OPTIMIZE IT SERVICE MANAGEMENT
High cost pressure. Growing compliance demands. The struggle to find new talent in IT. On top of that a client base that has grown used to work with easy-to-consume app interfaces. Can your ITSM solution satisfy all demands of the digital age? Use ITSM software to bring your IT Service mangement to another level.
Consistently tailor your IT management to the needs of your business and facilitate the digital interaction and communication between users and IT employees.
Systematically automate your IT service management processes to reduce solution times for incidents and increase the productivity of your IT service team.
Leverage reliable data and processes for all levels of IT services (e.g. based on ITIL) and reduce risks and guarantee the compliance of your IT.
Serviceware Processes helps us fulfil complex requirements. Thanks to the high flexibility and adaptability of the system, new processes can be easily integrated.
Fast and reliable IT solutions are our core business. With Serviceware, we now manage our IT processes and the complex portfolio on a digital platform. This allows us to support our customers quickly and yet individually.
Serviceware Processes is already capable of perfectly mapping all standard ITSM processes. In addition, we can now even manage our non-ITIL change processes and even map our budget planning and our order processes in the platform.
Use the Serviceware platform to bring your IT service management to the next level. Serviceware provides all capabilities in a modular system that is easy adopted to your needs.
Secure the quality of your IT service management by using tried and tested workflows for IT processes (ITIL) and compliance (GDPR). ITIL is still the standard when it comes to the qualification of IT processes. That is why all Serviceware solutions for ITSM are based on that standard. Additional processes (ordering, access management, etc.) can be seamlessly implemented and integrated.
IT service works best if all your service employees can focus on their key tasks. Provide your IT employees with an ITSM solution that automates routine tasks, offers all required support and information, and guides them through ITIL-based processes.
Get a clear overview over service offering and provide the ability to design better services in the future by the definition and creation of IT service catalogs. Serviceware solutions make it easy to create and maintain such an IT service catalog and thus provide a primary reference point for IT service management. Furthermore, you can use it in your IT financial management (ITFM) to gain an overview over your IT service costs and improve the planning and budgeting of your IT and shared services.
Grant access to your IT services on multiple channels and all around the clock to increase customer satisfaction. Provide clients with various communication channels, be it phone, chat, email, or web portal. Your IT will be able to work more efficiently and your customers and employees will be happier.
An integrated asset & configuration management database (CMDB) brings transparency into your infrastructure and helps to minimize business risks. This will make your IT service even more powerful.
An extensive set of standard reports for IT service as well as easy-to-use self-service options offer a strong foundation for future decision making. Get a clear and immediate overview over the current status of your entire ITSM team. Use KPIs (Key Performance Indicators) to supervise the availability of your services and keep an eye on the number of incidents. Gather and leverage data to optimize IT service quality continuously and sustainably.