Software Release - Serviceware Performance 9.2: the new release delivers an AI-based efficiency boost to your planning process

  • AI/ML methods relieve controllers of time-consuming manual routine tasks
  • Users can set up and train new models with their own data
  • Performance AI module improves accuracy, productivity and saves time
  • The use of AI/ML in planning and forecasting increases speed and quality through data-driven predictions

The latest release of Serviceware Performance 9.2, the leading software solution for Corporate Performance Management (CPM), offers its users significant usability improvements and enhancements on several levels, especially for Performance AL. The core of the current release is the technical integration of the Performance AI module for intelligent corporate planning. 

Based on their own data, users can then easily set up and train models. Seamless integration with Performance workbooks enables users to integrate the results directly into the planning process, display different scenarios and use them for new planning cycles. The Performance AI module is easy to understand and use. 

With the help of the Performance AI module, Serviceware Performance helps companies increase their efficiency and precision in planning and forecasting. The quality of the planning process and the planning results is further improved. AI/ML continuously incorporates new findings so that effectiveness continues to increase. At the same time, AI/ML relieves the controlling team of repetitive manual tasks.

Serviceware Performance 9.2, in particular the Performance AI module, was developed in close cooperation with experienced users and planners in large companies, but is designed to meet the needs of medium-sized businesses too. 

Serviceware SE thus consistently continues the integration of AI in all levels of the Enterprise Service Management (ESM) platform.


About Serviceware

Serviceware is a leading provider of software solutions for the digitalisation and automation of service processes (Enterprise Service Management) with which companies can increase their service quality and manage their service costs efficiently.

The Serviceware Platform includes the software solutions Serviceware Processes, Serviceware Financial, Serviceware Resources, Serviceware Knowledge and Serviceware Performance. All solutions can be used in an integrated manner, but also independently from one another.

Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of the Enterprise Service Platform. Further components of the portfolio are safe and reliable infrastructure solutions as well as Managed Services.

Serviceware has more than 1,000 customers worldwide from various business sectors, including fifteen DAX companies and five of the seven largest German companies. The headquarters of Serviceware are in Idstein, Germany. Serviceware employs more than 500 employees at fourteen international sites.

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