Three recruiting colleagues standing outside behind Serviceware signage.

CAREERs

Looking for a change?

Come join our team!

See open positions

Who we are and what we do

Serviceware is a stock exchange listed software company with German roots that is constantly growing internationally. With our own software and the consulting services of our team, we support our customers in digitizing their service offerings – making them service heroes in the digital world. 

How do we pull this off?

Together with our more than 500 employees, we achieve great things. Are you on board? 

25+  years at the market

450+  employees

14  locations​

1000+  customers​

80  million revenue

„I want to make a difference with what I do. That is important to me. I am amazed each and every day at how we, as a team, outgrow ourselves and learn from each other.”

Sophia, Marketing Campaign Manager 

Kollegen sitzen im Büro, einer hat ein Headset auf.

ABOUT US

That’s how we work

We offer you all the opportunities to grow and flourish in order to bring both yourself and our company to the top. But it's even more important to us that you feel comfortable doing so. You won't find strict hierarchies, an elbow mentality or inflexible working hours with us.

We focus on mutual respect, working together as equals, working hours based on trust, and creating something great together as a team. Because at the end of the day, it's the result that counts, and the way to get there can come in many different forms.

Sound good? Perfect. Then keep reading and see what else is in store for you at Serviceware:

Onboarding

We have developed a welcome program so that we can quickly get to know each other and you can feel immediately at home with us. This way you will gain a good overview and get to know the company.

One team

We are still far from being as diverse as we would like to be. But we already are a pretty colorful crowd with a wide variety of backgrounds and careers. Bring your story into our team!

Meaningful work

When you get involved, do you also want to feel that you have achieved something? That something is moving forward? At Serviceware you can take responsibility and make a difference.

That's how

Our fundamental principles

 

  • Team spirit brings us closer to our goals and to one another
  • Trust makes us a true partner
  • Mutual respect appreciation are the building blocks for fair and excellent teamwork
  • We are one company, and we own its future success together
  • Being recognized motivates us
  • Going that extra mile drives our growth
  • Passion leads us to success
  • Constructive feedback helps us and our company reach the next level
  • Being helpful takes us all one step further
  • Creating and embracing positive change is a foundation for our future success
Four colleagues are talking.

Benefits

Your advantages at Serviceware

Working at Serviceware comes with benefits beyond just a salary. See below what else you can enjoy. Please note that benefits may vary depending on location and position.

Flexible working hours and locations

Organize your working hours according to your needs. Full-time, part-time, early in the morning or relaxed at a later time – start your working day flexibly. Whether in one of our offices, in the field or working from home – together we will find the right model for you.

Fitness and health 

Foosball/volleyball tournament, company run or yoga session – we keep fit. Are you in? Our company doctor is there for you if you need a check-up or a flu vaccination.

Corporate benefits

Fitness memberships, fashion, movies, travel... As part of Serviceware, you can get valuable discounts on many partner offers.

Development opportunities

Company acquisitions, new products or new markets in other countries. At Serviceware, all signs point to growth. That's why employees can also reinvent and develop themselves.

Further training

Our team is our greatest asset. That's why we focus on personnel development and invest in the skills of our employees.

Team events and offsites

We celebrate the successes of our teams! In addition to annual kick-off events and summer and winter parties, our cross-location teams regularly organize joint events to promote team spirit.

Job bike

Do you like being mobile and riding your bike? No problem! Serviceware offers all employees the opportunity to lease a bike after successfully completing their trial period.

Job ticket/ "Deutschlandticket"

At some locations, we offer employees a job ticket for public transportation. In addition, we support interested employees at our German locations with a 25% subsidy for the “Deutschlandticket”.

Sabbatical and workation 

In consultation with your manager, you can take a sabbatical of up to 9 months. Working from abroad is also possible. We are happy to give you more flexibility with our workation offer.

High-quality equipment

Highly motivated employees need the best possible equipment. We provide you with the necessary technical devices – be it a powerful developer laptop, a wireless headset or easily portable gear for business trips.

