or on-premise solution

Utilize the Serviceware Managed Services to take the strain of system operation off your IT experts. Managed Services offers you a comprehensive program of standardized services for system operation.

The spectrum ranges from regular health checks (to safeguard system stability and quickly identify risks) to complete solution operation in the cloud. Find out about these services and put together the right package for you. We would be glad to advise you on the ideal solution.

Kirchliche Versorgungskassen. VK|PB. K|ZVK.

I’m really impressed by the huge saving in time and resources thanks to Managed Services. 

Tim Schönnagel
IT Project Manager, Church Pension Funds KZVK/VKPB

Solution Management Service
Operation of your Serviceware solution (for on-premise/in-house operation)

System Check Service
Proactive monthly/quarterly analysis of your environment by an experienced Serviceware specialist

Private Cloud
Hosting and operating your individual Servicewar environment within our data center in Germany

24/7 System Critical Support Service
Extend our basic support hours (Mon-Fri 7:00 am to 8:00 pm) to 24x7 support! (7 days a week, 24 hours a day, 365 days a year)

Man in data center in front of a server tower.

Serviceware Support Services

Rapid availability, correct contact partners and reliable answers are key in service. Especially for people who provide services themselves.

Our service team is there for you to make sure your Serviceware system always stays productive.

Deutsche Flugsicherung Logo.

The technical support for Serviceware is excellent and provides very good quality even during the feasibility validation.

Dr. Jörg Kundler
Head of IT Services, Deutsche Flugsicherung


The Serviceware support is available for you

  • By phone Monday to Friday 7:00 am to 8:00 pm
  • By mail
  • And around the clock in the Serviceware Portal
ITSM: IT Service Management Call Center.
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Do you need extended support services? If so, the 24/7 System Critical Support Service is your solution

  • Extended support times, 24 hours a day, 7 days a week
  • Customized services possible
  • Special service level agreements