Your Benefits
Create holistic service experiences by embedding surveys into your service processes that are quick and easy to use.
Provide a trustworthy and neutral environment for your customers to provide feedback - anonymously, if preferred.
Obtain structured user input to further improve your product and service offering.
What's inside
Use the intuitive, web-based Survey Designer to create any number of surveys to gather feedback from your customers.
Integrate surveys into any type of service process such as service requests, orders, incidents or any other type of communication.
Plan for scheduled mailing of survey invitations or regularly recurring surveys.
Use variable field functions (e.g., checkboxes, scales, asterisks, and text boxes) to design answers differently depending on the question.
Use reference values (e.g. ticket number or company name) to link the feedback in the evaluation to a specific event or process activity, or to cluster different surveys.
Send invitations for feedback via personalized HTML e-mail and use a wide range of formatting options to shape the content of the templates.
Surveys can be conveniently called up and completed on any device in any browser - including mobile thanks to a responsive design.
You want to be sure that only the contacted person fills out the survey? For these cases, you can set up authentication before filling out.
Alternatively, you can decide that the survey should be filled out and saved anonymously. In these cases, once the survey has been sent, it is no longer possible to identify the person who received the survey.
Survey supports five languages (DE, EN, FR, NL, IT) in the standard version. Multi-language support refers to both the application and the ability to provide each survey in these languages.
As a service provider, you can create separate environments on the same infrastructure for different customers or organizational units. This ensures clean data separation from data capture to evaluation.
Analyze the results of your surveys in automatically generated reports (All evaluations are strictly separated by client).
Survey and more
Streamline processes and provide an outstanding service experience for customers and employees with a solution based on the Serviceware platform.
Leave the pains of mere ticket management behind and establish a modern ITSM solution with Serviceware
Learn more
Use Serviceware to improve customer experience, create customer loyalty and improve your market reputation
Learn more
Establish HR services that increase employee satisfaction and effectively relieve the HR department
Learn more
With Serviceware, care organizations match patients' demand for care with your available resources
Learn more
Get in touch and we're happy to answer all of your questions!