Company initiatives

Do you have a passion project and want to improve the working environment and team dynamics? We'll support you! With initiatives such as the Women's Network, the Coding Convention and the Maxi Award for exemplary colleagues, employees have created inspiring platforms for exchange and appreciation.

Feedback culture

Your opinion is important to us! Therefore, we offer a wide range of feedback opportunities such as spirit checks, 360° feedback, annual conversations, half-yearly interim meetings and site-specific town hall meetings with the board. Our open culture invites you to seek and engage in constructive discussions at any time.

Our AI code

Our approach to responsible use of AI

In addition to a productive and harmonious work environment, we place a strong emphasis on the responsible use of innovative technology, particularly artificial intelligence (AI). To ensure that our use of AI is both ethical and effective, we have defined an AI code:

Our employees are encouraged to integrate AI into their work processes wherever it makes sense. This enables us to increase the efficiency and effectiveness of our daily work. Control of AI systems remains in human hands to ensure responsibility and ethics.

We treat confidential and internal company data discreetly. In addition we adhere rigorously to data privacy guidelines and respect the privacy of our customers and employees. We recognize the importance of intellectual property.

We strive for technological and commercial independence in order to remain flexible and foster innovation. Furthermore, we encourage ongoing skill development and knowledge sharing in the field of AI to strengthen and support our team.

These guiding principles ensure responsible use of AI technology that upholds our values and goals.

GRADUATION – AND THEN WHAT?

Apprenticeship or integrated degree program at Serviceware

IT, administration, sales, marketing or product development: What are you passionate about?

Apprenticeships

  • IT specialist (m/f/d) for system integration 
  • IT specialist (m/f/d) for application development
  • Specialist (m/f/d) for IT system management 
  • Office management specialist (m/f/d)
  • Marketing communications specialist (m/f/d)
  • Event management specialis (m/f/d)

Integrated bachelor degree programs

  • Business IT
  • Computer Science
  • Applied mathematics and computer science incl. apprenticeship as mathematical-technical software developer
  • Service management (Consulting & Sales) 

Traineeship

  • Trainee (m/f/d) Sales

Our partners

Career blog

Interview

Overcoming barriers, shaping the future

Birgit has been a software developer from the very beginning and has played a key role in Serviceware's success story for thirty years.

Traineeships

Our trainee program for junior account managers

Our junior account managers tell about their time as a Sales trainee at Serviceware.

Insights

A day at Serviceware's AI innovation lab in Darmstadt

Discover how our AI-driven applications are created.

Our departments

A team sits at a large table with a laptop.

Our Administration department is a centralized unit within our entire company, consisting of several specialized teams. 

Fleet Team: In this area, we take care of approximately 100 company vehicles. Our tasks include claims management, handling tire change seasons, processing service requests, ordering new company cars, and handling lease returns.

Travel Team: Our team is responsible for planning and booking business travel. We manage the bookings, and handle the settlement of travel expenses.

Office Management: Our duties range from purchasing and mail processing to coordination with property management. In addition, we are the central point of contact for all employees with regard to office-related concerns.

We are also responsible for a number of other varied tasks, including supporting event management, occupational safety and sustainability management.

This diversity makes working in Administration extremely varied and exciting. Our work ethic is characterized by teamwork, a high standard of service and absolute reliability. 

If you are looking for a dedicated and dynamic department, join our team!

Drei Kollegen aus dem Admin Team lächeln in die Kamera.

Our product development department designs innovative software solutions. We work in agile scrum teams together with frontend, backend and fullstack developers as well as product owners, UX/UI designers, technical writers and scrum masters. 

Our software developers work on the user interface (frontend) and complex functionality and databases (backend). Some of us, the fullstack developers, love a challenge and are proficient in both frontend and backend technologies.

Developing our software products requires not only top-notch developers, but also a team of other experts:
Our product owners act as an interface between customer requirements and the development team to ensure that our products meet our customers' needs. 

UX/UI designers shape the user interface of our applications and improve usability, while technical writers work with us to ensure that our products are documented in a clear and understandable way.

