Serviceware Resources

How do you increase the productivity of mobile and field services?

Serviceware. That's how.

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The solution

Serviceware Resources

Serviceware Resources solves your main challenge in mobile service by allocating service orders to resources. You get to provide the best possible service to your customers while increasing your efficiency. 

Serviceware Resources supports the entire field service process, all the way from the order to the invoice. Your business can save time and money every step of the way. At the same time, the quality of your customer service increases.

  • Optimized allocation of resources
  • Self-service scheduling
  • Powerful customer service app
  • Digital service reports anytime, anywhere
  • Optimized route planning
  • Easy-to-use planboard

Customer Services

Plan and optimize to excel in customer service

Optimize field service's time and task management

Duty and shift schedules featuring cross-team planning and templates for recuring shift structures and task lists.

Location
Plan routes automatically or adjust plans manually

Automated field service planning with single and multi-route optimization and manual real-time grid planning via drag and drop.

Stay flexible in emergencies

Warnings when guidelines are breached and functions for last minute plan changes.

Field Service

Perfectly integrate your field service with the mobile app

Keep an overview anytime, anywhere

Daily overview over assignments and automatic updates in case of changes.

Peoples icon
Stay in contact with your team

Private messaging between mobile agents and the head office & steady flow of information between all parties involved.

Document everything immediately

Form-based reports for filing services digitally as well as electronic capture of travel costs, time, and other expenses.

Mobile Services

Accelerate your accounting for all of your mobile services

Submit all documentation digitally

Faster accounting cycles thanks to direct transmission via the mobile app.

Keep all stakeholders informed at all times

Immediate dispatch of service records to customers and the head office whenever needed.

Exchange data with the ERP system

Transfer accounting data into the ERP system with the ERP connector.

More solutions

Also covered in the Serviceware Platform

Serviceware Financial Logo.

Cut costs, optimize budgeting, and gain transparency over all of your finances for IT and shared services

Serviceware Processes Logo.

Ensure seamless, digital service processes to support customers and employees across all departments

Serviceware Knowledge Logo.

Spread knowledge throughout the company, share it through all channels and improve customer service KPIs

Serviceware Logo.

Wondering how that relates to your business case?

Get in touch and we will answer all of your questions!