Building a Solid IT Cost Management Infrastructure

Download the white paper: 10 Steps to Successful IT Cost Management

How to successfully introduce knowledge management at your company

Read a summary of the most important steps of the process – from implementation to steady content adjustment. 

Knowledge management across the company

FInd out how to implement a knowledge management solution for all your company’s business units. 

Introduction to knowledge management

Learn methods for successful knowledge management that will save you and your company costs while increasing efficiency.

Quick Start into Technology Business Management

With an in-depth understanding of the environmental footprint of each of  your IT services and products, greening IT can support your…

That's how: Calculation model - how to build an entire model in just 60 minutes

Serviceware Financial is designed to map your costing models in a nutshell. This includes building the service catalog, implementing service…

Centralised management of IT services at the EOS group

With over 60 companies, the EOS Group is one of the leading providers of claims management in Europe. Within the group, EOS Technology…

Deutsche Post DHL customer service

Deutsche Post and Parcel Service has bundled all information related to customer service in their central knowledge platform "MEINWISSEN"…

Service-oriented IT Management at ZF Friedrichshafen

The IT of ZF is marked by complex structures in a growing organisation with many different requirements. The technology group makes massive…

Enterprise reporting with Serviceware Performance at Vector Foiltec

World market leader in ETFE systems Vector Foiltec relies on Serviceware Performance for its project management and controlling.

Define, analyze and optimize business services based on their significance

All services and products in the service catalog, whether HR, IT, Finance or Legal, are certainly there for a good reason. Each one of them…

Greening IT and Sustainability – How to steer and control your progress

With an in-depth understanding of the environmental footprint of each of  your IT services and products, greening IT can support your…

Equipped for the transformation in Digital Finance

AI and machine learning (ML) have the potential to bridge the gap between greatly increased planning needs and reduced resource…

AI/ML in Strategic Planning & IT Financial Management

Artificial intelligence (AI) and machine learning (ML) revolutionize financial and strategic planning / forecasting and controlling.

Telefónica - Reliable data for transparent decisions

Whether as an information provider through reporting services or as a tool for data analysis. For the telecommunications giant Telefónica,…

Data to Dashboard: Creating reports with integrated Microsoft Power BI

This white paper answers some of the most urgent questions of CFOs and CIO:

How is my digital transformation going overall? Where are the…

Using a CMDB to succeed: Here's what companies should keep in mind

A Configuration Management Database provides you with a 360-degree view of all components of your IT infrastructure. What are the key…

Why multi-dimensional databases are irreplaceable

Read more about the characteristics of OLAP systems, user requirements and degree of fulfilment provided by the alternatives in our free…

Successful Business Management with Corporate Performance Management

Read more about how to use Corporate Performance Management (CPM) and Extended Planning & Analysis (xP&A) to create agile control cycles and…

IT Change Management according to ITIL

Roles and responsibilities in the ITSM change management process, goals, the 7 Rs, and differences between ITIL v3 and v4 – to keep you on…

Building Profitable Business Cases for Cloud and Hybrid Cloud Spend

Forrester and Serviceware discuss what to consider when preparing a cloud business case and how ITFM/TBM solutions can help enterprises…

Serviceware Performance receives 34 top-ranks in BARC's The Planning Survey 22!

Serviceware strengthens its position as an effective planning and analytics vendor.

Dashboarding, reporting and analytics with Microsoft Power BI

Get to know how Microsoft Power BI fits into the analytics landscape and why it's worth adding Serviceware Performance AL.

The Four Major Areas of Operability

How could we improve the quality of our execution and provide our customers with an outstanding experience, whilst freeing up budget to…

ITSM ordering processes: 4 steps to save you time and money

Industry 5.0: why manufacturers need accurate cost data

Digital investments alone are not enough to meet the next normal’s needs. Thriving in the next normal will require strategic decision making…

BGV Badische Versicherungen (BGV)

BGV provides its employees with access to the essential knowledge needed for promptly and effectively addressing all customer requests…

DFH Case Study

DFH ensures smooth service processes via a Serviceware solution for Customer Service Management (CSM)

Leverage cost–utility analysis for effective project scoring

The impact of knowledge management and AI on digital customer service

Learn how knowledge management paired with AI algorithms can boost modern customer service.