Use artificial intelligence to significantly reduce the workload for all user groups in service:
Customer Service Management
A great customer experience is no longer an added benefit, it's a necessity to stay competitive. From personalized interactions to proactive issue resolution, CSM software transforms satisfied customers into loyal advocates, fueling the growth of your bottom line.
With a service portal, multichannel services, and knowledge management tools you deliver service at all times and improve resolution times.
Make customer service faster and more efficient with intuitive, workflow-based case management
Consolidate all customer service tasks on one centralized service management platform to offer a consistent service experience.
Modules
Serviceware offers a modular platform to make customer service processes simple and flexible and to improve the customer experience. Use only the modules you need to manage your customer service.
Standardized processes for case management are the core of digital Customer Service Management. Serviceware offers a tried and tested ticketing system that enables you to manage every customer query reliably and efficiently following your individual requirements. The Customer Service Management software automatically deploys necessary workflows and forwards tasks to the responsible support center.
Find out more about process control
Provide the knowledge needed in Customer Service with a knowledge base. This gives the service team all the information they need to provide outstanding customer service. Via the service portal or other interfaces, you can also provide your customers with verified know-how for specific target groups.
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Offer customers successful self-service with the Serviceware Chatbot - immediately accessible even with high inquiry volumes. With modern chat interfaces and AI-supported self-service options, inquirers receive information quickly and easily and resolve many service requests on their own.
Find out more about our Chatbot
Sometimes customer service can only work properly with a personal visit on site. Especially in a B2B context for the operation of complex devices and large machinery, technicians and other service providers need to be able to resolve issues in person. With a service app for optimal resource planning you can organize on-site appointments and involve your mobile agents into all digital service processes, thereby giving them access to all necessary information at all times.
Find out more about the Service App
Process customer feedback by deploying in-depth evaluation and surveying tools. Use the evaluation data to guarantee you keep all service promises and contribute to your organization's value generation. Targeted Customer Service Management allows you to collect and organize valuable customer feedback.
Ensure uncomplicated communication, regardless of whether inquiries are received by phone, e-mail, chat, or via your website - e.g., via Serviceware Portal. In the Customer Service System, you can manage all requests as well as customer data such as contact, product or warranty information. This allows fast and efficient processes for customers and service agents.
Customer testimonial
"With Serviceware, we implemented an organization-wide platform for all customers queries. The system facilitates fast, informative responses, consistent documentation, and efficient routing of tickets for the entire enterprise."
Alexander Weber
Project Head Customer Service, DFH
Our customers
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