Palfinger is a leading manufacturer of innovative lifting solutions. Through its steady growth, the company became a global player in the business. In an effort to improve its IT financial management offering, the team got in touch with Serviceware.
Palfinger faced the challenge of improving transparency in IT purchases. Stakeholders had trouble keeping up with numerous Excel sheets from various sources which all provided different, inconsistent numbers. The team needed a solution that would allow them to consolidate pricing, calculation, and settlement data of their services in a centrally available manner.
Palfinger implemented the ITFM tool Serviceware Financial to tackle the challenges faced. The software solution offers functionalities specifically tailored to the detailed and transparent viszualization of IT cost data. Not only was the solution well-received, it furthermore managed to significantly reduce time spent on the settlement of IT costs.