Serviceware Platform Release: More confidentiality and transparency for service organizations

  • Serviceware delivers integrated service portfolio management for its established IT and Enterprise Service Management software, Serviceware Processes
  • IT Finance and Operations gain a comprehensive view of the service life cycle with the help of the Service Portfolio module
  • Cross-departmental and confidential service management is simplified by the new authorization system "Dynamic Permissions"

Idstein, January 20th 2023 - Serviceware is introducing a new generation of service management of the company's own solution for IT and Enterprise Service Management, Serviceware Processes. The new version is tailored to the needs of organizations that need to securely deliver complex service portfolios, track service levels and provide visibility into the cost of services.

Compliance across departmental boundaries 
When processing service requests, personal data needs to stay confidential. This becomes even more important when multiple service teams, such as IT, HR and facility management, use the same platform. With the new "Dynamic Permissions" authorization system, service organizations can easily map complex authorization scenarios. This ensures that important compliance requirements are met and speeds up the implementation of the platform.
Transparent service portfolio for greater efficiency 
Creating clarity about the costs of services is a key challenge for internal and external service providers. The Service Portfolio module in Serviceware Processes consistently links the cost of service offerings with service operations.  Financial and operational aspects of services are continuously synchronized and available to all stakeholders. This is a milestone towards a holistic view of the company's service offering. 

"Cost and service level transparency for IT and shared services enable efficient digital transformation. The Serviceware platform provides all the necessary tools." 

Tobias Unger, Group Director Product, Serviceware 

For more information about how Serviceware could be helping your organization to easily manage IT Service transparent and confidential, please contact us.