Serviceware Processes Training


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The training for everyone who wants to set up and adjust service management processes

At the end of the course, you will be able to create your own workflows for your Serviceware Processes system. Theory and practice are combined using an end-to-end workflow example so that you can easily learn how to use the workflow components as well as the conceptual background. In addition, the activities are explained down to parameter level so that you can optimally map the desired processes by using them.

Contents of this training:
  • Overview over Serviceware workflow components
  • Management of workflow definitions 
  • Creation and configuration of workflows 
  • Introduction to and detailed description of included activities
  • Activity Designer – basic configuration of and first look into creating your own activities, code libraries, as well as text templates for emails

Testimonials from Serviceware training participants


“I can meet colleagues from other countries and different branches and everyone brings their own suggestions. During breaks I can learn about solutions from other companies which is very valuable to me.”

Detlev Viefhues, Head of IT Service Management, District administration Soest

“The coaches are really good and they know what they’re talking about. But I am also a fan of the third halftime, that is the time after training when you can discuss topics with the other participants. It’s useful to learn what solutions other companies have implemented.”

Christian Liedtke, Representative head of IT, Medienhaus Lensing

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Do you have any questions?

For further questions about the training program or to make an individual appointment please do not hesitate to contact us.

Reservation conditions

If the minimum amount of participants is not reached, Serviceware reserves the right to reschedule or cancel affected classes. In case of cancellation or rescheduling of a class, participants are not entitled to a refund of already accrued costs.


You can cancel registrations at no cost by handing in a written cancelation at least 21 days prior to the start of the training. In case of cancelation later than that, you will be charged 50% of the price of the training. In case of nonattendance without cancelation or in case of cancelation on the day the training starts, you'll be charged the full cost of training. We reserve the right to cancel or reschedule appointments for organizational reasons (e.g. due to poor attendance). In case of cancellation on our part we will provide you with an alternate date as soon as possible.

Serviceware Training Centers


Lennéstraße 3
D-10785 Berlin

Location Berlin open map

Palma, Spain

Gran Via Asima, 6
Edificio A – 2° Planta
07009 Palma de Mallorca

Location Palma open map