Serviceware Financial 6.4 offers more speed in simulations and cost modelling - "what if"-scenarios are now a matter of minutes only. In addition, it comes with a powerful proven planning component that integrates seamlessly into the customizable Serviceware Financial workstreams.
You'll continue to work with the most flexible cost model in IT Financial and Technology Business Management, of course - the Digital Value Model.
Features of Serviceware Financial
The Serviceware Digital Value Model (DVM) is an enhanced cost model that includes best practice tables for data-mapping and effective reporting options. In summary, DVM helps you increase cost transparency and reduce costs. Especially in the area of cloud economics, the model helps avoid the typical ‘cloud-bill shock’ caused by uncontrolled, hidden SaaS adoption. It also supports the transformation of IT to an agile, product-oriented approach, through increased automation in service planning and provisioning.
New approval and job monitoring enhancements meet the need for coordinated, cross-responsibility planning processes.
Serviceware Financial places special emphasis on interlocking different information levels between service information and financial information closely. These are presented clearly, to drive information-based decision-making further forward.
Serviceware Financial 6.3 introduced Cloud Cost Management, enabling clients to keep track of both on-premises and cloud costs to help them monitor, control, plan and optimize all cost items in one application. This enables them to significantly reduce their cloud costs. It also provides seamless integration with VMware Aria CostTM powered by CloudHealth®, supporting all major public cloud vendors.
This will vary, depending on your specific requirements. However, in general we would estimate that 25-35% of the overall implementation effort will require your involvement as a customer. Typical activities that we need your involvement with include:
Serviceware Financial can be deployed in the Serviceware Private Cloud or in a cloud provider of your choice (e.g. AWS, Azure, GCP). If required, Serviceware Financial can also be deployed on your premises. The key drivers of the SaaS fee are:
Serviceware Financial is typically used by larger enterprises to help manage the associated level of complexity in IT and shared service costs. Whilst Serviceware is a German headquartered software company, we work with global organizations from a range of industries. Four of the seven largest German companies use Serviceware, including 17 of the DAX-40. See our case studies for more information about how we have helped these customers.
We take the ‘train the trainer’ approach as part of onboarding our customers, with the aim of enabling customers to become self-sufficient and confident with the solution. In addition to this, standard support is available between 7am-8pm CET Monday to Friday (excluding German Bank Holidays).
You can also take advantage of our Professional Services. Serviceware’s partner ecosystem includes 50+ companies around the world. These consulting firms, resellers, managed service providers and technology firms work with Serviceware to deliver outstanding business outcomes to clients through advisory, implementation, managed services or technology solutions.
"Serviceware Financial is the technical basis for Volkswagen Group’s IT Service Catalog and essential for group-wide cost allocation and IT service charging."
Steinar Páll Landrø
IT Service Portfolio Steering, Volkswagen Group
“Serviceware Financial is the only solution that enables me to map out multi-dimensional service value-creation chains. That’s exactly the transparency needed to allocate service costs and the cost drivers involved.”
Head of IT Service Management, ZF Group
“From data to dashboard, team Serviceware’s approach to ITFM and Technology Business Management is unique: they exude service excellence in all processes. Multi-cloud customers should expect to cut costs using VMware Aria Cost powered by CloudHealth’s structured data and Serviceware Financials speedy time-to-value and TCO planning and reporting platform.”
Director of Channel, VMware Germany
Serviceware is your partner for strategic excellence. We are here to develop visionary concepts with a practical edge, ensuring what we propose is achievable for your business. From strategy formulation to analyzing business processes, we design the ideal service model tailored to your company, leveraging the best of both classic strategy and IT consulting.
What sets us apart is our seamless integration of seasoned top management consultants and implementation-savvy IT experts right from the project's inception. This collaborative approach guarantees holistic and actionable solutions, addressing strategic, functional, and IT requirements in equal measure. With a sharp focus on your business processes, we deliver consulting services without interruptions, ensuring a benefit-optimized outcome for you.
Our track record speaks volumes - we boast a roster of satisfied clients, including medium-sized businesses and renowned DAX-listed companies from various industries. Our success is rooted in understanding our clients' unique concerns and requirements, fortified by the expertise of strong partners and the strategic prowess of our consultants demonstrated across numerous large-scale projects.
Serviceware. That's how.
Watch a self-service demo or book a live demo with our expert consultants today to see what our ITFM solution can do for you.
Gain insight into service cost modeling and simulation with a concrete application example: How to easily calculate and simulate changes in the composition of your services. What happens when new employees join and are added? To what extent does this affect the cost of services?
See how you can easily identify potential savings, calculate the Total Cost of Ownership of your cloud and on-premises services, visualize the composition of services with the Visual Service Analyzer and create what-if analyses.