Serviceware Processes Training

Processes Extension Design

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The training for everyone who wants to create and configure objects and dialogs in the service management system

At the end of this training, participants will be able to create new object definitions as well as adjust already existing definitions and their dialogs in the Serviceware Processes system. Furthermore, participants can configure object hierarchies, thereby adjusting the system according to individual core data and realistically mapping support processes.

Contents of this training:
  • Introduction to the object and database model
  • Creation of new object definitions as well as extension of already existing definitions
  • Configuration of object relations
  • Setup and extension of object dialogs
  • Implementation of advanced dialog functions via Visual Basic script

Testimonials from Serviceware training participants


“I can meet colleagues from other countries and different branches and everyone brings their own suggestions. During breaks I can learn about solutions from other companies which is very valuable to me.”

Detlev Viefhues, Head of IT Service Management, District administration Soest

“The coaches are really good and they know what they’re talking about. But I am also a fan of the third halftime, that is the time after training when you can discuss topics with the other participants. It’s useful to learn what solutions other companies have implemented.”

Christian Liedtke, Representative head of IT, Medienhaus Lensing

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Do you have any questions?

For further questions about the training program or to make an individual appointment please do not hesitate to contact us.

Reservation conditions

If the minimum amount of participants is not reached, Serviceware reserves the right to reschedule or cancel affected classes. In case of cancellation or rescheduling of a class, participants are not entitled to a refund of already accrued costs.


You can cancel registrations at no cost by handing in a written cancelation at least 21 days prior to the start of the training. In case of cancelation later than that, you will be charged 50% of the price of the training. In case of nonattendance without cancelation or in case of cancelation on the day the training starts, you'll be charged the full cost of training. We reserve the right to cancel or reschedule appointments for organizational reasons (e.g. due to poor attendance). In case of cancellation on our part we will provide you with an alternate date as soon as possible.

Serviceware Training Centers


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Palma, Spain

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07009 Palma de Mallorca

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