Case Study Palfinger

Palfinger reduces work time for IT cost settlement with Serviceware Financial

The manufacturer manages all of its IT services with Serviceware’s financial management solution and has reduced worktime for settlements from 1-2 days to just 2 hours per month.

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Improving transparency in IT controlling


Palfinger is a leading manufacturer of innovative lifting solutions. Through its steady growth, the company became a global player in the business. In an effort to improve its IT financial management offering, the team got in touch with Serviceware.

Palfinger faced the challenge of improving transparency in IT purchases. Stakeholders had trouble keeping up with numerous Excel sheets from various sources which all provided different, inconsistent numbers. The team needed a solution that would allow them to consolidate pricing, calculation, and settlement data of their services in a centrally available manner.

“The monthly expenditure for the settlement of IT costs is now down to a mere two hours. Without the financial management solution, we required one to two days every month."

Alexander Wörndl-Aichriedler
Head of IT Infrastructure and Operations, PALFINGER AG

Palfinger's collaboration with Serviceware 

Palfinger implemented the ITFM tool Serviceware Financial to tackle the challenges faced. The software solution offers functionalities specifically tailored to the detailed and transparent viszualization of IT cost data. Not only was the solution well-received, it furthermore managed to significantly reduce time spent on the settlement of IT costs. 

Some of the key outcomes at a glance

Settlement of IT costs down to 2 hours per month

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90 percent confidence in the solution across service departments

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30 services managed for 3000+ employees


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