Serviceware Processes Trainings

Workflow Training

The Workflow training

The training for everyone who wants to setup and adjust service management processes

At the end of this training, you will be able to create your own workflows. Theoretical and practical expertise will be combined by using a continuous workflow example thereby displaying the usage of workflow components as well as conceptual backgrounds in a simple manner. Furthermore, activities all the way to the parameter level will be explicated allowing you to optimally map all required processes.

Contents of this training:
  • Overview over Serviceware workflow components
  • Management of workflow definitions 
  • Creation and configuration of workflows 
  • Introduction to and detailed description of included activities
  • Activity Designer – basic configuration of and first look into creating your own activities, code libraries, as well as text templates for emails

Testimonials from Serviceware training participants


“I can meet colleagues from other countries and different branches and everyone brings their own suggestions. During breaks I can learn about solutions from other companies which is very valuable to me.”

Detlev Viefhues, Head of IT Service Management, District administration Soest

“The coaches are really good and they know what they’re talking about. But I am also a fan of the third halftime, that is the time after training when you can discuss topics with the other participants. It’s useful to learn what solutions other companies have implemented.”

Christian Liedtke, Representative head of IT, Medienhaus Lensing

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Do you have any questions?

You have any further questions about the training program or you want to make an individual appointment? Do not hesitate to contact us!

Reservation conditions:

If the minimum amount of participants is not reached, helpLine GmbH reserves the right to reschedule or cancel affected classes. In case of cancellation or rescheduling of a class, participants are not entitled to a refund of already accrued costs.


You can cancel registrations at no cost by handing in a written cancelation at least 21 days prior to the start of the training. In case of cancelation later than that, we will charge 50% of the price of the training. In case of nonattendance without cancelation or in case of cancelation on the day the training starts, we will have to charge the full training costs. We reserve the right to cancel or reschedule appointments for organizational reasons (e.g. due to poor attendance). In case of cancellation on our part we will provide you with an alternate date as soon as possible.