If you're looking for a dedicated and dynamic team, join us and work on exciting software products!

Serviceware Kollege hält einen Vortrag vor seinen Kollegen aus dem Bereich Product Development.

Welcome, we are the finance department! We play a crucial role in the financial management and controlling of the company.

Our accounting team guarantees the accurate and timely preparation of monthly and annual financial statements. We ensure compliance with legal requirements and accounting principles. We check and post supplier invoices, maintain financial data, prepare reports for authorities and monitor payment flows. We are also responsible for handling outstanding receivables, are in charge of payment transactions in Germany and abroad and work closely with auditors and tax consultants to ensure compliance.

In addition to collecting, analyzing and evaluating business figures and statistics, our controlling unit we monitors planning targets and prepares budgets and forecasts. Using indicators and key figure systems, we ensure transparency and identify optimization potential in order to provide the management with a solid basis for decision-making and to advise them.

Are numbers, data and facts your thing? Then you'll fit right in with the finance team! Become part of a dedicated group of professionals who ensure the financial health and success of our company.

Woman is holding tablet analysing information.

The consulting department at Serviceware plays a crucial role in the digital transformation of our customers.

Our team of highly qualified consultants are not only experts in implementing innovative software products, but also creative architects of customized solutions based on powerful standards.

Through effective training, our colleagues help our customers realize the full potential of our solutions.

As a central component in the planning and execution of various projects, our consultants ensure that Serviceware is positioned and strengthened as a leading provider of software solutions for the digitalization and automation of service processes.

Every day, the consulting team actively shapes the future of our company and supports our leading position in the industry.

Are you ready to join a dynamic and proactive team? Then don't hesitate to apply!

Kollegen fahren zusammen Seifenkistenrennen.

Do you want to make a difference and are you passionate about sales? Then our sales team is the right place for you!

Our sales team acquires new customers with a great deal of passion and expertise, which drives the growth of our company. In addition to identifying potential IT projects, networking with contacts and partners plays an important role.

Colleagues maintain existing customer relationships and ensure that our customers are satisfied and remain loyal to the company in the long term. Our colleagues skillfully use their moderation and negotiation skills to present our solutions and negotiate contracts. Our sales team sees itself as a strategic consultant and project manager at the same time: our customers' needs come first. It is therefore crucial for the success of a project to understand the needs of each individual customer and at the same time to steer a wide variety of IT projects through the sales cycle.

If you want to be part of a young and motivated team where you can contribute your skills and ideas, then don't hesitate any longer and apply now!

We look forward to getting to know you and celebrating successes together. Be a part of our team!

Sales Team auf einem Event.

The main task of our support department is to assist our customers with challenges within the software solution they use and at the same time to serve as a central point of contact for questions of any kind. To this end, our team works together across all locations to find the fastest and most efficient solutions and answers for the product in use.

Our team take on both smaller challenges in the front end, e.g. questions about the product or faults in the user interface, as well as large, complex topics in the back end, which require in-depth analyses of the program code and a high level of technical understanding at database level, for example. We not only come into contact with our own software solutions, but also with the technical infrastructure of our customers and various partner products – so we can constantly expand and develop our knowledge.

As a managed service engineers, we carry out various implementations for our customers, update their systems with the latest product patches and regularly check the systems for problem-free operation.

Are you looking for a responsible, varied and exciting job in a dynamic team? Then you've come to the right place!

Four colleagues from the support team stand next to each other and laugh into the camera.

In our inside sales team, you can expect an exciting combination of sales activities and commercial processing of our customer orders. We are not only focused on providing quotes for our existing customers, but also strive to inspire them with more innovative products from our portfolio.

Our highly motivated team is very familiar with Microsoft CRM and the ERP system Business Central. This enables us to accompany the entire process from the first customer meeting to the ordering of software and hardware.

In addition, we support our sales team with preparing quotations and provide key information as we pursue common goals as a close-knit unit.

If you have a passion for commercial processes and sales, you will find the ideal opportunity with us to deepen your interests and actively participate in our success story. Come and join our team!

