Incorporate surveys into your service processes to provide a safe environment for your customers to give feedback - anonymously, if preferred.
Measure customer loyalty and their likeliness to recommend you to others.
Use the intuitive, web-based Survey Designer to create any number of surveys to gather feedback from your customers.
Integrate surveys into any type of service process such as service requests, orders, incidents or any other type of communication.
Plan for scheduled mailing of survey invitations or regularly recurring surveys.
Use variable field functions (e.g., checkboxes, scales, asterisks, and text boxes) to design answers differently depending on the question.
Use reference values (e.g. ticket number or company name) to link the feedback in the evaluation to a specific event or process activity, or to cluster different surveys.
Send invitations for feedback via personalized HTML e-mail and use a wide range of formatting options to shape the content of the templates.
Surveys can be conveniently called up and completed on any device in any browser - including mobile thanks to a responsive design.
Ensure that only the contacted person fills out the survey by setting up authentication.
Allow users to fill out surveys anonymously. Once the survey has been sent, it is no longer possible to identify the person who received the survey.
Survey supports five languages (DE, EN, FR, NL, IT) in the standard version. Multi-language support refers to both the application and the ability to provide each survey in these languages.
As a service provider, you can create separate environments on the same infrastructure for different customers or organizational units. This ensures clean data separation from data capture to evaluation.
Analyze the results of your surveys in automatically generated reports (All evaluations are strictly separated by client).
Get in touch and we're happy to answer all of your questions!