Case Studies
Resources
Blog
Get to know how Microsoft Power BI fits into the analytics landscape and why it's worth adding Serviceware Performance AL.
How could we improve the quality of our execution and provide our customers with an outstanding experience, whilst freeing up budget to…
Digital investments alone are not enough to meet the next normal’s needs. Thriving in the next normal will require strategic decision making…
Case Study
BGV provides its employees with access to the essential knowledge needed for promptly and effectively addressing all customer requests…
DFH ensures smooth service processes via a Serviceware solution for Customer Service Management (CSM)
Learn how knowledge management paired with AI algorithms can boost modern customer service.
Explore the untapped potential that lies within modern messaging apps, offering exciting possibilities for customer service enhancement.
What approach should you take for B2B and/or B2C and what does it means for your customer service management?
Especially in the digital age – where everything is a service – it is important to know what to look out for, if you want the customer…
IT Leaders are under more intense pressure than ever before to perform and deliver for their businesses. Is a centralized or decentralized…
What costs would acquiring asset XYZ cause? What value could be created through that acquisition? How would reducing the budget spend on any…
How to gain gain a transparent view of costs versus business value generated. Is cloud the best solution or in-house legacy systems?
What does optimal IT cost control look like? Find out what you can do to optimize your ITFM and why gaining an overview over the…
It is essential to clearly define the role of IT in terms of easily understandable services. These services should be structured and…
We have identified four key metrics for ITFM solutions that can help CIOs and CFOs on they journey to more efficient IT financial…
These days, companies face unprecedented challenges when it comes to sustainable, future-proof IT budget planning. How do you get your IT…
When discussing strategic controlling and financial management – both inside and outside of IT – one of the terms that keeps coming up…
Find out how effective forecasting allows you to work with difficult situations by enabling budget adjustments, damage avoidance, and the…
Analyst Report
Today, it is essential for business survival to minutely assess the chances for success for each and every project. This is where proper…
Fact Sheet
Sustainable, future-proof IT Financial Management. Find out how to efficiently optimize your IT budget!
White paper
Discover the advantages of using specialized ITFM software.
Serviceware Processes helps them to handle the necessary documentation processes efficiently.
Follow our guide to take your IT controlling to new heights. Learn how to optimize budgeting processes and save time and money in the short…
Customer benefits and competitiveness are at the forefront of the Fürth-based family company uvex, where they form the basis for value…
Moving the GBS debate from cost to value: Delivering meaningful service costing whilst navigating a pandemic is not easy. Read our free…
The LBS service team now processes queries from all users more efficiently than before, provides automatic feedback and has reliable asset…
Palfinger now takes only 2 hours per month to do settlements, down from 1-2 days.