In today's tech-savvy landscape, businesses are adopting an array of tools like CRM, ERM, ERP, chat, and messaging platforms. However, this data explosion often leads to a significant challenge – organizing and managing the wealth of information generated. With our knowledge management solution, supported by AI, you can effortlessly maintain a centralized knowledge database.
The benefits are plenty:
Easily manage and access updated service center knowledge to empower agents and boost service KPIs.
Ensure your chatbot provides consistent, scalable, and accurate responses by serving as its foundational information source.
Mobile apps provide field service teams with reliable, centralized knowledge for instant, on-the-spot customer support and quick issue resolution.
Streamline IT and development project management, enable swift problem-solving, and integrate seamlessly with helpdesk tools like Freshdesk or Zendesk for efficient ticket resolution.
Enhance HR by providing smooth onboarding, safeguard sensitive data, and enable quick access to relevant contacts.
Unite sales and marketing teams, simplify access to essential resources, and accelerate the creation of effective sales content.
Added value
Robust AI capabilities: Create and manage content, generate personalized replies to queries quickly, and anticipate customer needs by providing answers before they even arrive at the service desk.
Provide your knowledge via the many app integration, browser extension, and widget options.
Take knowledge everywhere with our mobile app. Available for iOS and Android devices.
See which content is highly frequented or ranks poorly with our pre-configured and customizable reports. Export reports for further analysis.
Let AI get repetitive and bulk tasks out of the way so your team can focus on more meaningful work and interactions. Get more done in less time, and enjoy doing it.
Generative AI helps create knowledge articles and keep them organized, ensures quality, and keeps the knowledge base consistent.
AI answers questions typed into a contact form, before the message is sent to a service agent.
Generative AI assists service agents composing individual responses in natural language to incoming service requests, based on texts from your knowledge base.
Smart search looks beyond exact-matching keywords to find synonyms and related content that matches the search intent.
Serviceware Case Studies
Why choose Serviceware
Just kick off with a trial version and give it a try. When you go live, simply continue where you left off in the trial. If needed, use our workshops and quick start packages for a straightforward rollout.
As your software as a service vendor, we manage all aspects of your system administration. We ensure seamless operation by delivering outstanding performance, airtight data protection, and a constant stream of new features.
Integrate Serviceware Knowledge into your established standard systems. Use your knowledge base in your CRM, e-commerce system or customer support ticket management.
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Enhance customer service with emotional recognition software. Discover how voice analysis and emotion detection can improve customer satisfaction and personalize the customer experience.
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Explore the essential traits and duties of a knowledge manager and understand their effective methods in instituting knowledge management procedures.
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Learn how to find the right knowledge management software, successfully roll out the system, and expand it across your entire enterprise.
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Explore how social media platforms facilitate seamless communication and collaboration, making knowledge easily shareable and accessible.
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Learn how to establish successful formal knowledge transfer in your organization.
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The ten steps to implement formal knowledge transfer and create a structured and accessible knowledge base.
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Discover the high costs and risks associated with knowledge loss in organizations and how to effectively transfer knowledge.
Webinar
Explore challenges and recipes for success for companies on the path to AI-driven transformation.
Case Study
DPD iloxx replaced their intranet with Serviceware Knowledge to establish a Single Point of Truth.
Case Study
StepStone introduced Serviceware Knowledge as Stepedia to replace traditional document filing systems.
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How to take customer service to the next level with conversational AI.
Case Study
Customer service at Commerzbank uses Serviceware Knowledge to bring up the right information exactly when customer consultants need it.
Guide
Read a summary of the most important steps of the process – from implementation to steady content adjustment.
Guide
FInd out how to implement a knowledge management solution for all your company’s business units.
Guide
Learn methods for successful knowledge management that will save you and your company costs while increasing efficiency.
Case Study
Deutsche Post and Parcel Service has bundled all information related to customer service in their central knowledge platform "MEINWISSEN" using Serviceware Knowledge.
Case Study
BGV provides its employees with access to the essential knowledge needed for promptly and effectively addressing all customer requests through Serviceware Knowledge.
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Learn how knowledge management paired with AI algorithms can boost modern customer service.
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Explore the untapped potential that lies within modern messaging apps, offering exciting possibilities for customer service enhancement.
