Peter Paul managed to increase IT service efficiency significantly


Serviceware. That’s how.

Leading ITSM software for your IT services

Does your ITSM software no longer meet the requirements of the digital age? Serviceware provides a new solution for IT service delivery that enables you to leave ticket management systems in the past.

Serviceware is a favorite with IT decision-makers as recognized in the Research in Action report with regard to IT and enterprise service management and is also first in customer satisfaction.

To the study IT and Enterprise Service Management

Serviceware in IT service

Offer optimal IT services for your company

Provide services and knowledge in the self-service portal and deliver a unique customer experience

Accelerate IT service processes

Consistent automation of IT processes reduces the solving time and increases productivity among employees.

Minimize risks due to IT faults

Reliable data and processes for all IT service levels reduce the failure risk and secure IT compliance.

Everything your IT service needs on a single platform

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Certified best practice workflows for your IT
Secure the quality of service operations with process templates for IT processes (ITIL) & compliance (GDPR).

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Asset & configuration management database
An integrated CMDB provides transparency for your infrastructure and averts business risks.

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IT Financial Management
You can view the costs of your IT services and alleviate service planning and budgeting with Serviceware Financial

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Service analytics & reporting
An extensive set of standard evaluations for IT services and easy-to-use self-service options provide a solid basis for future decisions.

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Multi-device self-service portal including service catalog
Offer your IT services online around the clock and enjoy increasing user satisfaction KPIs.

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Knowledge Management
Accelerate IT services by conveniently providing knowledge for users and IT specialists with Serviceware Knowledge.

Strong IT organizations rely on Serviceware

Many renowned companies from various sectors successfully control their IT services with Serviceware.

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Find out why so many businesses trust in Serviceware Service Management software