Zwo colleagues look at a screen together and discuss the display.

Welcome to the marketing team, where creative, analytical and solution-oriented minds work closely with various business units to achieve the company's goals.

Our team is structured around key focus areas: content and editorial, graphic design, video and audio, performance and automation marketing, data and process management, event management, webmaster tasks and HR marketing.

In our content and editorial unit, we develop and create target group-specific content that generates the right buzz. The graphic design team creates visually appealing elements to complement various media, while our video and audio experts bring multimedia content to life. Our performance marketing managers run targeted campaigns for B2B lead generation, and our data and process manager ensures compliance with regulations in managing customer data.

We also organize impactful events, maintain and optimize our corporate website and work closely with the HR department to strengthen the company's employer image.

If you would like to bring your skills to our marketing team and help shape exciting international marketing campaigns, then join our team!

Mitglieder aus dem Marketing Team sitzen vor einem Gebäude und lächeln in die Kamera.

As the technical backbone, the Cloud Management team is responsible for the infrastructure of Serviceware's SaaS offerings. Our responsibilities include the development, operation and continuous expansion of the hardware and software infrastructure on which Serviceware's SaaS solutions are operated.

The team covers the entire spectrum of operating a highly available virtualization infrastructure. This starts with the configuration and administration of the actual hardware (e.g. hypervisor, networking, and storage)and extends through the virtualization layer (VMware) to the administration of the operating systems (Windows Server and Linux) and shared services (e.g. database server or load balancer).

To ensure service availability and data integrity at all times, the system is designed for high availability and is monitored closely by our cloud system engineers. Repetitive tasks are mapped into processes and automated, enabling efficient and consistent high-quality execution.

We work closely with the support/managed service, consulting and product development teams on a day-to-day basis.

In our team, both IT enthusiasts with a broad range of knowledge and experts with in-depth specialist knowledge will find an interesting and challenging job.

Does that sound exciting to you? Then we would love to hear from you and invite you to contribute your ideas. Become part of our team!

Zwei Kollegen aus dem Cloudmanagement Team schauen in den Bildschirm und diskutieren.

In our human resources department, we work hand-in-hand to ensure that we successfully navigate all phases of the employee lifecycle and positively shape our collective journey.

Our responsibilities include not only recruiting talented individuals but also fostering an inspiring corporate culture. We place great emphasis on creating a work environment that fosters innovation, recognizes the individual strengths of all employees and at the same time strengthens team spirit and collaboration.

Our goal is to create an environment where each individual can grow and develop. The well-being of our employees is particularly important to us. Our team is always ready to answer questions, address concerns and ensure that everyone feels comfortable and supported. We are the point of contact for all HR-related matters and work closely with management to ensure a harmonious and productive work environment.

If you are looking for an open-minded HR department that is passionate about developing all employees and promoting a positive company culture, then you've come to the right place.

We look forward to welcoming you to our team and shaping the future of our company together.

Young team stands together as a group and talks in a pleasant atmosphere.
Zwei Kollegen schauen in die Ferne und fokussieren ein Ziel.

How to apply at Serviceware

Depending on where you live, we'll meet online or in person for an initial conversation. Our main goal here is to get to know you and to give you an idea of who we are and what we do. If we share a good feeling on both sides, we will schedule another meeting. Now it's more specifically about your skills, the requirements of the job and you also get to know the first members of your future team. Usually at this point, we've all developed a good sense of whether or not we're a good fit for each other, and in the best-case scenario, we can talk about you joining Serviceware!

Want to be part of something special?

Then we look forward to hearing from you!

Two female colleagues and one male colleague smiling.

Contact us

We are here for you if you have any questions about the application process, job openings or apprenticeships.

 

Vanessa Rivera

Human Resources Manager
Finance and Administration, HR, Marketing, Product Development and Support
careers@remove-this.serviceware-se.com

Giuliano Mannino

Human Resources Manager
Sales and Consulting
careers@remove-this.serviceware-se.com

Carina Hess

Human Resources Manager
Apprenticeships
careers@remove-this.serviceware-se.com