How do you increase the productivity of mobile and field services?
Serviceware. That’s how.
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Serviceware Resources
Serviceware Resources solves your main challenge in mobile service by allocating service orders to resources. You get to provide the best possible service to your customers while increasing your efficiency.
Serviceware Resources supports the entire field service process, all the way from the order to the invoice. Your business can save time and money every step of the way. At the same time, the quality of your customer service increases.
Optimized allocation of resources
Self-service scheduling
Powerful customer service app
Digital service reports anytime, anywhere
Optimized route planning
Easy-to-use planboard
Plan and optimize to excel in customer service
Optimize field service's time and task management
Duty and shift schedules featuring cross-team planning and templates for recuring shift structures and task lists
Plan routes automatically or adjust plans manually
Automated field service planning with single and multi-route optimization and manual real-time grid planning via drag and drop
Stay flexible in emergencies
Warnings when guidelines are breached and functions for last minute plan changes
Perfectly integrate your field service with the mobile app
Keep an overview anytime, anywhere
Daily overview over assignments and automatic updates in case of changes
Stay in contact with your team
Private messaging between mobile agents and the head office & steady flow of information between all parties involved
Document everything immediately
Form-based reports for filing services digitally as well as electronic capture of travel costs, time, and other expenses
Accelerate your accounting for all of your mobile services
Submit all documentation digitally
Faster accounting cycles thanks to direct transmission via the mobile app
Keep all stakeholders informed at all times
Immediate dispatch of service records to customers and the head office whenever needed
Exchange data with the ERP system
Transfer accounting data into the ERP system with the ERP connector
Also covered in the Serviceware Platform
Cut costs, optimize budgeting, and gain transparency over all of your finances for IT and shared services
Ensure seamless, digital service processes to support customers and employees across all departments
Spread knowledge throughout the company, share it through all channels and improve customer service KPIs
Wondering how that relates to your business case?
Get in touch and we will answer all of your questions!