Serviceware Platform Module 


Get your customers' feedback on your service offering quickly and easily. With Serviceware Survey, you can easily create reusable surveys that can be automatically integrated into your business processes.

Your Benefits

How your customer service will enhance using Serviceware Survey 

Improve customer experience  

Create holistic service experiences by embedding surveys into your service processes that are quick and easy to use.  

Strengthen customer loyalty

Provide a trustworthy and neutral environment for your customers to provide feedback - anonymously, if preferred.  

Gain feedback

Obtain structured user input to further improve your product and service offering.  

What's inside

These features enable you to succeed

Survey Designer

Use the intuitive, web-based Survey Designer to create any number of surveys to gather feedback from your customers.

Platform-wide use  

Integrate surveys into any type of service process such as service requests, orders, incidents or any other type of communication.


Time scheduled mailing

Plan for scheduled mailing of survey invitations or regularly recurring surveys.


Wide range of query options    

Use variable field functions (e.g., checkboxes, scales, asterisks, and text boxes) to design answers differently depending on the question.


External reference  

Use reference values (e.g. ticket number or company name) to link the feedback in the evaluation to a specific event or process activity, or to cluster different surveys.



Send invitations for feedback via personalized HTML e-mail and use a wide range of formatting options to shape the content of the templates.

Easy to use on any device

Surveys can be conveniently called up and completed on any device in any browser - including mobile thanks to a responsive design.

Access with or without login    

You want to be sure that only the contacted person fills out the survey? For these cases, you can set up authentication before filling out.


Anonymous filling  

Alternatively, you can decide that the survey should be filled out and saved anonymously. In these cases, once the survey has been sent, it is no longer possible to identify the person who received the survey.


Multi-language support  

Survey supports five languages (DE, EN, FR, NL, IT) in the standard version. Multi-language support refers to both the application and the ability to provide each survey in these languages.


Multi-client capability  

As a service provider, you can create separate environments on the same infrastructure for different customers or organizational units. This ensures clean data separation from data capture to evaluation.


Easy analysis     

Analyze the results of your surveys in automatically generated reports (All evaluations are strictly separated by client).


Survey and more

Solutions for digital service management

Streamline processes and provide an outstanding service experience for customers and employees with a solution based on the Serviceware platform.

Serviceware Logo.

Would you like to know more about Survey?

Get in touch and we're happy to answer all of your questions!