ITFM Software

IT Financial Management and Digital Value

One of the highest operational costs for any enterprise is its technology spending. ITFM is dedicated to controlling and optimizing IT costs based on the needed value that IT and Shared Services should bring to the business, quality and related risk factors.

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Become a strategic visionary

Redefine your role as a CIO

The journey of a CIO is laden with critical questions that demand insightful answers. How do I thrive on this digital transformation journey? How can I truly understand where our costs are distributed across the IT landscape? And perhaps most importantly, how can I unravel the enigma of translating these expenditures into tangible business value?

Overcome the hurdles of getting started

The implementation of an ITFM software might seem daunting, but it's akin to embarking on a well-guided expedition. With the right solution, you gain a roadmap tailored to your organization's needs, enabling you to transition smoothly into a data-driven approach. You'll discover newfound efficiencies as you automate processes, eliminate redundancies, and establish a clear hierarchy of costs.

Arrows to the right

Unravel the intricacies of cost distribution

Once you're on this journey, the fog surrounding cost distribution lifts. A sophisticated ITFM software empowers you to dive deep into your organization's IT spending, revealing insights that were once buried in spreadsheets and disparate systems. You can now pinpoint exactly where your financial resources are being allocated. This newfound visibility transforms a previously complex labyrinth of expenditures into a transparent and manageable landscape.

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Link expenditures to tangible value creation

But the true magic of an ITFM software lies in its ability to illuminate the value these costs bring to the table. With its analytical prowess, you can bridge the gap between financial investments and their impact on the organization. Imagine being able to correlate IT spending with key business outcomes – accelerated product launches, enhanced customer experiences, or streamlined operations.

This capability elevates your role from a mere cost manager to a strategic visionary, armed with the insights needed to shape the financial trajectory of the company and steer your organization toward sustainable growth and success.


10 Steps to Successful IT Cost Management [Whitepaper].
10 Steps to Successful IT Cost Management

Give your ITFM a health check going into 2023 with our free whitepaper! It clearly outlines the 10 steps you should consider to stay competitive in the new year. From cataloging to managing supply and demand – how healthy are your IT costs?


Providing a single source of truth along the IT value chain

ITFM funnel: icons for phone, mail, headset, cloud, server, lightbulb etc. getting sucked into a laptop with ordered dashboard.
  • Achieve Transparency

Know exactly where you can reduce costs and re-invest by implementing real-time visibility across your business.

  • Optimize Costs

Every penny counts, particularly during a financial crisis. Why spend more than is necessary in the cloud and pay for services that aren’t being embraced?

  • Invest for Growth

The pace of Digital Transformation has been increasing tremendously. Now is the time to invest wisely in your digital capabilities. Surplus budget from a reduction in IT spend can drive innovation initiatives.

  • Fact-based Decision Making

Don’t rely on traditional reporting methods and confusing spreadsheets that create unwanted errors and introduce risk. Make decisions based on facts, instead of hearsay. Use real-time, accurate information to make critical decisions for your business.

  • Service Transformation

Improve both internal and external service provision. Better relationships between IT and internal departments and strategic objectives fuel success.

Serviceware is your trusted partner

Serviceware is your partner for strategic excellence. We are here to develop visionary concepts with a practical edge, ensuring what we propose is achievable for your business. From strategy formulation to analyzing business processes, we design the ideal service model tailored to your company, leveraging the best of both classic strategy and IT consulting.

What sets us apart is our seamless integration of seasoned top management consultants and implementation-savvy IT experts right from the project's inception. This collaborative approach guarantees holistic and actionable solutions, addressing strategic, functional, and IT requirements in equal measure. With a sharp focus on your business processes, we deliver consulting services without interruptions, ensuring a benefit-optimized outcome for you.

Our track record speaks volumes - we boast a roster of satisfied clients, including medium-sized businesses and renowned DAX-listed companies from various industries. Our success is rooted in understanding our clients' unique concerns and requirements, fortified by the expertise of strong partners and the strategic prowess of our consultants demonstrated across numerous large-scale projects.

We additionally offer services in the areas of managed services, IT and cloud infrastructure, and professional software training.

Serviceware. That's how.

What's the difference


Technology Business Management (TBM) is an extension of IT Financial Management (ITFM) and was defined by the independent TBM Council. The goal of TBM is to make the value of all IT investments measurable and to record the costs transparently. This enables CIOs and CFOs to make a data-driven assessment of the value created by IT services and investments.

Serviceware has developed the Digital Value Model, based on the taxonomy of Technology Business Management (TBM), to save companies millions in IT costs. The complexity within ITFM is met with maximum transparency, a sophisticated steering logic, KPI, best practices and consulting services that drive digital value. Vast amounts of data can be processed in the Digital Value Cost Model, to accelerate digital transformation and bring efficiency, effectiveness and productivity through IT Financial Management.

Learn more about the Digital Value Model →

Live demo

Get on the fast track to business value

Watch a self-service demo or book a live demo with our expert consultants today to see what our ITFM solution can do for you.

Serviceware Financial

Simulation and Cost Modeling

Gain insight into service cost modeling and simulation with a concrete application example: How to easily calculate and simulate changes in the composition of your services. What happens when new employees join and are added? To what extent does this affect the cost of services?

Serviceware Financial

Cloud Cost Management

See how you can easily identify potential savings, calculate the Total Cost of Ownership of your cloud and on-premises services, visualize the composition of services with the Visual Service Analyzer and create what-if analyses.


What IT executives say

"Serviceware Financial is the technical basis for Volkswagen Group’s IT Service Catalog and essential for group-wide cost allocation and IT service charging."

Steinar Páll Landrø
IT Service Portfolio Steering, Volkswagen Group

Read more customer references

“Serviceware Financial is the only solution that enables me to map out multi-dimensional service value-creation chains. That’s exactly the transparency needed to allocate service costs and the cost drivers involved.”

Jens-Uwe Siems
Head of IT Service Management, ZF Group

Read more customer references

“From data to dashboard, team Serviceware’s approach to ITFM and Technology Business Management is unique: they exude service excellence in all processes. Multi-cloud customers should expect to cut costs using VMware Aria Cost powered by CloudHealth’s structured data and Serviceware Financials speedy time-to-value and TCO planning and reporting platform.”

Brigitte Orth
Director of Channel, VMware Germany

Read more case studies
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ITFM resources


Serviceware Financial Laptop mit Programmen

October 11: Using Benchmarking to Drive Cost Optimization in ITFM

Systematic benchmarking shows you where your portfolio stands in direct comparison with your competitors. Watch the webinar.


Quick Rundown of Technology Business Management (TBM) Fundamentals

TBM is a methodology for businesses to manage their IT as if it were their own business, focusing on value delivered rather than solely costs. But how does it work?